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Kudos0

All my folders are empty in ID VAULT

Have not opened the ID vault for ages

Lastnight I opened it OK but all my folders are empty!

I think this happened before years ago but I cant remember how it was solved

do I have to upload it again from backup

 somewhere

?

Labels: Logins

Replies

Kudos0

Re: All my folders are empty in ID VAULT

Hello john, were you using a local vault the last time you use IDS? What product do you have installed and its version? You can import a local backup from the last automatic backup. Norton only uses the cloud vault in the latest versions.

https://support.norton.com/sp/en/us/home/current/solutions/v94725076_identity_safe_standalone_1_en_us

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: All my folders are empty in ID VAULT

Unfortunately I dont even understnad the questions you pose!

What is a local vault?How do I know what version the product is?

In any case I will go on to the link and keep my fingers crossed

I was getting some online help from customer support but lost the online co=

ntact follwing oneof their suggested solution,

John

Kudos0

Re: All my folders are empty in ID VAULT

Hello

Customer Support

www.norton.com/contactcs 

Have a Nice Day and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.

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