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antivirus still active??
Looking for a little advice.
A couple of year ago my mother purchased a laptop from curry's, with it she also payed for a years subrcription of Norton antivirus full cover. Within that year there was no problems with the laptop whatsoever. Once the cover came to an end, currys informed my mother that Norton security was no longer sold by currys, and she was advised to change to Mcafee, which the happend to sell, so this is what she did, and this is where the problems start.
My mother payed just short of £500 for the laptop & software all in all, yet its only that first year that she was able to use the laptop 'problem free'. Since, it's so slow that its almost on stand-still, it freezes and becomes unresponsive, and every so often it will crash completely. (I should add the OS is Windows 8).
My mother has been back to the store time after time, each time they claim it to be working fine for them and no problems to be found. The only thing they have adviced in all these months is that maybe she could try restoring to factory settings.
In my opinion, to restore to factory setting seems pointless as my motyher has not added any softwere apart from the Mcafee, does not download, has not put anything apart from a few photos on to the laptop as bassicly 'she wouldnt know how to', being just a beginer.
It would seem the obvious solution that the problem would be the Mcafee, as its since installing that problems have occured, and also this is the only change that the laptop has seen since the day it was purchased. Yet for some unkown reason, Currys are oblivious to this, or are cluless as to what the issue may be. Or maybe they just benefit from unhappy customers returning their none-faulty good to the store and having to pay for faults that are not there, or easily fixed.
Last week, whilst looking at the laptop, I noticed the Norton shortcut still being on the desktop, so am I rite in thinking that Norton was never uninstalled? And now, with having two antivirus software competing against each other one one system, there the issue lies??