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Kudos0

ALL IDENTITY SAFE DATA HAS DISSAPPEARED !!!

IM RUNNING norton 360 premier edition on win7 64 bit i have latest version of norton 360 with all known updates all my logins cards notes everything in the identtity safe has disappeared within the past hour i didnt install any new software lately or change any norton settings i have had no error notices that i can find SO FAR!

does anybody have the same problem or any useful information??

i need that data back asap locked out of the majority of my accounts cant reset passwords to regain access to my accounts since the security questions were saved as notes in the id safe

please help asap scared of rebooting right now

Replies

Kudos0

Re: ALL IDENTITY SAFE DATA HAS DISSAPPEARED !!!

IM RUNNING norton 360 premier edition on win7 64 bit i have latest version of norton 360 with all known updates all my logins cards notes everything in the identtity safe has disappeared within the past hour i didnt install any new software lately or change any norton settings i have had no error notices that i can find SO FAR!

does anybody have the same problem or any useful information??

i need that data back asap locked out of the majority of my accounts cant reset passwords to regain access to my accounts since the security questions were saved as notes in the id safe

please help asap scared of rebooting right now

Kudos0

Re: ALL IDENTITY SAFE DATA HAS DISSAPPEARED !!!

UPDATE in 360 history i now have a log of searchprotocallhost trying to open a file in the identity safe folder i cant see the full path to that file unfortunatly

Kudos0

Re: ALL IDENTITY SAFE DATA HAS DISSAPPEARED !!!

UPDATE I FINALLY got the full path to the previously mentioned file

Category: Norton Product Tamper Protection
Date & Time,Risk,Activity,Status,Recommended Action,Date,Actor,Actor PID,Target,Target PID,Action,Reaction,Terminal Session
23/10/2012 01:52:21,Medium,Unauthorized access blocked (Open File),Blocked,No Action Required,23/10/2012 01:52:21,C:\WINDOWS\SYSTEM32\SEARCHPROTOCOLHOST.EXE,3616,"C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.1.2\IdentitySafeDataStore\S-1-5-21-152880504-2141508478-689792761-1001\{c008433f-6b0a-4c3e-982d-5466ed12eab8}.dat",0,Open File,Unauthorized access blocked,2

I STIL NEED HELP

Kudos0

Re: ALL IDENTITY SAFE DATA HAS DISSAPPEARED !!!

Hi,

1) Can you please logout of Online Vault and Norton Account and later login back to both and check whether Identity Safe Data is restored.

Just few queries to understand the problem:-

 

Can you please reply for the same.

1) Did you upgrade from old Norton 360 product to Norton 360 20.1.1.2 OR you installed Norton 360 in a fresh machine????

2) If you had upgraded to Norton 360 20.1.1.2, then can you please tell me whether your Norton Account and Online Vault was created in 20.2 product or in Old product????

3) What is the SECURITY SETTING that you have in "Password & Security" UI. (Go to "Settings" -> "Manage Identity Protection"

     -> Click "Configure" link pertaining to "Password & Security" and tell us which Security option button is selected for you.

4) When Idenetity Safe data was lost did your machine had network/internet connection available????

Kudos0

Re: ALL IDENTITY SAFE DATA HAS DISSAPPEARED !!!

okay answers to your questions

1 upgraded months ago to this years 360 from last years 360 .

2 not sure all i know is this online vault was created roughly 3 months back i have had same norton account for 2 years aprox

3 i dont think i have the same menu that your refering to my settings names dont match yours but i can say that the option i have selected under password security is ,ask for my password at the beginning of each login session ,  and also ticked ask for my password after sleep or hibernation.

4 yes it definetly had working connection thats the first thing i checked

ANY HELP IS APPRECIATED

Kudos0

Re: ALL IDENTITY SAFE DATA HAS DISSAPPEARED !!!

i logged out of my norton account and id safe rebooted logged back in to both my logins are back now but im still missing my notes and identtity cards

id cards i can rebuild thats not a big problem but my notes i have no backup of which leaves me locked out of so many things

im very disappointed i thought symantecs software was alot more reliable than this .

Kudos0

Re: ALL IDENTITY SAFE DATA HAS DISSAPPEARED !!!

Hi,

Thanks for the information.

We are tracking this issue.

Kudos0

Re: ALL IDENTITY SAFE DATA HAS DISSAPPEARED !!!

thankyou thats good to know good luck

Kudos0

Re: ALL IDENTITY SAFE DATA HAS DISSAPPEARED !!!

Something similar happened to me when I updated/upgraded to Norton Internet Security 2013. It seems Identity Safe moved from locally stored to stored online. When I was updating, and tried to access Identity Safe, thinking my local data was going to be copied to the online storage, the system asked me for a new, stronger password. I entered the stronger password and when Identity Safe opened, there were no passwords. I lost all of the usernames and passwords I had stored.

After a short time using the new Identity Safe, I began having more problems where every time I would try to sign into Identity Safe, my browser froze. It does not matter which browser I use; Internet Explorer 9 or 8, Google Chrome, and I've seen reported in these forums that the same happened to someone else using FireFox, but every time, in every instance, where the user attempts to sign into Identity Safe of either Nortion Internet Security or Norton 360 2013, the browser freezes.

The only way to clear this problem is to use Task Manager to end the task; shut down the browser, restart the computer, and NOT sign into Identity Safe.

The problem I am now experiencing has been escalated and a case manager was supposed to call me back within 24 hours, but that didn't happen. I am on the telephone now and have been bounced from one person in Live Support (the number I had been giving by online support) to a different area where case management and research are supposed to reside, and even having a case number and reference to previous support contact (documentation) I was put on hold. After 10 minutes of waiting was told that the case had already been escalated and there was nothing more that this particular individual could do, or anyone that she could refer me to for a solution. All she could do was escalate the case again with or to her supervisor.

Let's hope that if this problem receives enough pings, a solution is forthcoming.

Dapau

Kudos0

Re: ALL IDENTITY SAFE DATA HAS DISSAPPEARED !!!

i posted in nis forum but thought i should post here also.  i have two xpsp3,ie8,nis2012(emachine and hp).  yesterday i used my hp machine, everything working fine. come back 6 hours later, my local vault and logins are gone. when i click on id safe, a online vault  opens.  what the hell has happened here? where did my local vault go?  everything on emachine working as it should. i'm the only user.   this really upsets me.  nis2011 worked great.  norton has gotton so sensitive, the slightest thing causes a uninstall/reinstall.  any ideas what has happened and how do i fix this.  thanks

Kudos0

Re: ALL IDENTITY SAFE DATA HAS DISSAPPEARED !!!

yep as alot of others have posted i to have the browser cashes its just easier turning id safe off at least temporarily then restart your browser im using firefoxs password manager until norton id safe works again

ps firefox does encrypt your passwords if you set a master password

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