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Kudos0

3 TB HD Bacup

When using my new 3 TB HD in Windows 7  for Backup från Norton 360 it always stops with error code 0x80778002A and message "one of the security copy files could not be created": This is always related to when the System Image copy runs, even when this is run separately. Are there any save solutions?

I have seen discussions about this in other forums but no good solution.

BG

Replies

Kudos0

Re: 3 TB HD Bacup

Hi Lillbigge.

Welcome to the Norton Community Forums.

I am intruiged by your reference to N360 and "System Image copy".  I was not aware that N360 provided any support for system images.  Can you clarify please?

Has N360 backup run successfully at all?

Can you create a simple test backup set of just one or two files and see if that will run successfully?

I look forward to hearing back from you.

Mike
Kudos1 Stats

Re: 3 TB HD Bacup

I assume "system image copy" is the Windows backup\imaging tool.

I think you have a hard drive that has 4K logical sectors.  (This is different than what they call "Advanced Format" drives that have 512byte logical sectors making up 4K Physical sectors)

Contrary to popular belief, these drives are not fully supported by Windows 7.

http://support.microsoft.com/kb/2510009/

Click the start button and type cmd into the search bar.  When cmd.exe appears at the top of the menu, right click on it and select "run as administrator".  In the command prompt type:

Fsutil fsinfo ntfsinfo x:  (replace the x with the drive letter for the 3TB drive)

If both "bytes per sector" and "bytes per physical sector" both show 4096 than thats the problem.

(The article suggests installing an update first but I don't think that is necessary anymore with systems running SP1)

If it's a Western Digital drive, see here

http://wdc.custhelp.com/app/answers/detail/a_id/6618/~/error%3A-0x8078002a-occurs-when-backing-up-to-a-2.5-or-3.0-tb-drive-in-windows-7

I never personally tried this because I refuse to get drives larger than 2TB because I hate GPT drives and partitions.  But it seems to say that using the WD format tool rather than Windows to reformat it will work, but do so at your own risk, you will loose all data on the drive and I am unsure if you end up with the full 3TB when your done.  (I don't know if it somehow converts the sectors or just makes it a MBR drive)

Sorry,

Dave

Kudos0

Re: 3 TB HD Bacup

Hi Mike

Thanks for your answer. I have carefully read  a lot of referenced info, especially from Microsoft Support.

And my conclusion was to complain my new 3 TB WD drive and buy one 2 TB WD instead. Now the full backup from Windows( including a "system copy") works fine as well as the Norton backup of my files.

Lillbigge

Kudos0

Re: 3 TB HD Bacup

Hi Dave

Thanks for your answer. I have carefully read  a lot of referenced info, especially from Microsoft Support.

Both "bytes per sector" and "bytes per physical sector" both showed 4096. 

And my conclusion was to complain my new 3 TB WD drive and buy one 2 TB WD instead. Now the full backup from Windows( including a "system image"  from Windows backup\imaging tool) works fine as well as the Norton backup of my own files.

Lillbigge

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