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Kudos0

Any way to recover lost logins in Identity Safe?

I recently changed my vault login for Identity Safe  since the email address is no longer valid. After doing so, all of my logins and wallet info is gone. An online chat with Symantec tech could not solve the problem. Can anyone help?

Replies

Kudos0

Re: Any way to recover lost logins in Identity Safe?

Did you ever create an export DAT or CSV Export file of your data? Did you save your any usernames/passwords to your browser?  If not, I don't know of a way for you to obtain your info back. 

You should make an export or backup at  least once a week, keep one copy on your computer, another on a locked USB drive or Cloud account.

Kudos0

Re: Any way to recover lost logins in Identity Safe?

I will make backups going forward, but thought it would be saved online. Didn't know that just changing my account login would wipe out all of my data!

Kudos0

Re: Any way to recover lost logins in Identity Safe?

It shouldn't have, but once your data is gone, the user has to generally make backups for easy recovery. That's horrible to lose your data, but the only reason I save so often is because I've had data loss issues in the past. Maybe there is a solution one of the more technical people can give you???

Good Luck!

Kudos0

Re: Any way to recover lost logins in Identity Safe?


mustanggt wrote:

I recently changed my vault login for Identity Safe  since the email address is no longer valid. After doing so, all of my logins and wallet info is gone. An online chat with Symantec tech could not solve the problem. Can anyone help?


Have you tried logging in using the old email address and passwords? If you just created a new vault with the new email, the old one may still be there.

As noted, if you do manage to sign into the old vault, and the data is there, Export  the data from that account so you can import it to the new one.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Any way to recover lost logins in Identity Safe?


mustanggt wrote:

I will make backups going forward, but thought it would be saved online. Didn't know that just changing my account login would wipe out all of my data!


I realize that you have changed your Norton Account credentials.  As a test, have you gone to the Norton Safe website, located here:

https://identitysafe.norton.com/home

and tried logging in using your old Norton Account (email address) credentials & Vault PW?

Kind regards,

John

Edit - Sorry Peter - Looks like we posted at the same time...

Kudos0

Re: Any way to recover lost logins in Identity Safe?


avjohnnie wrote:

Edit - Sorry Peter - Looks like we posted at the same time...


Great minds think alike.  

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Any way to recover lost logins in Identity Safe?

I tried logging in with my old account username and an error message told me to log in using a valid username. No luck. I know the data has to be available some way.

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