• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

ALL my Identity Safe logins and websites have been erased EXCEPT Facebook! WHY???????

I am NOT great with computers, and I can never remember the various Logins I have to create for the many forums I use - which is why I've used identity safe to remember them for me for over 4 computers and many years. 

Now I've been offline for a few days, then I log in to visit my sites and they have all vanished. ( only my two Facebook pages are still listed.  I can't find ANY record of any of the other logins ( some 30+ at least) anywhere in Norton 360 - and as usual, 'help' is NOT very helpful. (why can't these computer guys speak plain ENGLISH???

I don't remember all the addresses I've lost, much less the nuances of forum names and passwords - which require numbers, which I capitalized, etc. 

I thought Norton was designed to PROTECT me from this headache, not CAUSE one!

Can someone tell me what the H*** went wrong and how to fix it and get my logins back?

Replies

Kudos0

Re: ALL my Identity Safe logins and websites have been erased EXCEPT Facebook! WHY???????

I am NOT great with computers, and I can never remember the various Logins I have to create for the many forums I use - which is why I've used identity safe to remember them for me for over 4 computers and many years. 

Now I've been offline for a few days, then I log in to visit my sites and they have all vanished. ( only my two Facebook pages are still listed.  I can't find ANY record of any of the other logins ( some 30+ at least) anywhere in Norton 360 - and as usual, 'help' is NOT very helpful. (why can't these computer guys speak plain ENGLISH???

I don't remember all the addresses I've lost, much less the nuances of forum names and passwords - which require numbers, which I capitalized, etc. 

I thought Norton was designed to PROTECT me from this headache, not CAUSE one!

Can someone tell me what the H*** went wrong and how to fix it and get my logins back?

Kudos0

Re: ALL my Identity Safe logins and websites have been erased EXCEPT Facebook! WHY???????

Hi ScouterMom,

That sounds very strange.  If Norton had lost the data store, your Facebook logins would be missing too - so its hard to figure out what might be going on.  Are you logging in using the same Windows user account that you used when you saved the Identity Safe data?  How many separate folders did you set up in Identity Safe?  Have you opened Identity Safe to "Edit Logins" and looked for the missing entries, or have you only tried and failed to log into the sites?

This thread is closed from further comment. Please visit the forum to start a new thread.