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Kudos0

15 minute shutdown in Windows 7 Ultimate (64b)

Norton Security w/backup causes my shutdown time to go from 3 seconds to 15 minutes (timed). I confirmed this by booting in safe mode which brings back the 2-3 sec shutdown time. I also tried a clean boot which disables everything but Norton and shutdown time was back to 15 minutes. Uninstalled NS and shutdown is back to 2-3 seconds.

What can NS possibly be doing for 15 minutes on a 3.4GHz i7 machine at shutdown.This is a major annoyance and productivity killer. I'm surprised no one else has reported this.

Replies

Kudos0

Re: 15 minute shutdown in Windows 7 Ultimate (64b)

Hi SgtWilko,

The long shut down issue was fixed by Symantec in December last year.

Here is the long thread about it https://community.norton.com/en/forums/long-shut-down-and-restart-computer - See on the op: "ADMIN Update Dec 11, 2014: Norton Security & Norton Security with Backup 22.1 update contains the fix for this "long shutdown" issue. See the announcement for details."

What is the version of your NSwB (main UI > Help > About)?

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: 15 minute shutdown in Windows 7 Ultimate (64b)

Interesting... I have 6 Win7 devices running NS w/backup v22.0.0.110. They were all just installed 2 weeks ago, well AFTER v22.1 had been released. All of them are online 24/7 but running Live Update OR Check for new version does not update to v22.1.x. Just tried it again now on 3 of these devices that are next to me and got same result. I guess I'll re-download NS w/Backup from Norton.com and re-install...  Any idea why I'm not getting the update via Live Update?

Thanks.

Kudos0

Re: 15 minute shutdown in Windows 7 Ultimate (64b)

Just uninstalled NS and ran Norton Removal Tool. Then re-downloaded NS w/Backup and re-installed on 1 device. About box still shows V22.0.0.110, running Live update installed a few patches/definitions etc but no v22.x update. Check For New Version still says I have the latest and greatest. Well done Symantec! Really impressive...

Kudos1 Stats

Re: 15 minute shutdown in Windows 7 Ultimate (64b)

SgtWilko:

Just uninstalled NS and ran Norton Removal Tool. Then re-downloaded NS w/Backup and re-installed on 1 device. About box still shows V22.0.0.110, running Live update installed a few patches/definitions etc but no v22.x update. Check For New Version still says I have the latest and greatest. Well done Symantec! Really impressive...

Please see my reply to your other post (about this), located at...

https://community.norton.com/en/comment/6505111#comment-6505111

Kudos0

Re: 15 minute shutdown in Windows 7 Ultimate (64b)

Hi SgtWilko,

Sorry for the problem you experienced.

After running the Norton Removal Tool, please follow the instructions in this KB Article "I want to download my Norton product on my device".

Furthermore, on the remaining devices I'd first remove your present Norton product from Windows Control Panel before running the Norton Removal Tool. 

Please let us know if the above helped.

EDIT: Sorry John, you posted while I was still preparing my reply...

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Accepted Solution
Kudos0

Re: 15 minute shutdown in Windows 7 Ultimate (64b)

John, Rainbow,

Thanks for your help.

I ran NRT directly on my main computer, rebooted, installed NSBU v22.5.0.124 and everything is working fine now on my main computer. I'm back to my usual 3-5s shutdown time (from 15 minutes!). Thanks to John for the direct link to NSBU V22.5

Rainbow, any specific reason why you suggest uninstalling via CP before running NRT? Just curious. Why not run the Norton start menu item "Uninstall Norton Security with Backup" before NRT, or simply NRT directly as suggested by Symantec?

https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us?q=+norton+removal+tool

In the link above, downloading from my account kept me stuck at V22.0.0.110 so I won't do that again soon. .

In my experience, installing or uninstalling from my Norton account as suggested in the link below has been a surefire disaster for me each time (hangs, partial uninstalls, etc)

https://support.norton.com/sp/en/us/home/current/solutions/v53371128_NortonM_Retail_1_en_us?q=uninstall+norton+security

Sgt Wilko

Kudos0

Re: 15 minute shutdown in Windows 7 Ultimate (64b)

Good to hear that your system is running satisfactorily again.  

