Six months have passed and you still haven't provided any solution.
You have never contacted me and you even closed the topic!
Hello Marek H. Here is your solution First, NSBU WILL NOT backup Google Drive from a website. If you have the Google download and sync tool installed, download the contents of your Google Drive to your local hard drive. Mine is under C:\Users\my name\Google Drive.
Next I created a NEW backup set and named it "Google Drive Local", then added some files just for content and the 1 file downloaded from my Google Drive. I then looked at NSBU settings for "what" I wanted to include in the backup, selected "add folder" and pointed it to C:\Users\my name\Google Drive. I then ran backup and verified the contents, making sure Google Drive folder was there and it was. Please see my screenshots.
SoulAsylum you are completely irrelevant and you do not understand written text or you didn't check my original topic.
Had you checked the topic, you will see that I of course have Google Drive folder on my computer.
Your screenshots are useless. You didn't check what my problem is and Norton is unable to solve it for over 6 months and is ignoring me.
Do not post answers like this.
Hello Marek H I have asked an admin to assist you further. If you are in a hurry please give support a shout and allow them to assist you further. Have a grand day. https://support.norton.com/sp/en/us/home/current/contact-chat?inid=hho_supp_sp-email_contact-chat
As a reminder, this community is a friendly environment. While I understand that product issues are frustrating and upsetting, please keep this community friendly and helpful. Everyone is here to help. Thanks.
It is lovely that you care so much about other people's feelings. Maybe you should care more about having a product that actually works.
I asked you something HALF A YEAR AGO, since then nothing at all has happened, only some "Level 3 technician is working on it". That is all you are able to say.
Another problem is that I requested purge of the online backup (because your app is completely broken and it prevents me from doing so). I did that on January 9th and since then NOTHING, NO REPLY at all.
So to sum it up:
1) your product is not working --> 6 months pass --> no solution, no communication, no reply
2) purge request --> 1 week passes --> no solution, no communication, no reply
Situation #1 should have never happened if your product is good. Situation #2 wouldn't have happened either but when it happened, it should take you a single click to solve it, not 10 days.
There is still no update!!! Additionally one month ago (!!!) I requested the online files to be purged, I have urged this request three times and I was always informed that the purge failed but this time it will be done in "24-48 hours". Never happened.
The available space is reported on two places, on one as 100% free, on one as 50% free but the trust is that the online space is not free and when trying to backup, it is reported to be 100% full.
The below image says 54% used.
The below image says 0% used
In your stupid company with dumb customer support unable to solve anything 24-48 hours probably means half a year!!!
I'm abandoning all your products and I'm telling all my friends and relatives to do the same.
You are the worst company I know and you deserve to go bancrupt.
Hi @Marek H,
Sorry for the inconvenience caused.
We've figured out a backend issue due to which the data was not fully purged.
Could you please confirm if you are using both Norton 360/Norton Security with Backup and Norton Online Backup (Standalone) to backup your data?
The backend issue was sorted out. You should be able to see the full storage capacity now.
Please let us know if it looks good.
I'm now using your competitor for both antivirus and backup.
I've given up on you after you being completely useless for 6 months and having to urge you seven times for such a basic thing.
Also I already wrote some negative reviews and convinced two friends to stop using you.
Have a nice day.
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