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Kudos13 Stats

Allow disabling of Browsing at Risk nag

If the user does not install the browser extension to their default browser, Norton Security 2019 on Windows shows a red X in its tray icon, and displays a "Browsing at Risk" notice on the main Norton screen. There is no way to disable this warning. If you install the browser extension but then disable it within the browser, the warning and red X return.

Whether this is a sincere effort to protect users or (as I suspect) an effort to promote Norton products by the marketing department, Norton should have a way to disable this warning. It is actually a dangerous feature of the product: it may mask real dangers that the user is exposed to, such as inadvertently disabling antivirus protection or firewall, because the tray icon will show the same 'red X' warning in these cases of real risk.

Replies

Kudos3 Stats

Re: Allow disabling of Browsing at Risk nag

I actually contacted support via chat to have this disabled, and the support person (while overly polite to the point of exasperation), was ultimately clueless and unhelpful. The final suggestion was to "reset the default browser and reboot." This did not resolve the issue, of course.

Are you listening Symantec? Love the product in all other respects - but this has to stop.

One notification that can be acknowledged and cleared? Helpful.

Continual notifications that can't be disabled? Annoying - and, as bb1769 mentioned, potentially dangerous.

Kudos4 Stats

Re: Allow disabling of Browsing at Risk nag

One more comment on this, since I didn't see it mentioned.  You used to be able to click on 'Why fix this?" and a window would appear.  In the window, you could click on Options, and a dropdown box would appear with one option for "Ignore Risk".  After clicking on "Ignore risk", the red X would go away   Opting to ignore the risk no longer works.  This appears to be the bug that has just been introduced in the latest update.  

And I agree wholeheartedly, I do not want to ignore a warning that my Internet Security is not working.  There may be a legitimate problem that I am ignoring.  And for my own reasons, I do NOT want my websites monitored by Norton, therefore I will not enable this.  So let's hope that ignoring the warning in my task bar isn't due to other problems before this is fixed.  

Kudos1 Stats

Re: Allow disabling of Browsing at Risk nag

Interesting development.  On my desktop, the Norton icon is green, the signal that all is okay.  If I open Norton, the option for Internet Security is grayed, status is "Not Set Up" with a button for "Set Up Now".  

On my laptop, however, the problem persists. 

I have gone into administrative settings and cannot find anything there.  I have gone into 'About' and verified that the versions in both are identical.  But it makes me think that it is a local setting that I cannot find?  

Kudos4 Stats

Re: Allow disabling of Browsing at Risk nag

I have the same problem and complaint.  The following is from both a survey and the text of the actual chat with the advisor.Below is a redacted version of the chat that simply redacts my name..

10:04 AM Connecting...

10:04 AM Application running as Windows system service

10:04 AM Connected. A support representative will be with you shortly.

10:05 AM Support session established with Support.

10:06 AM Support: Please accept the prompt.

10:06 AM You have granted full permission to Support. To revoke, click the red X on the toolbar or press Pause/Break on the keyboard.

10:06 AM Remote Control started by Support.

10:07 AM Support: We have a dedicated team who can help you with this concern, and I am transferring the session to that team right away.

10:09 AM Transferring session to another technician...

10:09 AM Support session established with Support.

10:09 AM Remote Control by Agent stopped.

10:09 AM Remote Control started by Agent.

10:10 AM Support: Hello (Me). My name is Support. I will be helping you today..

10:10 AM (Me): Thank you

10:10 AM Support: Please give me a minute to go through the case details.

10:11 AM (Me): OK.  But we do not want to enable Internet Security.

10:12 AM Support: May I know the reason for that..

10:13 AM (Me): Because we don't want it.  On my main computer I can opt out of it every week, which is a hassle, but that doesn't work on this computer.

10:14 AM Support: Yes. You are unable to opt out because Internet security is also considered as an important of the system's security.

10:14 AM Support: Even if you leave it disabled, you will have the prompt to enable them..

10:15 AM Support: The browsing at risk message that you saw earlier, was intended to grab your attention and prompt you to setup your internet security.

