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Kudos0

Account keeps resetting/timing out

When I am in the middle of using Norton Password Manager on my Samsung Note 9 it randomly logs me out and then asks for my email address and password.

This is frequent and very annoying.

Replies

Kudos0

Re: Account keeps resetting/timing out

How often is often? I have always had the same issue, but usually over a long time. I do not use my password manager that often on my mobile devices, so maybe it is related to the number of times you log into the vault.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Account keeps resetting/timing out

I use this app frequently - every day at least once, sometimes 5 or more times.

It never used to do this. I have been using the app since it started. Why does it reset the email address? Why does it even reset? I have bio login enabled - why not ask for that? Very poor and making me think about whether it is a useable app anymore.

I need an app as I use a different email and different password for every site I register with.

I have over 100 logged entries and use the generate password function, so remembering passwords except for my most frequently used ones is impossible.

Kudos0

Re: Account keeps resetting/timing out

I use this app frequently - every day at least once, sometimes 5 or more times.

Are you saying the app logs you out of your Norton Account 5 times a day? If not, can you try to monitor and take note of when you get logged out of your Norton Account, and then have to enter your email and password again?

What Android version are you using? And what version of Norton Password Manager? 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Account keeps resetting/timing out

I HAVE THE SAME PROBLEM OF HAVING TO LOGIN AT EVERY SAVED LOGIN.

DOES ANYONE HAVE THE FIX???

WIN 10 PRO AND EDGE BROWSER

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