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Kudos1 Stats

64 Bit Chrome Support-- Norton Toolbar/Norton Identity Safe

Greetings,

We will be posting a patch in a few weeks for Chrome 64 bit support.

Apologies for any inconvenience.

RDLeo

Norton Identity Safe Team

Replies

Kudos0

Re: 64 Bit Chrome Support-- Norton Toolbar/Norton Identity Safe

That would be great RDLeo! :D

Hope it will work 100%...

btw.. for users who want to try the x64 release of Chrome, here you can download it: https://www.google.com/intl/en/chrome/browser/?platform=win64

Kudos0

Re: 64 Bit Chrome Support-- Norton Toolbar/Norton Identity Safe

I am new to this community and have a question:

I know the Norton Toolbar and Safe Web Icons will not be supported in Chrome 64-bit until a few weeks when a patch is released.

However, am I still safe to use the new Chrome 37 (64-bit) version in general?  I.e., does my general Norton product (Norton Internet Security) still protect me when I'm online on this browser?

Kudos0

Re: 64 Bit Chrome Support-- Norton Toolbar/Norton Identity Safe

 Hi, Raptor789. Welcome. At the moment, 64 bit Chrome is not supported. I'd use IE or Firefox, until the patch for 64 bit is released.

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: 64 Bit Chrome Support-- Norton Toolbar/Norton Identity Safe

I need to use Chrome right now, so I reinstalled the 32-bit version of Chrome since I want to keep using NIS and Chrome.

Thanks for your help.

Kudos3 Stats

Re: 64 Bit Chrome Support-- Norton Toolbar/Norton Identity Safe

There are always possibilities we will run into something in testing and have to either add time or remove the support for 64 bit.

I know a lot of people struggle with using IDSafe with Google Chrome, but I can assure you it is not for our lack of trying.  We continue to try and improve our relationship with Google constantly and follow their developer forums like gospel.  Due to so many policy changes we had to focus on those mainly, but that is soon past us.  

We have more work to do with IDSafe with Chrome and have been working several months to refactor and revamp much of the toolbar.  This is inorder to comply with the several Google browser extension policies I referred to above - one of which is NPAPI EOL that is happening in September.  This is the catalyst for this patch I am referring to that is also planned to include 64 bit support.  (btw-- it is separate from FF 32 patch- that will happen sooner). 

If anything changes I will let you know.  For now, please expect more product patches, a Chrome extension update, and know that over the next few quarters one of our main themes on our Roadmap is to continue to focus on stability of browser extensions-- Chrome being the most problematic.  

If you want to use the latest version of IDSafe I'd encourage you to download the Beta version of Norton Security.

While not integrated with your production vault, you can see the new release before it hits the streets.

Kind regards,

RD Leo

Norton Identity Safe Team 

Kudos1 Stats

Re: 64 Bit Chrome Support-- Norton Toolbar/Norton Identity Safe

hi is this patch out for chrome 64 bit yet i would like to know before i update . 

Kudos0

Re: 64 Bit Chrome Support-- Norton Toolbar/Norton Identity Safe

RDLeo wrote:

For now, please expect more product patches, a Chrome extension update, and know that over the next few quarters one of our main themes on our Roadmap is to continue to focus on stability of browser extensions-- Chrome being the most problematic.  


Are the patches you speak of for now and the next few quarters for EOA products.  Or, just NS

Kudos0

Re: 64 Bit Chrome Support-- Norton Toolbar/Norton Identity Safe

RDLeo,

Could you please shed some light if Symantec intends also or not  to add support for IE 10 & 11 64-bit?? (I mean in the near future, not at some time in the future).

Thanks.

Regards,

Kudos0

Re: 64 Bit Chrome Support-- Norton Toolbar/Norton Identity Safe

so is the 64 bit patch for google chrome in with the latest patches ????

Kudos0

Re: 64 Bit Chrome Support-- Norton Toolbar/Norton Identity Safe

Hi, T11. The patch will be released in the usual way via Live Update, if previous experiences are anything to go by.

Symantec are still working through issues with Google.

Windows 10 Home X 64 Norton Security Premium Current
Kudos2 Stats

Re: 64 Bit Chrome Support-- Norton Toolbar/Norton Identity Safe

Yes, and we will post an announcement as well.

The patch will be released in conjunction with extension updates for Chrome and they are updates that are dependant on eachother.  The patch will have pre-conditions and won't apply until you get the extension update and that will be throttled over 5 days.   

I apologize for any inconvenience or confusion this will cause, but this one is for the EOL for NPAPI and is not as cut and dry as some of the others.

