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Kudos0

360 Renewal vs. Norton Security

Given it is renewal time,

  1. What is the difference between renewing Norton 360 premier vs purchasing Norton Security?
    1. If I renew Norton 360 premier do I keep all the features I have? Do I get the same security software that comes with Norton Security?
    2. If I move to Norton Security, do I lose any of the other features, like tuneup, that I now have?
  2. Currently I have 5 devices. It appears that NS has 5; NS with backup has 10. Is this correct?
    1. Since 25GB would barely backup either my music OR my pictures and would not even begin to backup the 650GB of files, the backup function is of little use to me. Is there any other benefit to going with the version with backup other than the 5 extra devices (if that is the case)?
  3. If I purchase NS (either from Symantec or a 3rd party) since it is a new product, how do I get the remaining time of my 360 subscription added to it?

Thanks.

Replies

Kudos2 Stats

Re: 360 Renewal vs. Norton Security

Norton Security  ~  The New Norton <link>
Features of Norton Security <link>
System Requirements for NS <link>
Subscription information re NS Can I use Norton Security or Norton Security with Backup with my Norton AntiVirus, Norton Internet Security, or Norton 360 Subscription?

Here are Product Manuals to compare Product Manuals
NS offers 5 user/devices   NSwBackup offers 10 user/devices <link>
You may consider a Trial to help you decide http://us.norton.com/downloads
Please post back if you need install advice or how to retain the Local Vault
You may review the Norton Security Forum to see what others are saying.
What is Norton Virus Protection Promise?

Remaining days are added by Support once NS is activated
Registry cleaner has been dropped with NS

Kudos1 Stats

Re: 360 Renewal vs. Norton Security

Norton Security has several unresolved issues (two of which can be found here and here .... there are others .... browse the Norton Security list).

You may either want to renew N360 for a year (and wait to see if the problems with Norton Security are eventually resolved), or you may want to consider other higher rated Security products from other companies.

Kudos0

Re: 360 Renewal vs. Norton Security

You're cold cold cold  LOL LOL LOL

Kudos1 Stats

Re: 360 Renewal vs. Norton Security

bjm_:

You're cold cold cold  LOL LOL LOL

Just who is that addressed to, what does it mean and how is it meant to help anyone?

I know you can be very helpful to users but this is not. 

Hugh
Kudos1 Stats

Re: 360 Renewal vs. Norton Security

stlsailor

I wouldn't lose any sleep about any features like tuneup being or not being in the new product. Most of these, even from Norton, do little good and can do harm.

If you have enough time left on N360 I would hang on with it until the increasingly long shut down time some users are experiencing, is fixed. How much longer do you have?

How are you coping with 5 devices? Two subscriptions to N360?

Hugh
Kudos0

Re: 360 Renewal vs. Norton Security

That makes sense. I've never used tuneup anyway because I'm always leery of such things.

Devices are no problem for now -- 2 desktops, 1 laptop, 1 phone, and may add a tablet soon. No plans beyond that right now.

15 days left on the subscription.

I had thought to switch to Norton security bought the cheapest place I could find it. Probably the without backup version since 25G is insufficient and I do backup in other ways. The only benefit to the version with backup seems to be 5 extra devices should I ever need them. But with the problems, I'm tempted to renew what I have now since I know it works, even though it's the most expensive option, given I can no longer shop around for what I have now.

bjm_ I grinned when I saw your message, since I took the LOL to indicate a good-humored message. I could think of 5 or 6 possible meanings, and I'm not savvy enough to pick the right one. I hate to miss out on something.

Kudos0

Re: 360 Renewal vs. Norton Security

stlsailor:

bjm_ I grinned when I saw your message, since I took the LOL to indicate a good-humored message. I could think of 5 or 6 possible meanings, and I'm not savvy enough to pick the right one. I hate to miss out on something.

Meant in humor as geek47 and I have a running dialog ~ Cheers

Kudos1 Stats

Re: 360 Renewal vs. Norton Security

stisailor

The problem at present is finding N360 cheap even on Amazon although Buycheapsoftware, which I have used and is reliable has it listed at a very good price and has the Multidevice version also

http://www.buycheapsoftware.com/symantec_products~subcategory~62.asp 

Amazon and Norton list Norton Security 5 device at about the same $50 price if you buy it anew.

http://www.amazon.com/Norton-Security-For-5-Devices/dp/B00MV9EL6M

http://us.norton.com/norton-security-antivirus  [If you want to see crazy marketing compare NS 1 year undiscounted with 2 year ..... Buying the two year costs 1¢ less than 2 x 1 year at the undiscounted price; or $60 more than 2x discounted 1 year purchases .....

