• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

3 Inch White Bar Across bottom of IE 11 blocking webpages, Goes away when I disable Identity Safe Tool Bar.

3 Inch White Bar Across bottom of IE 11 blocking webpages, it goes away when I disable Identity Safe Tool Bar. I can't use the Identify Safe Tool bar because it generates a 1 to 3 inch white bar across the bottom of IE 11 blocking websites content. At first I though it was a problem with IE its self, but after resetting it, then activating the tool bars one by one. I found that the bar reappeared after using Norton Identity Safe to fill in a password on a site. So I disabled the tool bar and the bar across the bottom went away! When I enable it, the bar comes back. So the toolbar is obviously generating the error. I've attached a screen shot converted to a PDF, since I can't figure out how to display the image in this post. It's a shame I have been comparing this to McAfee SafeKey, and I like this toolbar better, it fills in Bank of America and some other sites that SafeKey won't. I like that safe key doesn't require a password to be entered to start the program, if you don't want that feature enabled on your computer, but the Norton Identity Safe Tool Bar has a better layout and functions better!

File Attachment: 

Replies

Kudos0

Re: 3 Inch White Bar Across bottom of IE 11 blocking webpages, Goes away when I disable Identity Safe Tool Bar.

So you have McAfee Live Safe or McAfee All Access # + Norton Toolbar Stand Alone ?

Which was installed first and is the white bar a sudden onset event ?

Kudos0

Re: 3 Inch White Bar Across bottom of IE 11 blocking webpages, Goes away when I disable Identity Safe Tool Bar.

Hello

I use IE 11 and I have the toolbar enabled, but I don't see that white bar. It is very possible that your McAfee SafeKey is interfering with the Safe Web  Toolbar.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: 3 Inch White Bar Across bottom of IE 11 blocking webpages, Goes away when I disable Identity Safe Tool Bar.

I have McAfee Live Safe , but I uninstalled it and use another anti virus that works better when I ran them side by side on this computer for a week, It a Dell 5748 2 months old. I left the MacAfee SafeKey tool bar on my computer because I needed a pass word manager and didn't feel like paying for ROBO Form which now has a yearly fee. I found the Norton Identity Safe tool bar stand alone and installed it about a week ago, and the white bar has been appearing for about a 5 days now ( Kept restarting IE 11 to get ride of it, but it would reappear). I didn't put the two together and thought the white bar was being caused by the IE 11 status bar malfunctioning, because when trying to get rid of it, beside resetting IE 11, and lots of other trouble shooting. The last thing I did was disable the status bar and the white bar disappeared and everything was fine for a day, but today when Identity safe filled in a password, and I clicked login the bar reappeared without the status bar active, so I disabled the  Norton Identity Safe tool bar, and as soon as I did that, the white bar disappeared. So I'm not using that tool bar for a couple of days to make sure that's the problem. I'll try to use it again after about 3 days and see if it comes back, but I'm almost positive Norton Identity Safe tool bar is causing it

Kudos0

Re: 3 Inch White Bar Across bottom of IE 11 blocking webpages, Goes away when I disable Identity Safe Tool Bar.

The NTB can fit on the Menu bar line. you need to first unlock the toolbars, then drag and drop the NTB, then relock the toolbar again once you have the NTB on the Menu bar. I don't mind getting a Thank you. 

IE v11, Chrome v 36.Symantec End Point Protection, Norton ID Safe. Windows 7 64x, ISP:CableOne.
Kudos0

Re: 3 Inch White Bar Across bottom of IE 11 blocking webpages, Goes away when I disable Identity Safe Tool Bar.

Rousseau32:

The NTB can fit on the Menu bar line. you need to first unlock the toolbars, then drag and drop the NTB, then relock the toolbar again once you have the NTB on the Menu bar. I don't mind getting a Thank you. 

Take another look at the OP....Toolbar is on Menu bar line....Thank you

This thread is closed from further comment. Please visit the forum to start a new thread.