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Kudos0

NS 22.5 update changed my task settings

It had changed my tasks as well. I only had optimize disks checked before the update. As for the remaining days not showing. I did not run into that myself on the 2 Windows 8.1 64 bit machines. 

Replies

Kudos0

Re: NS 22.5 update changed my task settings

Hi, folks. I suggest you go through your settings, and check them. I had to re-enable Remote Management, so there may be others that have been changed in the new version.

If you have to re-activate just go to Help/Subscription Status in the UI, and just make sure it's synched with the servers.

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: NS 22.5 update changed my task settings

Also, as it was posted in separate thread here, Some of Norton Security configuration settings have been changed without my consent. Under Administrative Settings, Norton Community Watch was switched on. That is definitely not what I want to be turned on!
Kudos0

Re: NS 22.5 update changed my task settings

Interesting thread - first of all, you will not receive the update if you have Automatic Download of New Version turned off.  I was curious why I had not received the update after running LU this AM.  Thanks Krusty13 for that hint.

Also I found Remote Management changed to OFF, the removal of both Non-Admins Access to Settings and also the Product State Monitoring option. Also the Disk Optimization under Tasks was turned ON and as a result after getting through the trial expired, I had to let Disk Optimization run to clear the error and then I was able to clear the check mark from that Task.

One more thing, it appears not many functions work from a non-admin account.

This is on a Win7 64 Bit desktop and also on a Vista laptop.

Kudos0

Re: NS 22.5 update changed my task settings

Also I found Remote Management changed to OFF, the removal of both Non-Admins Access to Settings and also the Product State Monitoring option.

Where is/was Product State Monitoring...? 
Check for New Version missing for me...used to show Days Remaining (SUBSCRIPTION STATUS upper case )

Kudos0

Re: NS 22.5 update changed my task settings

Product State Monitoring in NSS v21.7.0.11 is part of Admin Settings > Product Security:

Kudos0

Re: NS 22.5 update changed my task settings

Posted: 12-Jun-2015 | 5:38PM  > Posted: 12-Jun-2015 | 10:29AM  

Kudos0

Re: NS 22.5 update changed my task settings

Sorry for butchering the other thread, but I wanted to separate this issue.

@bjm_, @yank, @GoneWild, @FattiesGoneWild, @F4E - if your settings have changed, please post some screenshots of what has changed, along with exactly what you expected. I need a bit more detailed information to give to our teams, like what type of account was logged in, what the setting state was in 22.2, and what the setting state is for 22.5. I apologize for the request - it will make it much easier to reproduce if we know what we're looking for. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: NS 22.5 update changed my task settings

bjm_:

Posted: 12-Jun-2015 | 5:38PM  > Posted: 12-Jun-2015 | 10:29AM  

Yep. Madness. 

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: NS 22.5 update changed my task settings

Some details, I do change some default setting in NS: add few exclusion folders, made boot protection aggressive, turn off antispam, disable disk optimization, disable idle time optimizer, disable community watch. After update - only community watch turned on itself... I use admin account on windows 7 x64. http://i.imgur.com/g6x0i5c.jpg
Kudos0

Re: NS 22.5 update changed my task settings

Tasks were X'd with 22.5   ~   22.2 no X'sCheck for New Version missing with 22.5   ~   22.2 has Check for New VersionNon Admin Access to Settings missing with 22.5   ~  22.2 has Non Admin Access to SettingsSUBSCRIPTION STATUS: Active with 22.5  ~ Subscription Status: 123 Days Remaining w 22.2 Protection Updates: always Current with 22.5  ~  Protection Updates: prior day date & Current with 22.2

Kudos0

Re: NS 22.5 update changed my task settings

@Tony_Weiss

Remote Management in Administrative Settings change from ON prior to the update to OFF (which is by the way the Default setting) which means I lost my setting when updated - retain the settings as it does for NRnR tool did not work as expected.

The Non-Admins Access to Settings and the Product State Monitoring under Product Security on the Admin Settings page were deleted.  They were present prior to the upgrade and are missing from the options after the upgrade.

Under Task Scheduling, prior to the update I had unchecked Disk Optimization, after the update I found it check marked and even threw a RED X as being needed.  Once again Disk Optimization check marked is the Default Setting, thus retain my previous settings once again failed.