Up to you ....

Hugh
Kudos0

Re: 360 Renewal vs. Norton Security

bjm,

Is Norton 360 or Norton 360 Multi-Device still available? I was told by my local Staples that N360 was no longer available and was being replaced by Norton Security and Norton Security w/Backup. They do not stock N360, or the N360 Multi-Device, which I previously used. If it still available, and there are potential major bugs in NS, I wouldn't mind changing back to N360 Premiere.

Kudos2 Stats

Re: 360 Renewal vs. Norton Security

nychucky:

bjm,

Is Norton 360 or Norton 360 Multi-Device still available? I was told by my local Staples that N360 was no longer available and was being replaced by Norton Security and Norton Security w/Backup. They do not stock N360, or the N360 Multi-Device, which I previously used. If it still available, and there are potential major bugs in NS, I wouldn't mind changing back to N360 Premiere.

The last time I searched I was unable to find N360 xyz branded for sale.  Links went to Norton Security or sites posted Not Available.  That is based upon my location.  Last I heard, NS won't be available until Q1 next year in some locals.  You may try yourself via any search engine.   Norton Internet Security is still available...that has a backup link on the UI

Norton Security Trial is available along with Norton 60 day money back.  So, you sorta' have < 90 days to see if NS will satisfy.

Kudos0

Re: 360 Renewal vs. Norton Security

bjm,

I already purchased and installed Norton Security w/Backup. I was just questioning whether the N360 products were still available. I have not experienced any startup or shutdown problems with my NS. (I am running Windows 7 Ultimate)

Kudos2 Stats

Re: 360 Renewal vs. Norton Security

nychucky:

bjm,

Is Norton 360 or Norton 360 Multi-Device still available? I was told by my local Staples that N360 was no longer available and was being replaced by Norton Security and Norton Security w/Backup. They do not stock N360, or the N360 Multi-Device, which I previously used. If it still available, and there are potential major bugs in NS, I wouldn't mind changing back to N360 Premiere.

That is the Norton market position but some specialist sources can still supply it, it would seem. See my post above"

https://community.norton.com/en/comment/6082741#comment-6082741 

BCS is a reliable company that I have used over the years. 

Hugh
Kudos0

Re: 360 Renewal vs. Norton Security

Although it appears N360 products are still available online through other sources, how long is Norton going to support it? It is kind of like Windows XP and its lack of support. For what it is worth, Windows XP Malicious Software Removal Tool is still available in the Windows monthly update.

Kudos2 Stats

Re: 360 Renewal vs. Norton Security

@ nychuckey
http://Subscription information re NS Can I use Norton Security or Norton Security with Backup with my Norton AntiVirus, Norton Internet Security, or Norton 360 Subscription?

Current Norton customers who are protected with subscriptions of Norton 360, Norton Internet Security, or Norton AntiVirus products will be offered options to transition to a Norton Security service on a future date to be communicated later.*

At some point ...  You will be offered a transition option as per above doc.
When EOA becomes EOL we'll have a transition option.  I'm waiting for the option.

Kudos3 Stats

Re: 360 Renewal vs. Norton Security

Perhaps a bit off topic, but I just renewed my NIS 21.6.0.32 for 2 years thru Norton.  I was within 5 days of my license running out and had auto-renewal turned off and on the main page of NIS by the days left , it said View my Renewal Options. Clicking on that and then Stay Protected on the next page provided a pop-up for NIS renewal ( one or two years) for $29.99 or $54.99. I went for the 2 year and it was $58 something with tax.  I now have over 730 days left on my NIS.  The thought being that once I do install the NSBU I already have, I can have the days added to the new product.

Bear in mind, the Stay Protected I mentioned above, only appears when you are close to the end of your license - at present going the same route leaves me with a "grayed out" Stay Protected.