Both items will hopefully be released by the end of the month.  Thank you for your patience!

RD Leo

Norton Identity Safe Team

Kudos0

Re: 64 Bit Chrome Support-- Norton Toolbar/Norton Identity Safe

yes but how will we get the patch for it when google chrome has it al disabled and you cant even see the tool bar button ??

Kudos0

Re: 64 Bit Chrome Support-- Norton Toolbar/Norton Identity Safe

As it does in IE. The new extensions have been said to be injected into the browser, in previous posts by Symantec staffers.

The patch will take care of that and all you'll need to do presumably, is run the patch update, when it appears.

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: 64 Bit Chrome Support-- Norton Toolbar/Norton Identity Safe

nice thanks for the info :) 

Kudos0

Re: 64 Bit Chrome Support-- Norton Toolbar/Norton Identity Safe

Before I pay for another subscription to Norton 360, I would like to know if the upcoming version called "Norton Security 2015" is going to have 64 bit support for Norton Toolbar/Identity Safe on ALL of these browsers ... Internet Explorer 64 bit, Google Chrome 64 bit and the latest Mozilla Firefox 64 bit (if/when they create it).

Does anyone who works at Symantec know? I read on the internet a rumor that "Norton Security 2015" will be available on September 23rd. Is this the official release date?

Bottom line, I hope 64 bit Norton Toolbar is available or I will probably not subscribe. I just want to know one way or another so I can look for other security software solutions.

Kudos2 Stats

Re: 64 Bit Chrome Support-- Norton Toolbar/Norton Identity Safe

Hi,

Regarding 64 bit support for Toolbar for IE.  We support IE 11 64 bit with EPM enabled.  But, there may be some clarity you need. 

With the initial release of Win8.1 OS, EPM was enabled in IE11 by default, hence we added support with 21.1 release.

EPM- Enhanced Protected Mode is a security feature that was introduced in Windows 8

More details - http://msdn.microsoft.com/en-us/library/ie/dn384053(v=vs.85).aspx

EPM support for Tool Bar was added with NIS/N360 21.1 RELEASE and IDSS 8.6 release and most of the functionalities of Tool Bar worked fine with EPM enabled after 8.6 release.

 

Later Microsoft disabled EPM with a windows update and our product worked without any issues.

They disabled via IE 11 patch updated during Nov time frame - http://support.microsoft.com/kb/2907803

This does not include Win 7.  We do not have that support for 64 bit. 

 

We have support for EPM in 22.0 as well.-- again, Win 8.1

Regarding 64 bit toolbar support for Chrome

This is being worked on now; however, I cannot give a solid ETA at this time.

We have hit several roadblocks, but continue to push forward.  I can tell you it will not be later than the last week of September. Later versions of NIS/N360 could be into October. 

Regarding 64 bit toolbar support for FF

We have just begun work for Day 1 support of FF 33 and they have made several changes that affect us and that we need to address. This is our primary focus right now for FF.  So, I do not have a definitive answer for FF 64 bit, but we are looking at the priorities now for our upcoming releases.  

Regarding the official release date of NS 2015

We typically do not release this information as it is done with announcements.  I am not at liberty to discuss.  

The plan for NS 2015 is to have day 1 support for Chrome 64 bit for those upgrading from the Norton Update Center, but if anything changes I will let you know. 

There are a series of patches being worked on now for Chrome-- it is day for day right now and we will release as soon as we feel the quality is acceptable.   

We have had several hurdles with Chrome policy changes this year that have affected the team's ability to deliver on other enhancements.  We should be past this by the first week of October and can hopefully move on to enhancements that you can better appreciate than things like NPAPI EOL-- this stuff is all under the hood, but nonetheless has to be done.

Thank you for your patience,

RD Leo

Norton Identity Safe Team-- Program Management

Kudos0

Re: 64 Bit Chrome Support-- Norton Toolbar/Norton Identity Safe

"

Regarding 64 bit support for Toolbar for IE.  We support IE 11 64 bit with EPM enabled.  But, there may be some clarity you need. 

 

With the initial release of Win8.1 OS, EPM was enabled in IE11 by default, hence we added support with 21.1 release.

EPM- Enhanced Protected Mode is a security feature that was introduced in Windows 8

More details - http://msdn.microsoft.com/en-us/library/ie/dn384053(v=vs.85).aspx

EPM support for Tool Bar was added with NIS/N360 21.1 RELEASE and IDSS 8.6 release and most of the functionalities of Tool Bar worked fine with EPM enabled after 8.6 release.

