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Norton Online Backup - Unable to Purge Files

I haven't used Norton Online Backup for very long and hope someone has a solution to this problem.

How do I get the storage settings to read 0 GB when all of the files have been purged? I tried purging the files repeatedly and even reinstalled the software and re-added my computer in an attempt to start over. Following a suggestion on a related post, I also tried setting up an empty folder on my desktop to use as a backup source, hoping that would clear out the stored files. At this point in time, however, it still says that I have 3.53 GB of files stored. No files are visible when I access file actions such as purge or download, so I'm not sure what to do next.

Please advise.

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Re: Norton Online Backup - Unable to Purge Files

I haven't used Norton Online Backup for very long and hope someone has a solution to this problem.

How do I get the storage settings to read 0 GB when all of the files have been purged? I tried purging the files repeatedly and even reinstalled the software and re-added my computer in an attempt to start over. Following a suggestion on a related post, I also tried setting up an empty folder on my desktop to use as a backup source, hoping that would clear out the stored files. At this point in time, however, it still says that I have 3.53 GB of files stored. No files are visible when I access file actions such as purge or download, so I'm not sure what to do next.

Please advise.

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Re: Norton Online Backup - Unable to Purge Files

maya9 -

Please PM me your Norton Account email address adn I will look into your storage space.

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Re: Norton Online Backup - Unable to Purge Files

maya9 -

You should be good to go now.

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