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Kudos0

22.7 Norton Insight window blank..?

Anyone observe random blank Norton Insight window.  Refresh loads list, then scroll blanks list.  Just me ?BTW ~ Norton Insight question mark works without Sign In.

Replies

Kudos0

Re: 22.7 Norton Insight window blank..?

Anyone observe random blank Norton Insight window.  Refresh loads list, then scroll blanks list.  Just me ?

I refreshed Norton Insight | Trust Level a few times and the list always appears here.

BTW ~ Norton Insight question mark works without Sign In.

I'll check it when I'll be logged out. 

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: 22.7 Norton Insight window blank..?

Yes, list appears with Refresh.  
List random does not appear under Untrusted Files (500) n' All Loaded Modules (900) (larger lists). 
Refresh renders list and scroll random blanks list.  
Time for yet another v22 re-install. 

Kudos0

Re: 22.7 Norton Insight window blank..?

trying to view 350 Untrusted Files list while scrolling thru files list,..... need to refresh windows because window goes blank about half way down scroll bar.  

Problem signature:
  Problem Event Name:    BEX
  Application Name:    NSBU.exe
  Application Version:    13.1.1.19
  Application Timestamp:    573e3d6e
  Fault Module Name:    SYMHTML.DLL
  Fault Module Version:    10.2.0.85
  Fault Module Timestamp:    57454da4
  Exception Offset:    002be184
  Exception Code:    c0000409
  Exception Data:    00000002
  OS Version:    6.3.9600.2.0.0.768.101
  Locale ID:    1033
  Additional Information 1:    28fc
  Additional Information 2:    28fc644da47ad4df7fcfbbcd9641e543
  Additional Information 3:    fe53
  Additional Information 4:    fe53f225343f762874ccd7664fcf30d8

Kudos0

Re: 22.7 Norton Insight window blank..?

Hello

Norton Insight works for me with 22.7, but now it's been pulled so don't know if will continue to work ok.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: 22.7 Norton Insight window blank..?

Update: reported observe re "Untrusted Files" Permalink seems sorted. 
Untrusted Files total is now 150 less. 
Maybe, "Trusted Files" that seemed out-of-place Permalink moved to where they're supposed to be. 

Kudos0

Re: 22.7 Norton Insight window blank..?

Thanks for the logs, @bjm_.

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos0

Re: 22.7 Norton Insight window blank..?

FWIW ~ my blank window Permalink remains after Hotfix Permalink.

must be my machine page refresh > when I scroll list too fast window blanks under Untrusted Files list and All Loaded Modules list (larger lists).  

Cheers

Kudos0

Re: 22.7 Norton Insight window blank..?

Hello bjm

Mine works ok.

Thanks

flo

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: 22.7 Norton Insight window blank..?

floplot:  Hello bjm   Mine works ok.

may I have your machine

Kudos0

Re: 22.7 Norton Insight window blank..?

Norton Insight > Untrusted Files after Product Update 07-05-2016

Kudos0

Re: 22.7 Norton Insight window blank..?

Hello bjm

I had that when I first restarted my computer after seeing that notice. I just looked now and it's working ok now.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: 22.7 Norton Insight window blank..?

floplot: Hello bjm,   I had that when I first restarted my computer after seeing that notice. I just looked now and it's working ok now.

Yep, two restarts sorted ... so, back to op issue which must be unique to my setup.  
Since, 22.7... my few inactive question marks and opening post issue which are/were okay in 22.6.   No biggy compared to BSOD and run-away CPU. 
Thanks

Kudos0

Re: 22.7 Norton Insight window blank..?

Gayathri_R: Thanks for the logs, @bjm_. -Gayathri

ErrLogs uploaded July 9

Kudos0

Re: 22.7 Norton Insight window blank..?

It's a bug. It just happened to me too. Restarting the computer fix the problem but am sure we will encounter this issue again

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