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Kudos1 Stats

After Reinstall Can I reconnect to an existing Backup set

I had to reinstall Norton due to an aborted spectacular fail of Windows 10 1903. I used the Norton uninstall and reinstall tool. Everything is OK but backup says no backup exists create a default. Is there not a way of reconnected to the existing clod Backup set?

Thanks

Steve

Replies

Kudos0

Re: After Reinstall Can I reconnect to an existing Backup set

Try going into the Backup feature of your Norton product. Then click on Restore. Try to start a restore and see if you are asked for the Norton Account information for your backup.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: After Reinstall Can I reconnect to an existing Backup set

Sadly I tried all that, after many attempts and lengthy phone calls I gave up and started again deleting the existing backup. So warning do not rely on Norton Backup if you r computer re-install Norton. The product is not fit for purpose. 

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