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Kudos0

Adware attaching to laptop

My Norton product is not catching adware, which is wrecking havoc with my home laptop. How do I set the product to block all malware?

Replies

Kudos0

Re: Adware attaching to laptop

Hello Lady Silver Fox

Welcome to the Norton Community

Could you please tell us your Norton product and version number?. Click on Help/Support>About. Have you run a full scan with your Norton product? Did you properly remove any prior security product from your laptop?

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Adware attaching to laptop

Thank you for your response. I have Norton 360 Premier, version 214.6.0.32

Yes, I have run several scans on several days. Old virus protection previously uninstalled.

I located the most recent adware and manually uninstalled it.

Kudos0

Re: Adware attaching to laptop

Hello

I would still stop over at one of the free removal sites and ask them if your computer is now clean. Sometimes they can hide on you. We recommend the free malware removal sites and tell users not to try and remove malware on their own if their Norton product doesn't catch it. Here is the list so you can still get it checked out.




(Thanks to Delph for providing the list of sites)

Please see this link for an up to date description of these sites plus the addition of a newly listed site formed by one of our successful malware remover users. The new site is listed first in this link.

https://community.norton.com/en/forums/malware-removal-forum-recommendations

Please come back and let us know how you made out. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Adware attaching to laptop

I'm attempting to sign up and use the first site suggested. I cannot get the site to acknowledge my login. Is there a secret to this?

Kudos0

Re: Adware attaching to laptop

Hello

Please try one of the other sites then. You should be able to sign up ok at any of the others.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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