10:15 AM Support: Your Norton protection is not complete without it.

10:15 AM (Me): Am I able to close the program long enough to bring it back up again?

10:15 AM (Me): And leave you connected?

10:16 AM Support: It will come back again when it realizes that the default browser does not have the protections enabled.

10:17 AM Support: You dont have to have all the extensions installed. Just one of them would do

10:17 AM Support: Yes I see that..

10:17 AM (Me): If I do that on my main computer I can clear the red x in the system tray.

10:18 AM Support: Yes. The browsing at risk message was targetted to a few computers and not our entire customer base.

10:18 AM Support: We will be able to get rid of the error but just having one extension enabled..

10:19 AM (Me): I do not want false problem icon on the screen and I do not want to use Safe Web, so if we cannot resolve this I will find a new security product.  Perhaps Windows Defender.

10:19 AM Support: It is not a false message (Me). It is genuinely a vulnerability if you do not have the extensions installed.

10:19 AM (Me): I'll have to look.

10:20 AM (Me): But I am not going to enable Safe Web.

10:20 AM Support: I understand that (Me), but like I said, your internet security is also essential considering your protection..

10:21 AM Support: I request you to reconsider it..

10:21 AM (Me): Thank you for your time since you apparently can't or won't fix this.  I will move to another product.  Have a nice evening.

10:22 AM Support: I am not denying anything here..

10:22 AM Support: Just trying to explain that it is a part of the the protection.

10:23 AM ()Me): Then fix it without enabling Safe Web.  I just want the red x gone unless I need to do a routine action, download a live update, etc.

10:23 AM (Me): That is a false red x because nothing is wrong except that I refuse to add Safe Web.

10:24 AM (Me): Or Internet Security as you might call it.

10:24 AM Support: I can confirm that it is not a false alert (Me). When you are on the internet, you do not know how safe the websites are. Hence, it is essential to have protection to prevent any intrusions or downloads from malicious sites.

10:24 AM (Me): Thank you an goodbye

I trust them to secure my devices, but not allow me to choose not to activate a module within the program.  If Norton is taking a my way or the highway approach to how I opt to configure my system I choose the highway.

Kudos2 Stats

Re: Allow disabling of Browsing at Risk nag

Sorry, my post is not a solution for the problem, but it solves my problem.

I have been reading several threads about this problem and tried a few of the 'not too complex' solutions. Nothing helped.
For me it will be solved automatically in 267 days when subscription is over, but maybe I will solve this manually when I am in the right mood. Sadly to say, Norton goodbye.

Kudos0

Re: Allow disabling of Browsing at Risk nag

The behavior that ubedawg mentions above is the same I'm experiencing, yet on a single machine. The application interface under the "Internet Security" tab shows "Browsing at Risk" (in red) when the default browser (Chrome, in my case) is selected, but if I change the browser to another installed browser (Firefox, Edge or IE) by using the Browser drop down list, the red nag goes away, the page turns gray, and the application interface declares that Internet Security is "Not Set Up." This leads me to believe (as ubedawg mentions) that if I could somehow "un-set-up" the Internet Security feature in the application or in my default browser, that I would stop getting the "red x" nag. Perhaps there's a config or registry setting that has been flagged that indicates to Norton my default browser has been "set up" for Internet Security protection, and the setting persists even after removing the extensions from the actual browser itself.

So Symantec, how do we "un-set-up" this annoying feature? As janax mentioned, the solution will be automatically fixed in about 65 days when my subscription expires and I select another vendor's product.

Kudos0

Re: Allow disabling of Browsing at Risk nag

I have downloaded Kaspersky Security Cloud and am trying that out for 31 days despite having 220 days of Norton left.

Despite being leery of Kaspersky, I did a lot of research and it seems safe at the user, non-governmental, level.  So I am testing it to see if I want to deploy it to my couple of other computers.  So far, so good.

