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Kudos0

Adding files to exception list

How do I add an application to program control that does not have an .exe extension? I have noticed some files with different extensions are there but I am unable to add additional files of those extensions.

Labels: Firewall

Replies

Kudos0

Re: Adding files to exception list

Hi Adrian King:

What are you trying to do?  Create a scan exclusion so that Norton allows a file with an unknown / poor trust rating to run on your computer without being detected as a possible threat, or allow an executable file with an unknown / poor trust rating access through your Norton Smart Firewall (i.e., via program control)?

If you want to create an scan exclusion for a file that is being detected by Norton as a possible threat, go to Settings | Antivirus | Scans and Risks | Exclusions / Low Risks and then add the file in both the Items to Exclude from Scans | Configure section (to prevent detection during a "traditional" file scan like a Quick Scan) and Items to Exclude from Auto-Protect, SONAR Detection and Download Intelligence Detection | Configure section (to prevent detection by Norton's real-time protection) as shown in the image below. See the support article Exclude Files and Folders from Norton Auto-Protect, SONAR, and Download Intelligence Scans.

As a general rule, you should not be creating scan exceptions for files that are not trusted by Norton.  If you believe that Norton is incorrectly detecting a safe file as suspicious / malicious (i.e., a false positive detection) you can submit the file to Symantec for further evaluation as instructed at How To Report False Positives.  You can also upload suspicious files for a second-opinion scan at VirusTotal.com where it will be scanned by ~ 70 different antivirus scan engines (e.g., Bitdefender, Kaspersky, McAfee, Symantec/Norton, etc.).  A VirusTotal rating of 1/70, for example, would mean that only 1 of 70 AV scan engines flagged your file as suspicious / malicious.

The rules listed at Settings | Firewall | Program Control manage how executable programs are allowed access through the Norton Smart Firewall.  As long as you have the Smart Firewall set for automatic control (Settings | Firewall | Advanced Program Control | Automatic Program Control | ON) the Smart Firewall will automatically create a program rule the first time the file tries to access your firewall and either allow it through the firewall (if it is trusted) or block it (if it is not trusted).  See the support articles Customize Program Rules and Add a Program to Program Control for further information.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.8.0 * NS v22.14.0.54 * Malwarebytes v3.5.1

Kudos0

Re: Adding files to exception list

Hi Adrian King:

...and post back and let us know if you are having issues running a specific program (e.g., a Steam game) or if Norton is removing files with a specific extension.  Users in cjh6652's thread Issues with files being quarantined/deleted without permission are reporting that Norton is suddenly removing files associated with a text editor called NoteXpad (including both executable .exe and static .txt files) and Symantec is currently investigating, but I'm not sure if NoteXpad is the only program affected by this issue.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.8.0 * NS v22.14.0.54 * Malwarebytes v3.5.1

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