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Unable to restore files from NOBU
I have been working with a Norton tech since last Thursday, May 24, 2012 trying to restore my online backup to my new laptop. The tech stated it was a Norton server issue and the development team had resolved it. The tech then gained access to my system and started the process again . That was three days ago and the process stopped overnight and I do not have my files. I contacted support today, May 31, 2012 and requested Norton send my files to me on disk as I need them immediately. I again gave the tech access and he started the process again. I have not seen my files in 7 days and I have been told not to use my laptop until the files are restored. No laptop for 7 days. This is absolutely ridiculous and unacceptable. Unfortunately, Norton doesn't care enough to resolve my issue and send me my files. I'm stuck at the mercy of overseas technicians and supervisors that read from a script in very poor english. I don't want to complain too much because Norton has my desperately needed files on their servers. If anyone from Norton AMERICA is reading this I hope you will research the case and contact me. I have supported Norton/Symantec products for 23 years as an IT Director for a corporation and now as a small business owner. This is completely unacceptable. I'm STUCK!