I fail to understand why Norton is seemingly attempting me to use their product in my browsers when, gasp, maybe I have other browser security tools and Norton does this in a way that drives people away.  Despite what the tech advisor at the special desk said, a red "x" in my scenario is a false flag that can cover up a more serious problem if the red "x" is ignored due to Norton's stupidity.

Kudos1 Stats

Re: Allow disabling of Browsing at Risk nag

Like Darth Vida figured out I just installed Safe Web etc on Chrome browser to eliminate red X problem. Edge browser stays my default and shows up as not set up in Norton. I use multiple browsers for past testing purposes. The red X will randomly resurface but restarts normally eliminate it. As multiple posters have stated its very annoying and the past fix of ignore risk has been grayed out. I haven't upgraded to the free Norton 360 upgrade because this red X  problem has me looking at other Internet security suites. Norton 360 is just to new to jeopardize my current security set-up. I also don't want Life-Lock. Has anybody looked at McAfee products lately?

Kudos2 Stats

Re: Allow disabling of Browsing at Risk nag

Someone at Norton moved this, my post, from the Product Suggestions to this forum on toolbar etc. I did not request or agree to this move, and was given no notice other than the auto-generated emails as the author of the post. I had specifically intended this post as a product suggestion because the behavior of the product appears to be by design: if you don't install the Norton plugin to your default browser, the Norton icon will display the 'red x' warning and the product page says your security is at risk. Putting this post in the toolbar forum is attempt, I suspect, to bury and ignore it as a product suggestion. Very disappointing and discouraging about the future of Norton products.

Kudos0

Re: Allow disabling of Browsing at Risk nag

FWIW, I have been using Kaspersky Security Cloud on a 30-day trial and so far I am happy and plan to go to it instead of dealing with the Norton red "x" as a feature and working as intended. 

Not for me.

Kudos0

Re: Allow disabling of Browsing at Risk nag

I've been using Norton for at least a decade. I have 300 days of subscription left but will look at alternatives immediately after this post. As other users have pointed out the red X ultimately leads to ignoring it, which can lead to more serious security issues. I do not need a browser add-on nor do I wish to have but yet another company monitoring my browsing habits. A disappointment Norton chose this strong arm approach.

Kudos0

Re: Allow disabling of Browsing at Risk nag

As far as I understand the red x is intended by product design. I am sure that I am more at risk when I don't install their browser extensions, but I don't want more monitoring of my internet behavior. (Google probably knows everything about me) My problem is that I always see a red x, and a red x is for me almost like a red flag in bull-fighting (I'm not English, so I hope you understand what I mean). It's very annoying and if I had know that before renewal of my license I probably would have made a different choice.

As it is by design, I don't have to expect they will change this for me. I just have to decide if I can live with the red x.

Kudos0

Re: Allow disabling of Browsing at Risk nag

I'm still leery of Kaspersky and that was even before the warnings about the product. My latest suspicion is of the Adguard product,

The people I dealt with at Norton seemed totally aware of the problem and stated they had hundreds of calls from people  looking for a fix for the Red X problem. Norton support asked me if I wanted to install it to begin with since so many people didn't want it.  The problem with all this out of country (US) support is often problems like this problems don't get reported back to the developers for sometimes a year. Safe Web seems redundant to me in that the Edge, Firefox, Opera, Chrome browsers are catching it in the first place. I had considered Norton's work-a-round before implementation and felt it would only work intermittently,

Kudos0

Re: Allow disabling of Browsing at Risk nag

Achilles, I too was leery.  But the research that I did from various places rated it highly, all of them acknowledging that Kaspersky is from Russia but all said that there was no known evidence of it being unsafe on a non-governmental basis. I plan on buying this for my three computers once my trial is ending because so far I have had no issues and it really was not difficult to learn.

Good luck with whatever you choose to do.

Kudos0

Re: Allow disabling of Browsing at Risk nag

I agree with all these post's. I'm paying for this so give me my damn ignore option back to get rid of the damn red 'X'. Ya it's a small thing but damn it is annoying. I get it, my browsing is at risk just put the ignore option back and all will be good.

