• All Community
    • All Community
    • Forums
    • Blogs
Kudos9 Stats

Firefox 31 Support for Norton Toolbar

[Updated on August 12 2014: Added compatibility for Comcast Norton Security Suite 21.5]

[Updated on August 06 2014: Updated the known issue - Norton Safe search annotations are disabled in Firefox 31]

[Updated on July 23 2014: Removed Comcast NSS 21.3 support for Firefox 31 compatibility info]

[Updated on July 22 2014: Firefox 31compatibility patch has released for Norton 2012 products]


Hi Everyone,

We have released a Firefox 31 compatibility patch for Norton Internet Security 21.4 and Norton 360 21.4 which is available via LiveUpdate. The patch is also available for the Norton 2013, Norton 2012 and Norton Identity Safe standalone products. We have also released Comcast Norton Security Suite 21.5, which includes this Firefox 31 compatibility patch.



The versions for this compatibility update are as follows:

Norton Internet Security, Norton 360


Norton Toolbar: 2014.7.5.2


Note: For the 21.x update, this patch does not require reboot on Win7 & Win 8 machines.

Norton Identity Safe Standalone: 

Norton Toolbar2014.7.5.2

Note: For Identity Safe Standalone, this patch requires a reboot.



Norton Internet Security & Norton 360 v20.5.0.28


Norton Toolbar: 2013.4.12.1


Note: For the 20.x update, this patch does not require reboot on Win7 & Win 8 machines.



Norton Internet Security 2012 ( & N360 2012 (

Norton Toolbar: 2012.5.26.1


Note: For the 2012 update, this patch will require a reboot.


Known Issue:  The Norton Safe search annotations – the “Norton Secured” and green “OK" icons that appear next to listings in internet search results - are disabled in Firefox 31. Because of this change, annotations will not be displayed in any of the search engines (Google/Yahoo/Bing/Ask) except when searching with Norton Safe Search [Nortonsafe.search.ask.com]. We are working to resolve this issue as quickly as possible.

We recommend that you have the latest version of Norton Internet Security or Norton 360 installed.  If you are not seeing the Norton Toolbar in Firefox 31, check and make sure you're running NIS or N360. Please visit our Norton Update Center to receive the latest update. 


You may need to run LiveUpdate and reboot a few times before your product is completely updated to the latest version. It will appear in the LiveUpdate history as Norton Toolbar Add-on for Firefox.


If you are running Firefox 31 and Norton Internet Security orNorton 360 still do not see the Norton Toolbar, please ensure the Norton Toolbar plugin is enabled. You can do this by clicking on the Firefox menu, selecting Add-ons, and then clicking Enable next to Norton Toolbar.

Please note: We now only officially support Firefox 29.0 and above. Firefox 28 and older are no longer supported. See this announcement for more information.