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Kudos0

$25 Amazon Git Card Redemption Not Working Again

Here we go again. Like so many others before, I received my "Anniversary Gift $25 Amazon.com Gift Card" email.  After clicking Claim My Gift Card and inputting my email, I received the dreaded "An Error Has Occurred" page.

Guess we're back to square one on this problem.

Replies

Kudos0

Re: $25 Amazon Git Card Redemption Not Working Again

Hello musicnyc Who and what is the gift card from/for? Your info is rather vague.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: $25 Amazon Git Card Redemption Not Working Again

I also received an offer for $25 gift card.

Thanks again for continuing your subscription with Norton. As part of our appreciation for your loyalty, we’re pleased to offer you this $25 Amazon.com Gift Card*.

But an Error occurs when I enter the same email address as instructed. 

Kudos0

Re: $25 Amazon Git Card Redemption Not Working Again

I have escalated this issue. Stay tuned

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: $25 Amazon Git Card Redemption Not Working Again

Hi @musicnyc & @bpie123,

Sorry for the inconvenience caused. I have sent you a private message requesting for account details to follow up with concern team on this issue. Thanks 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: $25 Amazon Git Card Redemption Not Working Again

Norton lured me into renewing by offering a $25 gift card and then when I finally received a link after their expensive renewal it does not work. No one at Norton or their fulfillment contractor Ifeelgoods can answer my questions. This is the LAST time I ever renew my Norton subscription! What a scam!

Kudos1 Stats

Re: $25 Amazon Git Card Redemption Not Working Again

I have asked a staff member to review the situation

Dick Win 10x64 current current NSBU
Kudos0

Re: $25 Amazon Git Card Redemption Not Working Again

Hello, Add me to the list of Norton Auto Renewal subscribers who are having trouble redeeming the offer. I keep having that same error from the ifeelgoods website.  I have tried with 2 different browsers. What gives? If I only have 30 days to redeem they better hurry up and fix this issue. Otherwise I guess I can complain to my credit card provider about non delivery of goods. Come on Norton, fix it already.

My solution would be for Norton/Symantec to refund $25 to the credit card they used. Cut out the non performing middle man (ifeelgoods).

Kudos0

Re: $25 Amazon Git Card Redemption Not Working Again

Hello Harvey. I've escalated your issue, please stand by for someone Norton to give some feedback in the am tomorrow as they get their day started.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: $25 Amazon Git Card Redemption Not Working Again

The link is still not working as of 4-23-2018.
Kudos0

Re: $25 Amazon Git Card Redemption Not Working Again

I have repeated my request

sorry for the delay

Dick Win 10x64 current current NSBU
Kudos0

Re: $25 Amazon Git Card Redemption Not Working Again

Better yet Norton should refund half the renewal fee to compensate those of us who have had to go through this time wasting process. This fiasco has done nothing to bolster Norton's standing in the anti virus area. There are many other products that do the job at lower cost that we shoukd all look at.
Kudos0

Re: $25 Amazon Git Card Redemption Not Working Again

Hi Everyone,

Sorry for the inconvenience caused. We have reported this issue to concern team and will update once we have more information on the fix status. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: $25 Amazon Git Card Redemption Not Working Again

I was finally able to redeem my gift card.  Thanks for the help!

Kudos0

Re: $25 Amazon Git Card Redemption Not Working Again

Mine still doesn't work, even after support emailed me. I still get "An error has occurred."

Kudos0

Re: $25 Amazon Git Card Redemption Not Working Again

Finally worked for me today.

Kudos0

Re: $25 Amazon Git Card Redemption Not Working Again

My issue was upgraded by a rep from Norton a couple of a days after my post. No more word from them. The host site, I feelgoods responded a few days later that they were having problems and would notify me when they had resolved their problems. No word from them yet. I got tired of waiting and tried today. It worked! Still fed up that it was this time consuming.

Kudos0

Re: $25 Amazon Git Card Redemption Not Working Again

Still not working for me...
Kudos1 Stats

Re: $25 Amazon Git Card Redemption Not Working Again

I am still waiting for this gift card to be fixed. I last heard from you two weeks ago that you would advise when fixed. I have clicked every day, and received "An Error Has Occurred" every time. Maybe I should register the domain NortonGiftCardScam.com and post everyone's complaints on there. Would that get your attention?
Kudos0

Re: $25 Amazon Git Card Redemption Not Working Again

I got the email with a link to claim my $25 Amazon gift card.  I clicked the link in the email and was sent to a page where it said:

"Get your reward in a few clicks! "  There was a small picture of a gift card.  There is NO link on the page to click on.  It's just a dead page with no option to go anywhere.  So, how do I get my gift card?  I copied and pasted the page address here.

[Removed]

I saw other postings where a link didn't work or that they got an error, but that wasn't the case here.  I just got sent to an inactive page.

There isn't a "label" to choose that applies to this problem (below).

[Admin Edit: Removed unique redeem url]

Kudos0

Re: $25 Amazon Git Card Redemption Not Working Again

Best you post into the other thread you saw. You may feel it is not the same issue, but basically it is. There have been problems redeeming the gift cards for some time.

If you post in this thread, there is a Norton employee working that thread already.   https://community.norton.com/en/forums/25-amazon-git-card-redemption-not...

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: $25 Amazon Git Card Redemption Not Working Again

Now 6 weeks later, and it still doesn't work. Same error page. This has to be the most botched promotion rollout in history.

What can't you just send another code?

Kudos0

Re: $25 Amazon Git Card Redemption Not Working Again

On Feb 2, 2018 I received an emailed Service Notification stating:

"Thank you for continuing your subscription. You have the assurance that your Norton protection will not lapse. Provided that you remain a current subscriber, you’ll receive an email approximately 60 days from the date your subscription renews that provides instructions on how to redeem your Amazon.com Gift Card*. "

It's been well over 60 days and I've received no email with this information.

Please advise.

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