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Norton chokes download speeds
I recently upgraded from my Cox 150 Mbs internet to their Gigablast service. After the service tech installed it and tested it at the modem it produced download speeds around 940+ Mbs. I then checked the download speed on my PC which topped out at about 440 Mbs. Not bad but I'm paying for twice that much.
The technician did some testing and checked the speed at one of my switches which was around 940 Mbs. He then ran ethernet from my PC directly to the modem an only received around 440 Mbs. He said it has to be a problem with the PC hardware or some software on the PC or maybe an anti-virus issue.
I called the provider that built my PC to confirm it's 1 gig capable and it is. They gave me a number of steps to try and locate the culprit. Before doing all those steps I just shut down all Norton Security services and did a speed test and got the full 940 Mbs speed.
I spoke to Norton tech support. They set up a remote session, went through various tests, cleaned out caches, temp files, etc. but still no improvement. They said there's nothing more they can do. I asked if Norton was "checking" the data as it was downloading and his answers led me to believe it was but it was difficult to understand him trying to talk around the issue. I asked if there was a way to have Norton bypass any checking during download and check the entire file in the background after the download completed. He said no.
It seems to me this is an issue for a lot more people than me and Norton needs to address the problem. Is there any way, other than this post, to raise this to a higher level in order to get some action? Thanks, Joe