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Kudos0

Cannot Restore Quarantined File

Hello, all. I am trying to restore a program that was deleted for some reason by Norton after over a year of using it. The trouble is, I can't choose a folder for it to restore to. I choose the folder it was in before, or any other folder, and it just reloads the option to browse for a folder and I can't get past it. Does anyone know a way around this? I tried restoring and excluding it, etc etc, but I can't get past this option. Screenshot in case you aren't familiar with the window I'm talking about :https://gyazo.com/4405ce531c0b78d9451302a901045eee

Thanks so much if you can figure this out. It's really bugging me!

Labels: Quarantine

Replies

Kudos0

Re: Cannot Restore Quarantined File

If you believe a file has been mistakenly detected, you may submit a dispute at https://submit.symantec.com/false_positive/.

Please tell us what Norton is telling you regarding this event.

For information regarding this event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste here.

For second opinion choose File &/or Search hash at VirusTotal



Please review > How to post an images in the forums. 

Kudos0

Re: Cannot Restore Quarantined File

Caleb _Trainor:

Hello, all. I am trying to restore a program that was deleted for some reason by Norton after over a year of using it. The trouble is, I can't choose a folder for it to restore to. I choose the folder it was in before, or any other folder, and it just reloads the option to browse for a folder and I can't get past it. Does anyone know a way around this? I tried restoring and excluding it, etc etc, but I can't get past this option. Screenshot in case you aren't familiar with the window I'm talking about :https://gyazo.com/4405ce531c0b78d9451302a901045eee

Thanks so much if you can figure this out. It's really bugging me!

It looks like there are several hierarchy trees you can expand in that screenshot. It appears that you can restore to the folder on your desktop named "Downloads", directly to your desktop, you could hit the arrow and expand "This PC" and select a drive/folder.

Kudos0

Re: Cannot Restore Quarantined File

Mine does the same as well no matter what folder I try. Is it the size of the folder or something?If it is how much space do I need to quarantine it back in?

Kudos0

Re: Cannot Restore Quarantined File

agocon:

Mine does the same as well no matter what folder I try. Is it the size of the folder or something?If it is how much space do I need to quarantine it back in?

Can you post a screenshot?

Kudos0

Re: Cannot Restore Quarantined File

Hello

Here are the instructions on how to add a image to your post.

https://community.norton.com/en/forums/how-post-image-forums-0

Thanks

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Cannot Restore Quarantined File

Mine is pretty well the same as this one

https://gyazo.com/4405ce531c0b78d9451302a901045eee

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