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'Backup Identity Safe password file too large to use'??!!

I recently purchased Norton Utilities 15 (after using it for several years until recently) and I let it 'fix' my registry and services. Upon rebooting, I got the dreaded BSOD. I wasn't able even to boot into Safe Mode without getting the BSOD. Windows 7 DVD wasn't able to repair it (active partition is on physical disk 2) so I was left with no recourse but to reinstall Windows 7 Professional for the first time since it came out.

Notwithstanding the pain in the neck from having to do that and having email unavailable during an important time (closing on a new house), I was happy to finally get to the point where I could boot into Windows again. However, when I went to import my Identity Safe passwords, it says the backup file is too large to use!! PLEASE tell me there's a fix for this!! I've tried cutting the file in half (made it a txt file and cut half of it off into another file) but it recognizes it then as a corrupt file until I put it back together and properly named it.

How can I access my Identity Safe backup? Why would Norton make it big enough to back up but then too big to import back?

Thank you very much for any help you can give... I really need those passwords!

Regards,

Tom Wylde

Antworten

Danksagungen0

Re: 'Backup Identity Safe password file too large to use'??!!

I recently purchased Norton Utilities 15 (after using it for several years until recently) and I let it 'fix' my registry and services. Upon rebooting, I got the dreaded BSOD. I wasn't able even to boot into Safe Mode without getting the BSOD. Windows 7 DVD wasn't able to repair it (active partition is on physical disk 2) so I was left with no recourse but to reinstall Windows 7 Professional for the first time since it came out.

Notwithstanding the pain in the neck from having to do that and having email unavailable during an important time (closing on a new house), I was happy to finally get to the point where I could boot into Windows again. However, when I went to import my Identity Safe passwords, it says the backup file is too large to use!! PLEASE tell me there's a fix for this!! I've tried cutting the file in half (made it a txt file and cut half of it off into another file) but it recognizes it then as a corrupt file until I put it back together and properly named it.

How can I access my Identity Safe backup? Why would Norton make it big enough to back up but then too big to import back?

Thank you very much for any help you can give... I really need those passwords!

Regards,

Tom Wylde

Danksagungen0

Re: 'Backup Identity Safe password file too large to use'??!!

Welcome

Which product are you using for Identity Safe and what version? NIS, N360?

What file type did you use for the ID Safe backup?

Things happen. Export/Backup your Norton Password Manager data.
Danksagungen0

Re: 'Backup Identity Safe password file too large to use'??!!

Thanks for the welcome. It's been awhile since I've been here! (Norton 360 version 2).

I'm using Norton 360, newest iteration, version 6.1.2.5. Also, using it in IE 9, on x64 Windows 7, using 32 bit browser. I have a Core I7 975 Black, not overcolocked at all, 12 GB of 1600 RAM running at auto-levels at 1333 hTz. The backup file is 10,800 KB large and named "nis.NPM"

Please tell me there's a way to import this... I need some of those saved passwords desperately.

Thanks again.

Edited 6/9 4:11pm to add: Also, it doesn't seem to be adding new passwords/sites to it since the new update!!

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Re: 'Backup Identity Safe password file too large to use'??!!

Hi Tom,

Thanks for the info on your system - from what I see your ID Safe backup was saved in .npm format which means it was saved in N 360 V5 (or earlier) and is in fact supposed to be importable into N 360 version 6.  My backups from V5 are in the neighborhood of 5.2 M (about half the size of your backup) and I can import them. 

Since you are having problems also adding new passwords, I would suggest that perhaps there is a corruption in the installation of N 360 v 6.

I would suggest a clean install of N 360 V 6:

If you use Identity Safe for your Logins, please back it up (export) the data so it can be Restored (Imported) after you install a fresh copy of N 360. Your current .npm back will suffice.

Plese remove the copy of N 360 you have installed, using the Control Panel uninstall via Add/Remove or Programs & Features.

Download and run the Norton Remvoal Tool once and reboot after it is completed. The NRT can be found here: https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&do...

Download a fresh copy of N 360 from here:
www.norton.com/n360s_6

Once installation is complete, open N 360 and manually Run LiveUpdate as many times as necessary for it to respond "no more updates available". If a reboot is requested, reboot and then continue to Run LiveUpdate until it responds "no updates found" and then reboot one last time.

Once totally updated, don't forget to Restore/Import your ID Safe data.

Please keep us posted.

Danksagungen0

Re: 'Backup Identity Safe password file too large to use'??!!

OK, done. I've reinstalled everything and thought it wasn't saving my new passwords again until I noticed that it's changed it's 'Save' question to a small band above the web page! This may have been the case before I reinstalled N360-I almost missed it again.

I still get the error message that "Your restore file is too large to restore'. Like I said in my last post, it is, indeed, a .NPM file...

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