I was in fact surprised to find my Antivirus Boot Time Protection setting remained @ Aggressive - even though the Default is OFF.  It appears this setting was retain through the update.

I was on an admin account all the time.

I really don't see how screenshots of me changing my settings (to show you what it was after the update) as compared to what it is now and was before the update would help any?

BTW,  my Install Logs have been sent to Gayathri_R.

Kudos0

Re: NS 22.5 update changed my task settings

Wonder why Vista v22.2 and W8.1 v22.5 cannot find 'Product State Monitoring'. 
Administrative Settings

Kudos0

Re: NS 22.5 update changed my task settings

Hello

I can't find it with windows 7 version 22.5 cannot find that either. I don't remember if I had that with version 22.2.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: NS 22.5 update changed my task settings

I believe Product State Monitoring was removed with v22.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: NS 22.5 update changed my task settings

Well, that's a relief.  I'll cancel my Occultist appoint

Kudos0

Re: NS 22.5 update changed my task settings

GoneWild:
Some details, I do change some default setting in NS: add few exclusion folders, made boot protection aggressive, turn off antispam, disable disk optimization, disable idle time optimizer, disable community watch. After update - only community watch turned on itself... I use admin account on windows 7 x64. http://i.imgur.com/g6x0i5c.jpg

 I apologize; I'm not trying to be difficult. You mention the following:
- exclusion folders added
- boot protection: aggressive
- antispam: off
- disk optimization: off
- idle time optimizer: off
- community watch: off

Are you saying that with all of these settings, after updating to 22.5, community watch is turned ON, but all the other settings are fine?

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos2 Stats

Re: NS 22.5 update changed my task settings

Our team is able to reproduce the settings changes that you all are seeing. We're working on it now. Thanks for the great info!

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: NS 22.5 update changed my task settings

"Are you saying that with all of these settings, after updating to 22.5, community watch is turned ON, but all the other settings are fine? " - Yes.
Kudos0

Re: NS 22.5 update changed my task settings

@bjm_,

FYI, I just did the NRT / re-install trick and the Check for New Version option is back again.

I still have my local vault too. 

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: NS 22.5 update changed my task settings

tony,    what about retaining local vault?  i turned my win7 machine off after reboot loop and ns not working and have not turned it back on(friday morning).  thanks for your help.

Kudos0

Re: NS 22.5 update changed my task settings

@Krusty13

Protection Updates:  is showing date now.... guess it took a day to settle in.

Guess, if Check for New Version does not return (as per Krusty13 Permalink).  I'll pull 22.5
Did Non Admin return also or was that removed by Design...?

Did you CP Save Settings or just NRT ..?

Kudos0

Re: NS 22.5 update changed my task settings

Just NRT > Norton Management > Re-install.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: NS 22.5 update changed my task settings

Yeah, thanks.  Only just now read you over at W

Did Non Admin return also or was that removed by Design...?

Did Power Source return for Background Tasks or was that removed by Design..?

Kudos0

Re: NS 22.5 update changed my task settings

SUBSCRIPTION STATUS: Active with 22.5  ~ Subscription Status: 123 Days Remaining w 22.2

It is old NS's feature

Kudos0

Re: NS 22.5 update changed my task settings

CorvusCorax47:

SUBSCRIPTION STATUS: Active with 22.5  ~ Subscription Status: 123 Days Remaining w 22.2  It is old NS's feature.

If you say so...

Kudos1 Stats

Re: NS 22.5 update changed my task settings

I just got some more information regarding the Subscription Status message.

  1. If the customer is not enrolled Automatic Renewal and he has days > 365, Subscription Status will be shown with link "Active" and customer will see the days remaining by clicking the Active link.
  2. If the customer is not enrolled in Automatic Renewal and he has days <= 365 days remaining, he will be shown the number of days with the Renewal link. Clicking that link will allow him to renew the subscription.
  3. If the customer IS enrolled in Automatic Renewal, only the "Active" link will be shown. This is an effort to reduce the clutter of information shown, and since the customer will be automatically renewed when the subscription approaches expiration, that expiration number is moot.

Does that make a bit more sense?

