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Kudos0

Another problem with the new Identity Safe

In the old identity safe you used to be able to tell it to not automatically log you into a website, you had to do that manually.  Either that option doesn't exist in the new vault or its hidden someplace that I can't find it.  I can turn the vault off and keep it from logging me into a website but I can't find a way to just tell it not to automatically log me into a specific website.

Replies

Kudos0

Re: Another problem with the new Identity Safe


Msradell wrote:

In the old identity safe you used to be able to tell it to not automatically log you into a website, you had to do that manually.  Either that option doesn't exist in the new vault or its hidden someplace that I can't find it.  I can turn the vault off and keep it from logging me into a website but I can't find a way to just tell it not to automatically log me into a specific website.


Hi,
When you get to the site, with the vault open, click on the vault icon and then on the arrow next to the word options. That should display a dropdown with one of the selections being 'ignore this site'

Keep us posted

Dick Win 10x64 current current NSBU
Kudos0

Re: Another problem with the new Identity Safe

I don't really want to ignore the site, I want to turn off auto fill and have it give me the bar across the top asking me if I wanted to log me in (giving me the various options if available) like it used to do.  If I tell to ignore the site, is there any way I can use it to manually log me in like I used to do?

Kudos0

Re: Another problem with the new Identity Safe


Msradell wrote:

I don't really want to ignore the site, I want to turn off auto fill and have it give me the bar across the top asking me if I wanted to log me in (giving me the various options if available) like it used to do.  If I tell to ignore the site, is there any way I can use it to manually log me in like I used to do?


Hi,
Have it ignore the site long enough for you to enter the correct data then have it save that data or leave it on ignore and manually log in each time. I haven't tried to do multiple logins for a single site.

Keep us posted

Dick Win 10x64 current current NSBU
Kudos1 Stats

Re: Another problem with the new Identity Safe


Msradell wrote:

In the old identity safe you used to be able to tell it to not automatically log you into a website, you had to do that manually.  Either that option doesn't exist in the new vault or its hidden someplace that I can't find it.  I can turn the vault off and keep it from logging me into a website but I can't find a way to just tell it not to automatically log me into a specific website.


The option is still there -

A quick question, though; Did you upgrade to the new version or perform a new install?  I only ask because if you upgraded and the site login (in question) was working correctly with the previous version, then the upgrade should have maintained the old site settings and still be working as it did before ...

Anyway - As for your question -

If you open the main IS applet ...

Scroll through the list to locate the Login in question ...

Click on the login to view its details, then click the "Edit" button ...

Un-check the "Auto-fill" and "Auto-Submit" options ...

And lastly, click the "Save" button ...

It should achieve your desired goal - But please do post back to let us know whether or not doing these steps fixes your issue...

Kind Regards,

John

Kudos0

Re: Another problem with the new Identity Safe

Thanks AV, they sure hid it compared to how easy it was to find before.  Of course nothing about the new one seems as easy as it did on the old one, everything takes more clicks.

Kudos0

Re: Another problem with the new Identity Safe


Msradell wrote:

Thanks AV, they sure hid it compared to how easy it was to find before.  Of course nothing about the new one seems as easy as it did on the old one, everything takes more clicks.


Glad I could help - and I certainly agree with your observation.  Judging by the plethora of postings, I think it safe to say that there aren't many who are overly jubilant with these "grand improvements" ... 

Kind Regards,

John

Kudos0

Re: Another problem with the new Identity Safe

Okay, now that I found were to do it it won't work!  I wanted to change a login so it did not auto fill which according to the information provided should be very easy.  I selected a login and edit in an editing screen opened up, so far so good.  I uncheck the auto fill box and then click save.  When I clicked save a pop-up window opened telling me that they login by that name already existed, choose another name!!!  I can't choose another name or the login will not work, I only want to edit the existing one!  This version of the identity safe is certainly not ready for prime time!!!

Kudos1 Stats

Re: Another problem with the new Identity Safe

Very interesting observation Msradell and I have been able to replicate the situation....plus figured out why it is doing what it is doing - although it took a few test cycles.  I'll try ot explain it.  

Here is a partial of my Log-ins.  Please notice the identical accounts.goggle.com and also the aa.com entires that are different in that one is Login and the other Logout.

If I select one of the Google entries to edit I see this.

Once I select edit it changes to this.   Notice the flashing cursor (arrowed).

I have now removed the Auto-fill option (which also removes the Auto Submit - but it can be rechecked if desired). I then select save and get the Warning about the name already exsisting.

The name already exsists because once selected for editing both entires, although different URL's, they both display the same identical name.

On the othe side of the coin, although aa.com is the same URL - one is labelled as Log in and the other log out in my list of Log-ins - so they are seen as different.

The bottrom line to prvent this from happening is to make sure the "name"  on your list of logp-ns will appear as diffeent from all other names when the Edit button is selected.  That name can also be edited on the Edit Login screen.

Hope that clearly explains it.  Once again - quite a learning curve with this "new improved ID Safe"!

Kudos0

Re: Another problem with the new Identity Safe

I've now confirmed this as well, Yank... and I wonder if it is an intentional change by Symantec?

Interestingly, this issue did not affect me since I've always made each descriptor for "multi-login" situations to the same website unique from each other (i.e. logon to a webmail site: xxx.com - Personal; xxx.com - Company, etc.) - so, in my case, this was an untraveled road. 

