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Kudos0

Automatic liveupdate won't run on Windows 10.

I have Norton Security 22.0.6.142 running on an HP Windows 10 PC, not an upgrade from anything, just a brand new PC. Windows 10 is Home 64 bit version 1511 build 10586.318.

Problem is Liveupdate won't run automatically whatever I try. No error messages that I can find, it just doesn't run.

If I run it manually, liveupdate works fine.

If I leave it, the protection updates date just shows the last manual update, and eventually I get the red warnings that my definitions are out of date, and have to run a liveupdate manually to make it "Current".

History shows only my manual updates, no other attempts to liveupdate, failed or otherwise. It just doesn't seem to try.

Settings are for automatic updates ON, apply updates only on restart ON or OFF makes no difference. Windows Quick start is currently OFF, but has also been ON, makes no difference. Norton security No proxy settings, or Proxy settings automatic makes no difference.

Scans do happen automatically, regularly according to my settings.

I have reported this twice via live chat, and each time the "helper" took control of my PC, checked the settings, ran a couple of manual liveupdates and said "It is working". NO IT ISN'T! One told me that liveupdate only gets updates when it needs them... I would have thought a warning that the definitions are out of date means it needs them...

I have tried uninstalling and reinstalling Norton using the Norton removal and reinstallation tool, and everything is the same: still no automatic live updates..

Since Norton support don't seem to understand the problem, I don't really know where to turn for help, so I came here.

I have run Norton for years on XP PCs and still have two with this version on them, both of which run the auto liveupdates as I would expect, and the protection update date changes to "Current" within a few minutes of starting them.

Any ideas? Can someone tell me where they've hidden the magic switch this time?

If you need more info, please ask.

Thanks,

Neil

I know you think you understand what you think I wrote but do you realise that what I wrote is not what I meant?

Replies

Kudos0

Re: Automatic liveupdate won't run on Windows 10.

Hi Neil,

I have Norton Security 22.0.6.142 running on an HP Windows 10 PC, not an upgrade from anything, just a brand new PC. Windows 10 is Home 64 bit version 1511 build 10586.318.

Did the new PC come with any other security vendor’s product? If so, that security product has to be uninstalled with that vendor tool before installing NS.

Problems with Windows 10 can also be caused by fast start. For more information please see https://community.norton.com/en/forums/windows-881-or-10-and-fast-start-feature-0

Keep us posted.

Welcome to the Norton Community Forums.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Automatic liveupdate won't run on Windows 10.

Thanks for quick response.

The PC had MS Defender installed. The installation of Norton disabled Defender. I'm not sure you can actually uninstall it. It is part of Windows 10.

As far as fast start goes, I called it quick start in my note. I'd already read that thread and tried disabling fast start, and also restarting instead of shutdown / power up. I don't think that is the problem.

It isn't that the live updates aren't applied, liveupdate just doesn't run unless I run it manually. When I run it, the updates are applied correctly, according to history entries.

No further forward.

I could try uninstall Norton and removing Defender, if that is possible, then reinstalling defender.

Neil

.

I know you think you understand what you think I wrote but do you realise that what I wrote is not what I meant?
Kudos0

Re: Automatic liveupdate won't run on Windows 10.

The PC had MS Defender installed. The installation of Norton disabled Defender. I'm not sure you can actually uninstall it. It is part of Windows 10.
I could try uninstall Norton and removing Defender, if that is possible, then reinstalling defender.

Since I'm not a Windows 10 expert, I'd ask you to please wait for WIN10 users' comments. Thanks. 

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Automatic liveupdate won't run on Windows 10.

Please don't remove Defender it is still used, in part, by the OS.
Is this PC on at all times or just when you use it? Live Update usually tries to run when you are not actively doing anything on the PC.

[thoughts before coffee]

Dick Win 10x64 current current NSBU
Kudos0

Re: Automatic liveupdate won't run on Windows 10.

Dick,

the PC is usually turned on at about 09.00 and off again before I go to bed. In the meantime, I use it for perhaps 30 minutes at a time three or four times a day, and it sits unused in between.

There's certainly enough time for liveupdate to run in between. (It used to on my XP machines, I don't see why Win 10 should be different in that respect). Also, the scans are scheduled for idle time, and they run fine.

I could understand if this was an occasional skipped update, but this has never worked since i got the PC and installed Norton about two months ago now. The PC has been left on 24 hours overnight during that time. Still nothing.

Neil

Edit: I got my monthly update status report just after writing this, and it shows "Live Update status Up to Date", but the Norton home screen is still showing protection updates 08/06/2016. Is that a clue? Liveupdate clearly isn't up-to-date. Is there a flag somewhere that is wrongly set to "Up-to-date" telling auto liveupdate not to bother? Can I clear it?