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: NS 22.5 update changed my task settings

Well, I pulled Norton Download Manager 22.5

As Krusty13 mentioned Check for New Version returns.  Non Admin and Power Source are still MIA.   Unless, I hear to the contrary.  I'll presume Non Admin and Power Source are missing as per design.  

Kudos3 Stats

Re: NS 22.5 update changed my task settings

bjm_:

Well, I pulled Norton Download Manager 22.5

As Krusty13 mentioned Check for New Version returns.  Non Admin and Power Source are still MIA.   Unless, I hear to the contrary.  I'll presume Non Admin and Power Source are missing as per design.  

Non-Admin access to settings was removed intentionally.  It is a security loophole that enables non-privileged users to access privileged product configuration.

Software Architect / Technical Director. Norton Business Unit.
Kudos0

Re: NS 22.5 update changed my task settings

@MikeO

Aha, must have missed that note in Change Log
* and Power Source ... ?

Thanks for your interest and info.

Kudos0

Re: NS 22.5 update changed my task settings

Non-Admin access to settings was removed intentionally.  It is a security loophole that enables non-privileged users to access privileged product configuration.

Thanks -- I have been wondering why I couldn't access my settings anymore. I've just remade my Windows 10 10130 TestBed and was about to install NSBU.

AMOI Does any of this alter access to My Norton Account?

Hugh
Kudos0

Re: NS 22.5 update changed my task settings

Um, I noticed Performance Monitoring > Program Exclusions have these (pre) loaded.  And there's no Default on that page.   So, if they're removed no way to Default them back.  Never looked as I recall.  So, they may have been there all along and I just never noticed. 

Kudos1 Stats

Re: NS 22.5 update changed my task settings

Tony_Weiss:

I just got some more information regarding the Subscription Status message.

  1. ​If the customer is not enrolled Automatic Renewal and he has days > 365, Subscription Status will be shown with link "Active" and customer will see the days remaining by clicking the Active link.
  2. If the customer is not enrolled in Automatic Renewal and he has days <= 365 days remaining, he will be shown the number of days with the Renewal link. Clicking that link will allow him to renew the subscription.
  3. If the customer IS enrolled in Automatic Renewal, only the "Active" link will be shown. This is an effort to reduce the clutter of information shown, and since the customer will be automatically renewed when the subscription approaches expiration, that expiration number is moot.

Does that make a bit more sense?

Thanks Tony.

That is what I suspected might be the case.  Personally, I still rather see my remaining days instead of the Active link.

With 1100 + days, I fall into #1.

Cheers,
Dave

A little bit of knowledge is... well a little bit of knowledge.
Kudos3 Stats

Re: NS 22.5 update changed my task settings

Tony_Weiss:

I just got some more information regarding the Subscription Status message.

  1. ​If the customer is not enrolled Automatic Renewal and he has days > 365, Subscription Status will be shown with link "Active" and customer will see the days remaining by clicking the Active link.
  2. If the customer is not enrolled in Automatic Renewal and he has days <= 365 days remaining, he will be shown the number of days with the Renewal link. Clicking that link will allow him to renew the subscription.
  3. If the customer IS enrolled in Automatic Renewal, only the "Active" link will be shown. This is an effort to reduce the clutter of information shown, and since the customer will be automatically renewed when the subscription approaches expiration, that expiration number is moot.

Does that make a bit more sense?

Hi Tony,

Thanks for your explanation, however I still consider this change "a useless waste of time" as I explained in my post in the Latest Update for Win 10 thread:

"I also have always had Auto Renewal disabled, and I liked to see the remaining days promptly visible in the UI while now it just says Active and I have to go through the server check routine to have this information. I don't like this change which I consider just a useless waste of time."

Really, I cannot understand why now there have to be two different ways of showing the Subscrition Status for users who are not enrolled in Automatic Renewal...

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: NS 22.5 update changed my task settings

I'm sorry you consider this change to be a useless waste of time. I think it's a rather minor issue, and given the rules outlined above, will still give you the information you want, just not until you've reached 1 year remaining for your subscription. That said, I've noted that customers are not happy with the UI changes regarding the Subscription Status. It has been, and will continue to be, the topic of discussions. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: NS 22.5 update changed my task settings

Indeed, it is a minor issue however I’d be pleased if I could again always see the total remaining days in the UI, whatever they are.

