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Kudos0

Another Backup operation is running.

I have the new Norton Security Premium on Windows 10. I tried to run the backup operation after naming a new backup file to the cloud.  It took hours before it said it could not proceed. I shut down the computer and started it up again after many hours and went to the backup to find a "warning"  that "another backup operation is running. Please try again later." Windows defender is not running.  I have no other security program on the computer. How can I locate and stop this backup operation and get the Norton backup operation to work?

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Kudos0

Re: Another Backup operation is running.

Hi rojoto.

Welcome to the Norton Community Forums.

Sorry about the slow response.  Hopefully your problem is now resolved.

What I suspect was happening was that the backup was still trying to run to the cloud (this can be slow) and if it was your first backup then it was probably large.  I would recommend ensuring that you have a good WiFi connection and leaving your computer running overnight.  If that does not work then maybe contacting the free Norton Chat link would help as the Norton staff you would be in-touch with may be able to tell if the Server is getting a backup or not.

Do let us know how you are getting on.

All the best.

Mike

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