Kind Regards,

John

Kudos0

Re: Another problem with the new Identity Safe

I also do some follow-up testing and found that it's only a problem when you have multiple logins for the same website like you guys discovered.  Unfortunately, I can't really change the names of any of the logins on several the sites because they are medical insurance websites and I have to logins because one is for me and one is for my wife.  I certainly hope it is not intentional and only an oversight that they will soon correct!

I'm sure many users will start experiencing this problem when they want to make changes was converted to the new version .

Kudos0

Re: Another problem with the new Identity Safe


yank wrote:

Hope that clearly explains it.  Once again - quite a learning curve with this "new improved ID Safe"!



As noted in the post I just made above this is causing me and I'm sure will be causing many others significant problems when they have multiple logins for the same website because of having more than one account on that websitef!  Sometimes it's not possible to avoid having multiple accounts so we need to be able to edit any of them individually.  Because of this is not an improved ID safety feature but rather a real problem that learning can't overcome!  Hopefully a Norton employee will see this and get some action started. 

Accepted Solution
Kudos1 Stats

Re: Another problem with the new Identity Safe

To clarify...

It's the name field, not the website address field, that may be changed (edited) to anything you'd like without negatively affecting the efficacy of the login.  This is because it's the address field that the login manager matches to the site to invoke the fill function when the site is visited, and it's the name field that the manager uses to store the login within your vault.  If there's more than one match for the address field (and the auto fill is unchecked), then you'll get the multiple choice pick prompt from the manager as to which of the matches you wish to use.  The pick list will be listed by the manager using the name fields.

Best regards,

John

Kudos0

Re: Another problem with the new Identity Safe


avjohnnie wrote:

To clarify...

It's the name field, not the website address field, that may be changed (edited) to anything you'd like without negatively affecting the efficacy of the login.  This is because it's the address field that the login manager matches to the site to invoke the fill function when the site is visited, and it's the name field that the manager uses to store the login within your vault.  If there's more than one match for the address field (and the auto fill is unchecked), then you'll get the multiple choice pick prompt from the manager as to which of the matches you wish to use.  The pick list will be listed by the manager using the name fields.

Best regards,

John


I tried that and it works so the problem is solved but I wish they wouldn't keep changing how things function for no good reason! making change like this hasn't been required since inception of the inception of the vault and it's never caused problems.  they don't need to make changes just to keep people busy in the programming department.  they only need to make changes to solve problems that exist.

Kudos0

Re: Another problem with the new Identity Safe

I heartily agree... 

Kudos0

Re: Another problem with the new Identity Safe

Thanks John - that was explained a lot better than what I tried to explain it.

Yes, once again another user unfriendly change!!

Kudos0

Re: Another problem with the new Identity Safe

Folks, can you please explain the workaround in simpler words for simpler people, like me? Please?

I have two logins for the same site, and months ago I always had the asking which one to use. Great.

Now that site changed slightly the URL and I get no asking, understandable as there's no matching anymore. Cool, I thought, I'll just edit the saved URL and I'm good to go. Stupid me: I can't save the edited URL because of the stupid message "username already exists". Is the toolbar trying to create a copy with the new URL, or it's just stupid?

Kudos0

Re: Another problem with the new Identity Safe


randomname wrote:

Folks, can you please explain the workaround in simpler words for simpler people, like me? Please?

I have two logins for the same site, and months ago I always had the asking which one to use. Great.

Now that site changed slightly the URL and I get no asking, understandable as there's no matching anymore. Cool, I thought, I'll just edit the saved URL and I'm good to go. Stupid me: I can't save the edited URL because of the stupid message "username already exists". Is the toolbar trying to create a copy with the new URL, or it's just stupid?


When you get to the edit screen he will need to change the name of the login.  This is a very Line where you can make edits.  That way the 2 logins for that website will have different names although they will both function the same.

Kudos0

Re: Another problem with the new Identity Safe


randomname wrote:

Folks, can you please explain the workaround in simpler words for simpler people, like me? Please?

I have two logins for the same site, and months ago I always had the asking which one to use. Great.

Now that site changed slightly the URL and I get no asking, understandable as there's no matching anymore. Cool, I thought, I'll just edit the saved URL and I'm good to go. Stupid me: I can't save the edited URL because of the stupid message "username already exists". Is the toolbar trying to create a copy with the new URL, or it's just stupid?


From memory (and I'm an old man- so you know what my memory is like!)  You need to edit the name, not the URL.

From the third image in this post (flashing cursor) this is where you change the name of the log-in, but changin the name after you changed the log-in, it will show as a different log-in.  You can use (as an example) accounts and accounts2 as the name.

Hope that makes sense. - if not let us know where you are lost and we'll try to explain it again more clearly.  Basically again - after you change the URL you may need to cvhange the name in order to save it.

Kudos0

Re: Another problem with the new Identity Safe

You can try to change the username as well - it still won't accept the change, throwing the same stupid message. It actually refuses ANY change - URL, password or username.

Kudos1 Stats

Re: Another problem with the new Identity Safe

You have to change the name of the log in -   Where the screen states editing login

Once I select edit it changes to this.   Notice the flashing cursor (arrowed).  Change the name there.

Kudos0

Re: Another problem with the new Identity Safe

It worked! Thankyouthankyou!

No wonder it's confusing - it complains about a "username"... And it used to work, you know... usability going down the drain.

Kudos0

Re: Another problem with the new Identity Safe

Glad you got it sorted randonname! You talk about usability going fown the drain - heck even if you do figure it out, it's still hard to explain to others! LOL

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