 

Later Microsoft disabled EPM with a windows update and our product worked without any issues.

They disabled via IE 11 patch updated during Nov time frame - http://support.microsoft.com/kb/2907803

 

This does not include Win 7.  We do not have that support for 64 bit. 

 

We have support for EPM in 22.0 as well.-- again, Win 8.1"

Hello RDLeo,

I'm somewhat confused.

I was aware of the changes made by MS with the patch disabling EPM.

However, I need a critical, IMHO, info for WIndows 7 x64 users:

If a user enables EPM, thus making IE 11 full 64-bit, does the IPS feature, changed recently in NIS v.21 via patch, so it injects IPS signatures directly into the browser,  covers Browser protection for IE 11 64-bit for Windows 7 x64 or not??

In other words, if IE 11 is running in 64-bit mode, (EPM enabled), is the browser covered by Norton from IPS attacks or is it vulnerable and should immediately switched to hybrid default 32/64 bit mode (EPM disabled)?? (For W7 x64 OS).

Thank you in advance for any additional feedback.

P.S. Quoted from the MS link you provided:

" Note: We recommend that you enable Enhanced Protected Mode if you are using compatible add-ons. This setting can be manually changed by using the Internet Options command in Internet Explorer, and then clicking the Enable Enhanced Protected Modesetting on the Advanced tab."

Regards,

Kudos0

Re: 64 Bit Chrome Support-- Norton Toolbar/Norton Identity Safe

should i have EPM enabled in IE on win 8.1 then or leave it off?? i never new about this setting till today but it is off in my IE should i turn it on?. 

Kudos0

Re: 64 Bit Chrome Support-- Norton Toolbar/Norton Identity Safe

The latest Norton Vulnerability Protection can work with EPM on.

Kudos0

Re: 64 Bit Chrome Support-- Norton Toolbar/Norton Identity Safe

" The latest Norton Vulnerability Protection can work with EPM on."

I would suggest that you take a bit more time to explain because what you state here is at least vague.

1)  Which Norton Product, v.20, v.21, v.22 Beta??

2)  Which OS and platform combination? W7 x86, W7 x64, W8 x86 ,W8 x64, W 8.1 x86, W8.1.x64,W 8.2 x86, W 8.2 x64 or what???

Keep in mind, as u already know, that NVP is a major security component of NIS and the expected behavior is to give clear info about all the combinations I've mentionned above.

Thanks for any clarification....

Kind regards,

Kudos0

Re: 64 Bit Chrome Support-- Norton Toolbar/Norton Identity Safe

has this been done yet i have not updated to chrome 64 yet as i been waiting for this so was wondering if the patch has come out yet to i can go update :) 

Kudos0

Re: 64 Bit Chrome Support-- Norton Toolbar/Norton Identity Safe

Hi Apostolos,

For NVP (Norton Vulnerability Protection – or Browser Protection) supports EPM if the following conditions are met:

  • The browser is 32bit
  • A 64bit browser “tab” process is 32bit

For NVP 64bit support without EPM:

  • Chrome is not supported (in 32 or 64bit)
  • Firefox support is 32bit only
  • By default 64bit Internet Explorer versions launch a 32bit tab process (so they are supported)

For NVP “64bit EPM mode enabled”

  • If the tab process launched by Internet Explorer is 32bit – it will be supported
  • If the tab process launched by Internet Explorer is 64bit – it is NOT supported

You can use the tool “Process Explorer” to verify which path each IE process is launching from.

Thank you!

Kudos0

Re: 64 Bit Chrome Support-- Norton Toolbar/Norton Identity Safe

RDLeo ...

Could you call the Symantec software developers for "Norton Security" and ask them WHEN they expect to have a patch that will make Norton Toolbar/Norton Identity Safe 100% compatible with Google Chrome 64 bit? 

I recently switched back to Google Chrome 32 bit.  I would like to be able to know WHEN I can switch to Google Chrome 64 bit again.  Once I know that a patch is available that makes "Norton Security" 100% compatible with Google Chrome 64 bit I will do this.

Kudos0

Re: 64 Bit Chrome Support-- Norton Toolbar/Norton Identity Safe

  Once I know that a patch is available that makes "Norton Security" 100% compatible with Google Chrome 64 bit I will do this.

Hi,

In another life maybe...

There is also the possibility that they could release a NTB version which will work more or less ok and the next minor NTB version will be broken again, iow, 100% you are asking is way too much.

Same thing with FF.

May I ask what extra features has Chrome 64-bit compared to 32-bit??

Cheers,

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