Kudos0

Re: 360 Renewal vs. Norton Security

@ yank

Wondered why it was grayed out....good info

Kudos1 Stats

Re: 360 Renewal vs. Norton Security

nychucky:

Although it appears N360 products are still available online through other sources, how long is Norton going to support it?

nychucky,

In their End of Availability announcement, Symantec says this regarding the older products (NAV, NIS, N360) that have reached end of availability:

You will continue to receive protection updates (such as LiveUpdate virus definitions) and you will be able to continue to renew your product for the foreseeable future.

So far, Symantec has not bothered to define what they mean by "foreseeable future".

Kudos0

Re: 360 Renewal vs. Norton Security

geek47:

So far, Symantec has not bothered to define what they mean by "foreseeable future".

A foreseeable event or situation is one that can be known about or guessed before it happens. 
A future event or situation is one that will exist or happen in time to come.

Kudos0

Re: 360 Renewal vs. Norton Security

yank:

Bear in mind, the Stay Protected I mentioned above, only appears when you are close to the end of your license - at present going the same route leaves me with a "grayed out" Stay Protected.

I've got a full 12 months left on a spare license I have just activated and the Stay Protected is NOT greyed out on my machine, nor my other with just under 12 months remaining.

Cheers.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: 360 Renewal vs. Norton Security

bjm_:

A foreseeable event or situation is one that can be known about or guessed before it happens. 
 

If you go to a bank, ask to borrow some money, and tell them you will pay them back "in the foreseeable future", they are not likely to accept that.

I am also not likely to accept that response from Symantec when my current NIS subscription expires.

The term "foreseeable future" is just to vague for me ... when deciding what software to purchase or service to subscribe to.

Kudos0

Re: 360 Renewal vs. Norton Security

geek47

If you go to a bank, ask to borrow some money, and tell them you will pay them back "in the foreseeable future", they are not likely to accept that.

Try a different bank

Kudos1 Stats

Re: 360 Renewal vs. Norton Security

geek47:
bjm_:

A foreseeable event or situation is one that can be known about or guessed before it happens. 
 

If you go to a bank, ask to borrow some money, and tell them you will pay them back "in the foreseeable future", they are not likely to accept that.

I am also not likely to accept that response from Symantec when my current NIS subscription expires.

Fair comment but you aren't borrowing money from Norton. You are taking a license to use a product they own and that licence has a predetermined life that you accept when you pay for the license .... 

You are not buying the Norton product but buying a licence although it might be argued that ownership of the box and of the CD when they supplied those is transferred to you.

This absolutely true for every other software product on the retail market.

What I have mentioned in other threads is that Norton do say, in a linked article to the one mentioned above,

Subscription Renewal Availability

  • In general, Symantec will allow customers to renew their subscription for 36 months from the initial purchase date. The availability of subscriptions may vary by product and region.

It was amusing to read this while searching for the 2014 statement:

On October 31, 2014, we will stop subscription renewals to Norton AntiVirus 11 and Norton Internet Security 4 for Mac.

Version 11 and now we are on Version 21 ..... does that tell you something? <g> 

Hugh
Kudos0

Re: 360 Renewal vs. Norton Security

@ huwyngr
Please don't omit

Symantec reserves the right to change its support policies at any time without notice.

I have posted and pointed 'geek47' to product EULA, Support Policy and Community Terms and Conditions.  To no apparent satisfaction

Kudos0

Re: 360 Renewal vs. Norton Security

You are being hyper. You are free to add if you want to but I wrote what I wanted to thank you.

I said what I wanted to say as someone who spent his working life dealing with patents and licensing on technical products.

Hugh
Kudos0

Re: 360 Renewal vs. Norton Security

Krusty13:
yank:

Bear in mind, the Stay Protected I mentioned above, only appears when you are close to the end of your license - at present going the same route leaves me with a "grayed out" Stay Protected.

I've got a full 12 months left on a spare license I have just activated and the Stay Protected is NOT greyed out on my machine, nor my other with just under 12 months remaining.

Cheers.

Glad to hear that Krusty13 - maybe others can se it - but it is not available for me and my current 729 days, but was when I was down to 4 or 5.

Just curious - do you have your auto renew disabled, so it shows the # of days and that option.  Or is auto renew turned on and show Active (with no days)?

Kudos0

Re: 360 Renewal vs. Norton Security

huwyngr:

You are being hyper. You are free to add if you want to but I wrote what I wanted to thank you.

