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Kudos0

any workaround to install the toolbar on Firefox 25

Ive Internet Security 21.1.0.18 , ran liveupdate many many times, but the toolbar does not get updated to the latest version

any ideas on how to install the latest toolbar for Firefox25 manually?

Replies

Kudos0

Re: any workaround to install the toolbar on Firefox 25

Ive Internet Security 21.1.0.18 , ran liveupdate many many times, but the toolbar does not get updated to the latest version

any ideas on how to install the latest toolbar for Firefox25 manually?

Kudos0

Re: any workaround to install the toolbar on Firefox 25

Is the Toolbar displaying correctly? What does not work for you?

What version for the toolbar do you have listed in FF add ons?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: any workaround to install the toolbar on Firefox 25

firefox disables the toolbar as not being compatible with Firefox 25

Kudos0

Re: any workaround to install the toolbar on Firefox 25

Hi fabianpeter,

Check the Add-ons for FF 25 and see what the version for Norton Toolbar is.

if it is not 2014.6.10.2 please let us know what it is.
Kudos0

Re: any workaround to install the toolbar on Firefox 25

Same problem here.

NIS 21.1.0.18

Toolbar 2014.6.0.27  firefox disables the toolbar. And I can't enable it.

Did check several times for add on updates.

Did check several times for liveupdates.

Did a re-boot.

How do I get the Toolbar 2014.6.1.2

Kudos0

Re: any workaround to install the toolbar on Firefox 25

Hi Feelgood,


This is a situation I have come across before in NIS, N360 and NSS with previous FF upgrades. Following the exact procedure that follows has produced the desired results of the NTB appearing in FF. Do not add any addtional steps such as running the Norton Removal Tool, as that may cause you to lose your ID Safe, customised settings and will also remove any other Norton programs you may happen to have installed.

It is highly recommended you export your ID Safe data prior to starting this procedure.  You should notlose it during the procedure - but please export it as a precautionary measure.

Please do the following in the order I list:

Totally uninstall Firefox

Download a fresh copy of Firefox 25.0.1 from here: http://www.mozilla.com/en-US/firefox/new/

Install the fresh copy of firefox.

Download a fresh copy of your Norton product from here:

NIS - www.norton.com/latestnis

NAV - www.norton.com/latestnav

N360 Standard - www.norton.com/latestn360

N360 Premier - www.norton.com/latestn360p
 

Remove   your Norton product using Programs and Features (Add/Remove Programs if you are using XP) - do not run the NRT as you'll want to keep your Identitiy Safe and other settings.

Install the fresh copy of your Norton product. Run LiveUpdate (rebooting as requested by LiveUpdate) as many times as necessary for it to respond with the specific words  "no updates found" .


Once all that is done in the order I am asking for you to do it,  look at "Add-on's" and see if Norton Toolbar 2014.6.1.2 and Norton Vulnerability Protection 12.0.3.2-1 are listed and shown as enabled.

Do you now have the Norton Toolbar in FF 25.0.1.?

Please let us know how this goes.

Kudos0

Re: any workaround to install the toolbar on Firefox 25

interestingly for 2 accounts on the machine, Firefox 25 has the correct toolbar version, but for eg my account Ive an older disabled one

Kudos0

Re: any workaround to install the toolbar on Firefox 25

Finally got some time.

In the mean while Firefox was updated to 26.0,

Re installing NIS 21.1.0 on Windows 7 did the trick.
(exporting  ID Safe data was not forgotten to be safe)

Now I have Norton Toolbar 2014.6.2.3 and Norton Vulnerability Protection 12.0.4.5-1 in Firefox 26.

Thanks for the help.

Kudos0

Re: any workaround to install the toolbar on Firefox 25

Hi Feelgood,

Glad you got it sorted and those are the correct add-ons for FF 26!
Kudos0

Re: any workaround to install the toolbar on Firefox 25

I am having the same problems - is there any upgrade available as to a non-computer expert having to uninstall and reinstall two programs appears somewhat extreme?

From postings it seems Norton has a failing in not providing a downloadable upgrade to marry up with Firefox 26.

This is not the first time I've encountered such an incompatability having to spend hours sorting out the problem or wait days for it to be sorted.

As an aside whilst Norton appears to be a sound product which I have used for probably a decade I will be reconsidering my subscription come renewal as I struggle to understand why consumers keep getting these problems.

Kudos0

Re: any workaround to install the toolbar on Firefox 25

Further to my post I've just telephoned Norton support UK who state Norton isn't available with Firefox 26.

Norton cannot advise as to when they will release a compatible update.

Kudos0

Re: any workaround to install the toolbar on Firefox 25


Caiptean wrote:

Further to my post I've just telephoned Norton support UK who state Norton isn't available with Firefox 26.

Norton cannot advise as to when they will release a compatible update.


 ???

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-26-Support-for-Norton-Toolbar/td-p/1062179

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: any workaround to install the toolbar on Firefox 25


Caiptean wrote:

I am having the same problems - is there any upgrade available as to a non-computer expert having to uninstall and reinstall two programs appears somewhat extreme?

From postings it seems Norton has a failing in not providing a downloadable upgrade to marry up with Firefox 26.

This is not the first time I've encountered such an incompatability having to spend hours sorting out the problem or wait days for it to be sorted.

As an aside whilst Norton appears to be a sound product which I have used for probably a decade I will be reconsidering my subscription come renewal as I struggle to understand why consumers keep getting these problems.


Hi Caiptean,

Sorry to hear of your situation and in order for us to assist you I would suggest you start a thread of your own and provide as much information in regards to what all you have tried to fix your situation.  Also please include your operating system, which Norton product you are running, which version (can be found from the main page of your product by selecting Support > About, and your default browser.

Sorry for the incorrect info you received from UK Support.

I'm requesting a new thread because this thread appears well on it;s way to being solved and your situation may be overlooked if it remains an add-on to a solved thread.

This thread is closed from further comment. Please visit the forum to start a new thread.