• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

App Not working

Every thing was OK yesterday but this morning in both Chrome and Edge the identity safe app is not working the app seems to be trying to connect but after several seconds I get the message "sorry something went wrong. please try again error" I have uninstalled and reinstalled the app and rebooted the laptop but they are still not working.

Operating system Windows 10

Norton version Norton Security Premium

Kind Regards

Peter

Replies

Kudos0

Re: App Not working

Same thing here. Can't do anything with it. 

Kudos0

Re: App Not working

Same here.  I'm using standalone Norton Identity safe on a Windows 10 64 bit computer with Norton Identity Safe 5.1.0.80 chrome extension.  My iPhone identity safe app works fine.  My Identity Safe via the the windows 10 system tray task works as well as the IE 11 Norton toolbar. Edge and Chrome are a no go.

Kudos0

Re: App Not working

Norton server has ben down since 9:27 AM UTC this morning.

http://status.norton.com/

Jim

Kudos0

Re: App Not working

Server is UP.

Working again.

Jim

Accepted Solution
Kudos0

Re: App Not working

Working now

Kudos0

Re: App Not working

All is now working Thanks

This thread is closed from further comment. Please visit the forum to start a new thread.