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Kudos0

Anti-Spam definition failed to complete

For the past few hours, Live update has been unable to download and complete an Anti-Spam update. Every other update is downloading as normal. Assuming this is just a server glitch? If so, hopefully Norton are now aware (if they weren't already) of it

Replies

Kudos0

Re: Anti-Spam definition failed to complete

Same here, seems OK on current computer - two that have not been turned on for a couple of days reporting error in completing. Some sort of patch come through today - no details available. Error showing on XP machine running NIS 19 & Laptop running Windows 8.1 & NIS 22 with desktop Windows 8.1 & NIS 22 OK - last anti-spam defs received yesterday OK. Good old Norton again.

Kudos0

Re: Anti-Spam definition failed to complete

My laptop that hadn't been on for a couple of days is having the issue. Another laptop was on last night and has had no issues. Just like you. Must have updated okay last night but it seem the problems started today.
Kudos0

Re: Anti-Spam definition failed to complete

Just checked - Desktop has Antispam defs 20160107.022 (7th Jan) whereas Laptop has 20160104.24 (4th Jan) which is showing cannot update.

Kudos0

Re: Anti-Spam definition failed to complete

Similar sort of situation with me. Although my current AntiSpam is 201606.023. Other laptop has 201607.022. So it seems the latter update was working but not anymore.
Kudos0

Re: Anti-Spam definition failed to complete

Been on to support - may well be server problem their end - usual give it 24 hours - strange!

Kudos0

Re: Anti-Spam definition failed to complete

Can't remember exact issue I had not too long ago - but I know it did coincide with a Patch issue - patch issued today - no virus defs yet today either.

Kudos0

Re: Anti-Spam definition failed to complete

I have Norton Security with Backup, and I am having the same problem trying to do Live updates on three Windows 10 Laptops in my household.  There is one update that is Failing to Download and Failing to Process - Norton Antispam Definitions (6.05mb).  I hope that this is going to be fixed soon, as it says that there is a medium risk due to the failed update.

Kudos0

Re: Anti-Spam definition failed to complete

I contacted Norton Support and Spoke to Deepak.  This is the response I got:-  I would like to inform, this error is appearing due to a maintenance work going on in our LiveUpdate servers. You can be assured that this problem will be fixed quickly. Please wait for 24 hours and then run LiveUpdate again. However, this will not create any problem with the security of your Norton product and your device will still remain protected.

Kudos0

Re: Anti-Spam definition failed to complete

Same problem.  Works on desktop that is used everyday but not on laptop not used in two or three days.

Kudos0

Re: Anti-Spam definition failed to complete

This problem seems to have resolved itself.  Latest Live Update ran fine including anti-spam definitions.

Kudos0

Re: Anti-Spam definition failed to complete

Appears to be up & running again on computer boot 9:00 am GMT after being off over night.

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