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Kudos0

Norton started blocking a website I use all the time

I regularly go to a Honda Civic forum at  https://www.civicx.com/.

But now I get the "Dangerous Web Page Blocked" message. I know I can continue to the website, but why is it all of sudden blocked? FWIW the "x" in the url stands for tenth generation, not an x-rated website.

Can you please correct & unblock this.

Thank you.

Replies

Kudos0

Re: Norton started blocking a website I use all the time

https://safeweb.norton.com/report/show?url=https://www.civicx.com/

Web Attack: Formjacking Website 55
https://www.symantec.com/security_response/attacksignatures/detail.jsp?asid=31487

Formjacking is a term we use to describe the use of malicious JavaScript code to steal credit card details and other information from payment forms on the checkout web pages of e-commerce sites. Formjacking is not a new technique, but recent campaigns are interesting as they are large, sophisticated, and have increased dramatically since mid-August 2018.

Symantec’s Intrusions Prevention System (IPS) technology proactively protects website users from formjacking attacks.

https://www.symantec.com/blogs/threat-intelligence/formjacking-attacks-retailers 

Can you please correct & unblock this.

 https://support.norton.com/sp/en/us/home/current/solutions/kb20090602171902

Maybe, @floplot can help. 

Kudos0

Re: Norton started blocking a website I use all the time

I’ll take a look at this. Formjacking detections indicate the site has been compromised.
Kudos0

Re: Norton started blocking a website I use all the time

I doubled checked with my colleagues. These are legitimate detections.
Kudos0

Re: Norton started blocking a website I use all the time

How do I get this corrected?

I tried to send a copy of the Threat Report as mentioned in an above posting by bjm, but I am unable to pull up that Threat Report on my own.

When I get the "Dangerous Web Page Blocked" message, I click on "View Full Report" but it just shows me some basic information such as "Total threats on this site: 2". I do not get any details on what they are.

Kudos1 Stats

Re: Norton started blocking a website I use all the time

To resolve the security risks, the website administrator needs to take action.

https://safeweb.norton.com/report/show?url=civicx.com

You can click the arrow icon to expand the threat report to see details _bjm shared.

Kudos0

Re: Norton started blocking a website I use all the time

Thanks -

I sent the information to the website & will see what happens.

In the meantime how do I allow this website so I don't have to keep clicking on Continue for every thread I look at? I did not see any settings that let me add the website to a "white list".

Kudos0

Re: Norton started blocking a website I use all the time

stymied:

In the meantime how do I allow this website so I don't have to keep clicking on Continue for every thread I look at? I did not see any settings that let me add the website to a "white list".

civicx.com page block on my machine is generated by Safe Web browser extension.   Up to you, if you want to temporarily turn off Safe Web browser extension while on civicx.com.  I can navigate around civicx.com with Safe Web browser extension off.  The blacklist is global .... so, as far as I know, civicx.com will need to be cleared globally by Norton.  

Kudos0

Re: Norton started blocking a website I use all the time

Hello stymied

The website owner will have to register the website with Safe Web and get the site verified. 

http://safeweb.norton.com/help/site_owners

 
If he has problems placing the Meta Tag where it belongs, he can post in the Forum and we can help him along. Once the site is verified and he has cleaned up the JavaScript in the site, then I can get the site re-evaluated.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton started blocking a website I use all the time

Kudos0

Re: Norton started blocking a website I use all the time

What made it change?

Did Norton just decide to change it?

Or was it in response to the website doing something because I informed them of the problem? If so then it appears the website still has more to do.

Kudos0

Re: Norton started blocking a website I use all the time

stymied:

What made it change?

I've no idea what....
Sorry

Kudos0

Re: Norton started blocking a website I use all the time

Hello stymied

 Perhaps the Symantec Employee Torrey had mentioned the site to Safe Web Team and they evaluated the site.Don't know if it had been verified first or not. I know that I haven't mentioned it to Safe Web yet.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton started blocking a website I use all the time

The website is blocked again starting about a week ago.

I contacted the site administrator & he removed the offending forum thread. It is still blocked if I click on a Firefox bookmark or use the Firefox address bar drop down list & select the forum address.

However if "www . civicx . com" appears as a link in a word document or email and I click on it, the forum website is not blocked - - until I navigate around it & click on a different thread. At that point I get the red Norton blocked warning. I cleared the browser cache & deleted the website cookies but that made no difference.

I used a new Firefox profile & that works. I can navigate around the forum without a problem. I did not log in using the new profile for concern that would mess up the new profile.

Depending on how I access the website Norton will block me or not.

Any ideas what is happening?

Kudos0

Re: Norton started blocking a website I use all the time

https://safeweb.norton.com/report/show?url=https://www.civicx.com/ = WARNING

Please review > Safe Web Help for Site Owners
https://safeweb.norton.com/help/site_owners

We'll try to raise attention to your concern.

Kudos0

Re: Norton started blocking a website I use all the time

Hello stymied

Please have the site administrator sign up with Safe Web. After he signs up, he will get an email with a Meta Tag in it. He has to place this Meta Tag near the top of the Home Page in plain text. Once he does this, I can get the Safe Web Team to evaluate the site and see if there is anything malicious on the site. Please let me know when the Administrator has done these things.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton started blocking a website I use all the time

OK, will do.

But I'm curious how come I'm not blocked when I use a new Firefox profile or another family member's profile? Wouldn't that mean the site is safe & the problem lies elsewhere?

Kudos0

Re: Norton started blocking a website I use all the time

stymied:

OK, will do.

But I'm curious how come I'm not blocked when I use a new Firefox profile or another family member's profile? Wouldn't that mean the site is safe & the problem lies elsewhere?

Um, does "new Firefox profile" or "family member profile" have Safe Web browser extension?  
FWIW ~ civicx.com prompts Safe Web full page block in my Chrome and Firefox. 

Kudos0

Re: Norton started blocking a website I use all the time

The other profiles do not have a Safe Web browser extension. Doesn't Norton still protect me if there is dangerous content on a website and I am not using Safe Web?

I searched & it appears no one else on the civicx.com has a problem with blocked content. That sort of implies I'm the only one using Norton. If I'm the only person using Norton with Safe Web, would the website owner or administrator even be familiar with or know about Safe Web?

PS - how do I reply with a quote as I do not see that option.

Kudos0

Re: Norton started blocking a website I use all the time

Hello stymied

I get the red blockage when I use my Chrome browser.also.. I still recommend that the site administrator do what I said to do in my previous post.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton started blocking a website I use all the time

I did pass along the information to the site administrator.

But I would still like to verify that Norton still protects me without Safe Web.

Kudos0

Re: Norton started blocking a website I use all the time

stymied:

I did pass along the information to the site administrator.

But I would still like to verify that Norton still protects me without Safe Web.

Norton Safe Web is a service developed by Symantec Corporation that is designed to help users identify malicious websites. Safe Web delivers information about websites based on automated analysis and user feedback.

Norton Safe Web provides protection from online threats while you browse the web.  
Norton Safe Web defends you from identity theft and online scams by warning you of dangerous sites while you search, shop, or browse online.

Norton Safe Web provides safety information for every page you load by querying Symantec's Remote URL Reputation Service that is updated periodically with the latest threat intelligence. Norton Safe Web automatically blocks malicious pages and downloads to provide you with a safe online experience.

Norton still protects you without Norton Safe Web browser extension ....but, you won't have Norton Safe Web service.  Norton may prompt you to enable/install Norton extensions....for example:

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