Kudos0

Re: Allow disabling of Browsing at Risk nag

I was so annoyed that I removed Norton completely. Not surprisingly my red X was suddenly gone ;-)

But after some days I realized I still had more than 200 days to go, so I gave Norton a second chance. I reinstalled Norton Security and surprisingly, my red X is still gone :-)) and I have a green check mark.

I enjoy Norton again while it lasts

Kudos0

Re: Allow disabling of Browsing at Risk nag

Sent personal message but, so this fixed the ignore option by reinstalling? Appreciate bud.

Kudos0

Re: Allow disabling of Browsing at Risk nag

Ya me too, my first year was 2001 with them. That X is annoying I'm hating it also. I have my reasons for not using there extensions, so my choice shouldn't be a penalty since I'm paying for it, if it was a tria deal sure but not a paying customer. Already tee'd off at Micro for taking my options away I don't need Norton doing it. 

Kudos0

Re: Allow disabling of Browsing at Risk nag

Interestingly with some update in the past few days the ability to Ignore Risk vanished completely (it was grayed out) and my green light is back on. Could be a temporary thing. I hope they fixed this major Red X annoyance.  

Kudos0

Re: Allow disabling of Browsing at Risk nag

Conclusion: few use a protective extension. NortonLifeLock (not Symantec already, Symantec bought), reduce detection aggressiveness (the most important; blocking when a known threat is present on this web page, and not on the entire site, this site mark as yellow/attention) and make local exceptions (https://community.norton.com/en/forums/add-url-exclusion-norton-safe-web)!

Kudos0

Re: Allow disabling of Browsing at Risk nag

Spent 2+ hours with support today before finally getting a supervisor to admit that the red X is "permanent" unless I install Norton's browser extension and allow my traffic and data to be routed through their third-party partners. It was disclosed this was a conscious product decision, not a bug or error. I have used Norton products exclusively for 25+ for AV and firewall, but no more. I will start reviewing replacement options, and forsake the remaining days on my subscription. This false-positive situation, with no way to turn off, undermines the integrity of the product.

Kudos0

Re: Allow disabling of Browsing at Risk nag

Newbie 1 summed it up perfectly. The false positive or RedX  problem undermines the integrity of the Norton products. Advanced users should have the option of using or not since its already so redundant with the new browsers and search engines.

Kudos0

Re: Allow disabling of Browsing at Risk nag

Same issue here.  Pressing "Why Fix This?" ->Options->Ignore Risk would make the nag go away for about a week.  No more.  Nag is now permanent.

While I'm not holding my breath, support through Norton's Twitter did offer a ray of hope:

"Yes! We have already reported this to our product team, and they are working on it."

Maybe, just maybe, they'll listen. I also reached out via email and chat. Flood them with reports.   They already had the option to bypass, why take it away?  Makes no sense.

Accepted Solution
Kudos0

Re: Allow disabling of Browsing at Risk nag

Hey they finally fixed the RED X nag with an update I got today. Thanks very much Norton or whoever is responsible it's appreciated.

Kudos0

Re: Allow disabling of Browsing at Risk nag

Kudos0

Re: Allow disabling of Browsing at Risk nag

I'm running Version 22.19.8.65 and see no indication Version 22.19.9.63 is available to myself for fixing this problem via Live update or new version check.

Kudos0

Re: Allow disabling of Browsing at Risk nag

Kudos0

Re: Allow disabling of Browsing at Risk nag

I also had a delay in getting the update 22.19.8.65. I finally was able to get it to install after rebooting and then running the Live Update. Then I was able to do the "Don't remind me again" option (which wasn't that easy to find).

Kudos0

Re: Allow disabling of Browsing at Risk nag

bb1769:

I also had a delay in getting the update 22.19.8.65. I finally was able to get it to install after rebooting and then running the Live Update. Then I was able to do the "Don't remind me again" option (which wasn't that easy to find).

and are you now  22.19.9.63 ?

Kudos0

Re: Allow disabling of Browsing at Risk nag

Right, I meant I got the update to 22.19.9.63.