Cheers!
John

Kudos0

Re: 15 minute shutdown in Windows 7 Ultimate (64b)

"any specific reason why you suggest uninstalling via CP before running NRT?". I have seen it mentioned by others as making the removal smoother that’s why I suggested it.

As to the file offered in the KB Article, I’m sorry but of course I wasn’t aware of that, on the contrary I knew that one’s Norton Account would offer the latest version.  Thanks and kudos to John who gave you the correct link.

All the best.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: 15 minute shutdown in Windows 7 Ultimate (64b)

Hello

Since you have now installed 22.5.0.124, your Norton Account will show the latest version. That is the place that is recommended to get the cleanest install and latest version.

Checking for New Version only will check for the new yearly version change like version 21 to version 22. It will not check for changes from 22.1 to 22.2. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: 15 minute shutdown in Windows 7 Ultimate (64b)

SgtWilko wrote

Rainbow, any specific reason why you suggest uninstalling via CP before running NRT? Just curious. Why not run the Norton start menu item "Uninstall Norton Security with Backup" before NRT, or simply NRT directly as suggested by Symantec?

Hi, SgtWilko. Uninstalling via the Control Panel rebooting and then using the NRT is recommended, as it uninstalls better that way.

If you use the NRT only, it's likely it will rip out still running parts of Norton, and could cause problems on reinstall.

Thanks to Guru yank, for the info.

Windows 10 Home X 64
Kudos0

Re: 15 minute shutdown in Windows 7 Ultimate (64b)

F4E wrote:

"Hi, SgtWilko. Uninstalling via the Control Panel rebooting and then using the NRT is recommended, as it uninstalls better that way."

Hello F4E. What about using the "Uninstall Norton Security with Backup" menu item under the "Norton Security with Backup" Start Menu item (rebooting then using NRT) ? Is that equivalent to or as good as uninstalling via CP? Don't want to belabor the point but just curious as to why bypassing developer supplied uninstall tools works better. I understand that this may be based on general user experience and that there may not be any logical/technical reason to be shared but just have to ask.  Inquisitive mind and all...

As a side note, every time I use NRT, it mucks up my media card reader drivers and makes the associated 4 drives inoperable. The telltale sign is the 4 x "Du-Du-Du" Device failed to connect sound at logon. In device manager, I see the yellow exclamation point next to each media reader drive. The easy fix is to uninstall each drive then scan for hardware changes.  I've only seen this on my 3 Dell XPS workstations (Win 7) so far but it is consistent. Just posting this here (probably not the best place) to share that NRT quirk and hopefully save some puzzlement at unexplained "Du-Du-Du" complaints by Windows ;o)

Sgt Wilko

Kudos0

Re: 15 minute shutdown in Windows 7 Ultimate (64b)

FWIW: NRT kb makes no mention of >>
If you use the NRT only, it's likely it will rip out still running parts of Norton, and could cause problems on reinstall.

Kudos1 Stats

Re: 15 minute shutdown in Windows 7 Ultimate (64b)

Hi, SgtWilko. Not sure about using the menu option to uninstall, but I stand by my previous comment of uninstalling via the Control Panel first.

Windows 10 Home X 64
Kudos0

Re: 15 minute shutdown in Windows 7 Ultimate (64b)

SgtWilko:  What about using the "Uninstall Norton Security with Backup" menu item under the "Norton Security with Backup" Start Menu item (rebooting then using NRT) ? Is that equivalent to or as good as uninstalling via CP?

Thanks for mentioning native uninstall.  Odd, I don't show a built in uninstaller.  Guess, I haven't looked in awhile.  In any case. Windows uninstall will call up the "programs" uninstaller.   As to KB not mentioning CP uninstall.   That omission has been noted before.  As have discussions as to 'best uninstall method'.  I'd like to see CP uninstall included with Norton KB.   Seems, there is simply not one definitive "uninstall".  Each to their own preference.  I've repaired my 22.x by CP uninstall as that's my preference.   Maybe, that's why I don't show built in uninstaller.   

