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Kudos0

After restart my computer I reinstall and accidentally delete my Vault

Hello I just make a refresh install of my computer and when I login to my vault it delete all the data I cannot recover my vault ?
I need my data, that is a real problem that after a fresh install Norton Identity safe Override the Cloud data...is possible to recover my data ?

Replies

Kudos0

Re: After restart my computer I reinstall and accidentally delete my Vault

Did you just reinstall your Norton product of did you do a Windows refresh?

Look in your Documents folder for a folder called Norton Identity Safe Backups. If it is there, there should be a folder in there with your email address. In there should be vault backups you can use to restore your vault.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: After restart my computer I reinstall and accidentally delete my Vault

No I was using a fresh windows install so there's no backup 

Kudos0

Re: After restart my computer I reinstall and accidentally delete my Vault

Unfortunately, if you did not backup your data before you reinstalled Windows, there is nothing we can do to help.

Do you have any other computers that were accessing the same vault? If so, you might find the backup files on that computer.

Things happen. Export/Backup your Norton Password Manager data.

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