I said what I wanted to say as someone who spent his working life dealing with patents and licensing on technical products.

Everything posted to the net is subject to "AS IS " . Disclaimers to accuracy and fitness for purpose abound.
My expended focus has been to offer a plausible, reasonable and legal explanation to 'geek47' that he does not seem to compute. 

Kudos0

Re: 360 Renewal vs. Norton Security

Yank,

I've never bought or renewed directly off Norton / Symantec, so no auto renewal.  I wonder if you only get one renewal of NAV, NIS and N360 now since NS / NSwB have been released?

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: 360 Renewal vs. Norton Security

While we are quoting Symantec, lets not forget this (first sentence in the Support Policy document):

Support is provided for all Norton products that have not reached the support end of life.

Thus if a product is declared End of Life, Symantec no longer has to support it (even if the 36 month renewal timeframe, and the "foreseeable future" have not yet expired).

So here's what we know (based on Symantec documents):

  • Old products will be supported for the foreseeable future (whenever that is).
  • In general (again whatever that means), customers can renew their subscription for 36 months from date of purchase.
  • Support is provided unless the product has been declared End of Life which (as we have recently seen with NAV, NIS, and N360) can happen at any time and without any warning.
  • And finally the "catch 22": Symantec can change policies at any time.

Given the lack of consistency in Symantec's policies, is it any wonder that customers are confused?

At one point, there was a post that discussed a "transition plan" for migrating users of the old products to the new NS products (when the old products reached end of life). Anyone have a link to where that "transition plan" was documented? Does Symantec still stand behind such a transition plan or has it faded away?

As I recall, that "transition plan" was also vague (i.e., no mention if customers' remaining subscription time would automatically be transferred to new NS subscription (or would depend upon which chat agent one spoke to), no mention of whether the "transition plan" only applied to those who purchase NS at full price from Symantec (rather than at discounted price from 3rd party), etc ... just that a "transition plan" would be provided.

NS has been out for almost 3 months .... isn't it time for Symantec to start filling in the blanks for those customers who are using the old products and whose subscription is about to expire?

Kudos0

Re: 360 Renewal vs. Norton Security

Krusty13:

Yank,

I've never bought or renewed directly off Norton / Symantec, so no auto renewal.  I wonder if you only get one renewal of NAV, NIS and N360 now since NS / NSwB have been released?

I think you hit the nail on the head (at least for me).  After I renewed via Norton "Stay Protected" was grayed out... never made the connection to NS

Kudos0

Re: 360 Renewal vs. Norton Security

bjm_:
[... ]
My expended focus has been to offer a plausible, reasonable and legal explanation to 'geek47' that he does not seem to compute. 

Then tell him not me. 

Hugh
Kudos0

Re: 360 Renewal vs. Norton Security

huwyngr:
bjm_:
[... ]
My expended focus has been to offer a plausible, reasonable and legal explanation to 'geek47' that he does not seem to compute. 

 Then tell him not me. 

I have and am sharing with U

Kudos0

Re: 360 Renewal vs. Norton Security

Thanks for the answers Krusty13, I'm sorry I can't say if only one renewal is available of NAV/NIS/N360 since NS/NSBU has been released.

I have to wonder what bjm_ is referring to though, as our discussion does not concern NS/NSBU - nor banks as others are talking about???? 

FWIW - I had auto renew turned off for the last year before I got down to 5 days and clicked on the "What are my renewal options" - so getting the popup did not seem like I was in the auto-renewal channel?

Kudos1 Stats

Re: 360 Renewal vs. Norton Security

bjm_:
huwyngr:
bjm_:
[... ]
My expended focus has been to offer a plausible, reasonable and legal explanation to 'geek47' that he does not seem to compute. 

 Then tell him not me. 

I have and am sharing with U

Please do not since I read all messages in threads I participate in and many others too. It just wastes space time and email downloads. 

Hugh
Kudos0

Re: 360 Renewal vs. Norton Security

I'll take your comments under advisement

Kudos0

Re: 360 Renewal vs. Norton Security

After reading the string of comments on the renewal and support questions, I think I will leave the NSBU installed and hope there are no problems with it. Thanks for all the inputs.