Kudos0

Re: 15 minute shutdown in Windows 7 Ultimate (64b)

Hello

I have the native uninstaller for Norton Security, but I don't think I have ever used it. I use NRNR or CP and then NRT for my repairs and Uninstalls. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: 15 minute shutdown in Windows 7 Ultimate (64b)

Thanks
Guess, I have some playing to do...

Checked default Admin user and user created Admin user account. 
Neither shows Uninstall under All Programs.  Nor can I find Uninstall by File Explorer.

Kudos0

Re: 15 minute shutdown in Windows 7 Ultimate (64b)

Sgt Wilko

What about using the "Uninstall Norton Security with Backup" menu item under the "Norton Security with Backup" Start Menu item (rebooting then using NRT) ? Is that equivalent to or as good as uninstalling via CP? 

From everything I've encountered in the past the two are identical -- Windows merely starts the uninstall "script" provided by the application programmers regardless of whether you use the All Programs menu or Control Panel's Programs and Features.

It's one reason I value Revo Uninstaller if I want a real cleanup since it begins by using that module, as it tells you, and then goes on to do its own stage by stage cleaning showing you for each different level exactly what it found and making you check items you want dealt with.

Even if you never do more than run the "Application's Level" of uninstall, running the rest but not checking to delete is extremely educational!

BTW There is one gotcha to running the free version of Revo Uninstaller that you need to watch for -- after it runs the applications uninstall module it can put up a popup saying you need to restart your computer to complete the uninstallation. This is technically correct but DO NOT RESTART the computer at that point since if you do when it comes back the application is no longer there and so there is no way I know of in Revo to point it at the removed application and complete the further steps it referred to at the beginning.

Just ignore that popup -- if necessary click on Revo to put Revo on top and continue with the further steps, the last of which is in effect what happens when you restart at the end of a normal uninstall -- it removes the files that could not be deleted while Windows was running.

It's just something one needs to know about and work around and it seems to be covered in the paid for Professional Version which I've never gone for.

Hugh
Kudos0

Re: 15 minute shutdown in Windows 7 Ultimate (64b)

The free version of REVO Uninstaller is not completely compatible with 64-Bit machines.

I've not long ago purchased a licence for the Pro version and it finds more bits and pieces of programs than the free version on my 64-Bit machines.

The licence is for "life-time" and can be upgraded to newer versions of 3.x free, so while it is expensive, I felt it worth while.

Cheers.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: 15 minute shutdown in Windows 7 Ultimate (64b)

K

The free version of REVO Uninstaller is not completely compatible with 64-Bit machines.

In the sense that it misses things it catches on 32 bit machines or in the sense that it is broken or can break the system? 

Hugh
Kudos0

Re: 15 minute shutdown in Windows 7 Ultimate (64b)

Hugh,

Scroll down and read here  -  http://www.revouninstaller.com/revo_uninstaller_free_download.html

Now you know as much as I. 

I know that when I've installed the free version I always get a message from Windows asking if I want to install REVO in Compatibility Mode.

The free version may miss some items on a 64 Bit machine.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: 15 minute shutdown in Windows 7 Ultimate (64b)

I did and that's the basis of what I posted <s>

I've never had Revo ask about Compatibility Mode on 32 or on 64 bit systems -- Win7 or 8 -- and in any case I believe Compatibility Mode is more concerned with the syntax differences of earlier versions of Windows than the bittery of the system ...

Hugh
Kudos0

Re: 15 minute shutdown in Windows 7 Ultimate (64b)

K

Here in fact is a bit more from the matrix I saw when following up the link to the new version of Revo Pro

Revo Uninstaller Free is fully compatible with
32-bit versions of Windows XP, Windows Vista, Windows 7, Windows 8 and Windows Server                                                                        

So by implication it may not be fully compatible with 64 bit versions .... Most of my use has been on 32 bit but not all.

Hugh

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