Thank you.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: NS 22.5 update changed my task settings

Rainbow (And Tony <s>)

Remember the Princess and the Pea tale of our youth .... or a small pebble in the shoe .....

Hugh
Kudos0

Re: NS 22.5 update changed my task settings

Hugh,

Annoying, to say the least.....

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: NS 22.5 update changed my task settings

It shall be noticed that "my piece of code" does not upset the system if it's in a message, and never has <g>

Hugh
Kudos0

Re: NS 22.5 update changed my task settings

Until today I still had number of days, as others I do not like the stupid change why change something for no reason than changing it for the worse!

Kudos0

Re: NS 22.5 update changed my task settings

john7:

Until today I still had number of days, as others I do not like the stupid change why change something for no reason than changing it for the worse!

I suspect that it has to do with attempting to reduce (economize on) the amount of client to server "chatter" communication. Notice too that the account (logged in) indicator in the upper-right corner of the GUI has also changed from showing the Name on your account to simply showing your email address?  In order to show your Name (as it did before) it would also require "transacting" with the Norton servers in order to retrieve the Name on your account for purpose of that display.

Again, this is purely a "guess" on my part...

Kudos0

Re: NS 22.5 update changed my task settings

Hello johnnie

I'm guessing that the email address on the upper right probably has something to do with the SSO also since you have to sign into your Norton Account with your email address also and not with your name. You only get to see your name once you are inside your Norton account.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: NS 22.5 update changed my task settings

My rememberer tells me that at one time the GUI did show our email address and this was heavily complained about .... and changed. Many regard their email address as private information so no we will have to be careful about screenshots ......

Hugh
Kudos0

Re: NS 22.5 update changed my task settings

re:

  1. If the customer IS enrolled in Automatic Renewal, only the "Active" link will be shown. This is an effort to reduce the clutter of information shown, and since the customer will be automatically renewed when the subscription approaches expiration, that expiration number is moot.

Does that make a bit more sense?

Of course it doesn't. It only explains that you think certain customers do not have this right of access to information.

so to reduce clutter, you add two different links because you think people like to click instead of just able to see info.

clicking on Active or Help > subscription Status returns nothing additional.

What is the point of these links if they do not supply desired info to specific people who have been singled out as not having this right to information.

Are you - Norton - saying to all customers who use the auto renewal to stop that option and turn it back on when the date for renewal draws close if you want the same information as everyone else, because that is ridiculous?  I do not expect to be treated second class - in fact it's offensive and I do not expect to jump through these crazy hoops to satisfy a designer who does not know what the customers want or need.

re :that expiration number is moot.

That is not for you to decide. From my point of view it is not moot. And required information is not clutter especially if you have created a link to display it, but the link fails to do this.

Just to add for clarity, auto renewal customers may have a greater number than 365 days, I currently do and I can calculate it, but I shouldn't need to do it. It is also reasurring to know that Norton has the correct data displaying preferably on the main UI or at the very least via the additional links.

Kudos0

Re: NS 22.5 update changed my task settings

Fair enough. Thanks for your comments, @toadhall. I appreciate the feedback.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: NS 22.5 update changed my task settings

i also got a disable auto protect greyed out when i updated malwarebytes and a couple of windows update,but when i rebooted it was fine for now.This was talked about before in other threads not sure if there was a fix. I got mine set to aggressive mode (which was the fix for multiple norton icons in the systray in the past).Not sure if I have to set it to normal or what

win 8.1

NS v. 22.5.2.15

Kudos0

Re: NS 22.5 update changed my task settings

Hi, blue50moon. Don't forget that Windows 8 needs to be completely shut down for Norton to properly operate.

Also disabling Fast Start is suggested, as that can also cause problems.

Setting Boot Time Protection to Aggressive, also ensures Norton loads before anything else.

http://windows.microsoft.com/en-AU/windows-8/how-shut-down-turn-off-pc

http://www.eightforums.com/tutorials/6320-fast-startup-turn-off-windows-...

Windows 10 Home X 64 Norton Security Premium Current

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