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Norton LiveUpdate "NGC Engine" Failed to Install
I am experiencing a bad problem with Norton's LiveUpdate feature. I normally use my computer for long periods during the day, but recently I have only used it very briefly so I have not run any LiveUpdates or Scans for several days. Today I decided to run the LiveUpdate and do a Full System Scan, but shortly after this my computer crashed (I don't know the exact cause but I believe the Hard Drive stopped working for some reason, but that is not the main issue I have).
When I rebooted the computer, I noticed that Norton's icon had not appeared in the tray and through Task Manager I saw that the Norton Service was not running as it normally does. Whenever I tried to open the Norton application, it was immediately suspended and closed. I tried multiple times and eventually AutoFix ran saying that there was an Installation error and a LiveUpdate error which needed a restart to fix. After restarting, Norton worked fine and AutoFix said that there were no further problems so I attempted LiveUpdate again. The Updates were downloaded but failed to install correctly. In the Details I clicked "Get Support" and AutoFix restarted to patch "General Issues." I tried LiveUpdate again and it found two updates - "Reputation Revocation List" which installed, and "NGC Engine" which failed to install and was labelled as critical.
I currently don't know what to do. The Support page for LiveUpdate errors just suggests running NPE but as I haven't downloaded anything in months I find the a virus as the cause unlikely. I have tried rebooting the system multiple times too. I believe that during the first LiveUpdate which was interrupted when my computer crashed, the NGC Engine update may have begun installation but was interrupted and now can't complete. Space shouldn't be an issue either - the Security History shows the "ENGINE,NGC,INSTALLDIR" to be around 99MB and I have around 90GB free on the hard drive.
I am an admin on this computer running Windows 10. The product is Norton Security and Backup Version 22.214.171.124. The device is a HP Pavilion G6 Laptop. I have attached several pictures which show the details of the LiveUpdate installing one update but failing the other, as well as the details of the two autofixes. (When I run AutoFix via the Help Menu, no issues are detected.)
Update: Running AutoFix from the failed LiveUpdate menu continues to not solve the problem, instead giving me the error code 8920,200.
What can I do to fix this problem? Should I try again tomorrow or is my only option to use the Remove and Reinstall tool?
Thanks for your time.