Kudos0

Re: 360 Renewal vs. Norton Security

nychucky:

After reading the string of comments on the renewal and support questions, I think I will leave the NSBU installed and hope there are no problems with it. Thanks for all the inputs.

Thanks ~ 

Kudos0

Re: 360 Renewal vs. Norton Security

Nychucky

You know where to find us when .... (not if ...) ... Like when your hard drive fails, not if your hard drive fails, you need an image!

Hugh
Kudos0

Re: 360 Renewal vs. Norton Security

I never renew; always buy new 3rd party because significantly cheaper. NIS is all I need, but last year got N360 because it cost less than NIS.

Now at Amazon old copies of N360 2014 are priced higher than new copies of NS; NIS is only available in 2013 form. My Stay Protected will let me renew N360 but for more money than a new NS. My son has been trying to get me to ditch Norton and simply use Windows Defender. Maybe it's time to consider that.

The whole packaging thing appears to be a sham since basically if you take N360 and remove the utilities, isn't what you have left essentially NIS whether you call it NS or NIS or a blue goose?

I'm reluctant to renew an old piece of software at a premium price...reluctant to buy a new piece of software that seems to have some issues...reluctant to go without protection. The options seem to become fewer.

Kudos1 Stats

Re: 360 Renewal vs. Norton Security

stlsailor:

I never renew; always buy new 3rd party because significantly cheaper. NIS is all I need, but last year got N360 because it cost less than NIS.

Even if you get NIS 2013 you may upgrade to NIS v21 (2014) for free and NIS 2014 is still available on Amazon and ...
http://www.amazon.com/Norton-Internet-Security-2014-Licenses/dp/B00EZQYC8G      
https://www.buycheapsoftware.com/search.asp?keywords=Norton+360 Norton 360

http://www.buycheapsoftware.com/symantec_products~subcategory~206.asp

Product pricing may be trying to persuade you to NS  ~    But, buying / renewing direct usually incurs a convenience up-charge.
NS is akin to N360 as NS has Tune-up Tools less registry cleaner dropped witn NS ~ NIS has defrag + startup manager
NS license will satisfy 5 user / devices  NSwBU license will satisfy 10 user / devices

Accepted Solution
Kudos0

Re: 360 Renewal vs. Norton Security

stisailor

I never renew; always buy new 3rd party because significantly cheaper. NIS is all I need, but last year got N360 because it cost less than NIS.

Now at Amazon old copies of N360 2014 are priced higher than new copies of NS; NIS is only available in 2013 form. [ ... ]

That's what most people do ....

I thought I'd given you a link to buycheapsoftware for Norton

As you say prices for copies of NIS are going up -- it's called the marketplace 8:( -- but you can still get it and bcs has N360 also at under $25 for 3 PC but they have:

Symantec Norton 360 Multi-5-Device DOWNLOAD for PC-MAC-iPhone-Android   $37.95

Hugh
Kudos0

Re: 360 Renewal vs. Norton Security

I thought I'd given you a link to buycheapsoftware for Norton (link is external)

As you say prices for copies of NIS are going up -- it's called the marketplace 8:( -- but you can still get it and bcs has N360 also at under $25 for 3 PC but they have:

Symantec Norton 360 Multi-5-Device DOWNLOAD for PC-MAC-iPhone-Android   $37.95

You did. You said you've used it and it is reliable. Are the download versions reliable or have you only used the boxed versions? I've been reluctant to use download versions from a 3rd party, but if the ones from BCS have worked well for you, I'll probably give it a go, otherwise a boxed version from them. That seems to be where the options are narrowing down to.

Kudos1 Stats

Re: 360 Renewal vs. Norton Security

Hi, stlsailor. If Hugh gives you a link, you can be assured it is reliable.

Windows 10 Home X 64
Kudos0

Re: 360 Renewal vs. Norton Security

Hi, stlsailor....Talk to BCS on the phone.  Very helpful...very competent. 

Kudos0

Re: 360 Renewal vs. Norton Security

I haven't used the download system from anyone but I do know that with Amazon the code you get takes you to Norton Servers.

I expect that is true with BCS or Norton would not allow it.

Hugh
Kudos0

Re: 360 Renewal vs. Norton Security

Did today. Order the N360. No problems. Did have to call Norton to get the subscriptions to run end-end rather than simultaneously, but no problems there either. BCS is now on my list of places I like.

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