I know you think you understand what you think I wrote but do you realise that what I wrote is not what I meant?
Kudos0

Re: Automatic liveupdate won't run on Windows 10.

What is the build number of the OS you are running?

I have the released build on a drive and a best/evaluation build on another.

The released build updates automatically while the beta doesn't.

Dick Win 10x64 current current NSBU
Kudos0

Re: Automatic liveupdate won't run on Windows 10.

Sometimes settings get muddled. I see you have already reinstalled a couple of times. These reinstalls usually maintain whatever settings you have for your product.

I would suggest going to Norton Settings and turn OFF the automatic LiveUpdates. Restart your computer, then reset the LiveUpdate setting to ON.

Then see if you start getting the automatic updates again.

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution
Kudos0

Re: Automatic liveupdate won't run on Windows 10.

Hello

Are your video drivers up to  date? Are there any other issues with the computer?  When you reinstalled your Norton product, did you get a fresh download also? It is also possible that your version of the program may be corrupted. I see that you used the Remove and Reinstall Tool. Have you tried removing Norton using the Control Panel method, restart, use the Norton Removal Tool, restart and then use

www.norton.com/latestns    to install your Norton Security. The Norton Removal Tool does a deeper cleaning out of NS. If you try this, be sure to run Live Update until there are no more updates.

Another thing you can check is if your system time, location, time zone, daylight saving time, if applicable are all correct without any errors. Automatic Live Update usually runs every hour to check for updates.. If your time is not correct, then it won't run.. You could also check windows task scheduler and see if there is anything in there that could be stopping it. If this is a laptop, please try leaving it plugged in.

I've run out of ideas, I hope one of these ideas will help.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Automatic liveupdate won't run on Windows 10.

Hello

Another question, did you get your NS at a Staples store.?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Automatic liveupdate won't run on Windows 10.

er, that was in my original post:-

Windows 10 is Home 64 bit version 1511 build 10586.318.

Not a beta as far as I am aware. It came pre-installed on my brand new HP PC.

Neil

I know you think you understand what you think I wrote but do you realise that what I wrote is not what I meant?
Kudos0

Re: Automatic liveupdate won't run on Windows 10.

Are your video drivers up to  date?

Yes according to HP and Microsoft up[dates.

Are there any other issues with the computer?  

 Only that it is windows 10.

When you reinstalled your Norton product, did you get a fresh download also?

Not sure, the removal tool just said it was updating me to the latest version. Don't know where it got it from. My fibre broadband is fast enough for it not to notice downloading much.

Also checked my date and time settings are correct, not sure what has to be wrong for liveupdate not to run?

Changed time zone to automatic from manual. It remained the same. UTC Dublin, Edinburgh, London.

The date and time are shown correctly on my PC and obviously they are different from the Norton servers which are in a different time zone.

I looked at task scheduler, can't see anything obvious.

Not a laptop, this is a mains-powered desktop. All power settings at max.

I'll try the multi-step removal, restart and remove again then re-install from web site.

Update tomorrow.

thx,

Neil

I know you think you understand what you think I wrote but do you realise that what I wrote is not what I meant?
Kudos0

Re: Automatic liveupdate won't run on Windows 10.

Sorry, missed this one. No I didn't buy it at Staples. I bought it online direct from Symantec / Norton as an upgrade from various Norton products to Norton Security deluxe to cover my mobile and tablet as well as three PCs..

Neil

I know you think you understand what you think I wrote but do you realise that what I wrote is not what I meant?
Kudos0

Re: Automatic liveupdate won't run on Windows 10.

Hi Neil

Are your video drivers up to  date?

Yes according to HP and Microsoft up[dates.

I do some computer support on CompuServe still and at one time was a volunteer on TeamHP. From what I read currently the "extras" that HP installs with new computers tend to cause more problems than they fix -- including the HP Update Service.

I use HP Printers and I remove everything I can that comes with their Printer Installation Disk and just use the most current driver, usually starting with the default one that comes in Windows itself and installs when you plug the printer into a Windows computer without first running the HP Installation Disk, as the instructions say one should. 

It may be slightly different if you are using an HP All in One and don't get all the buttons on it functioning with that default driver, like Scan, but it may be worth trying uninstalling everything HP installed unless you know part of it is essential including the reference to the Printer in Devices and Printers setup after unplugging the printer.

Then try the Live Update and see if it's working as it should.

If you have a lot of personal stuff already installed on the PC and unique data files do make that image of the hard drive that will save your sanity when you have to replace the hard drive (when not if ! ) and keep it uptodate. If you don't have the utility to do that Macrium Reflect Free is a wonderful tool and remarkably easy to use; comes with some of the best help documentation I've come across if you click on the Knowledgebase link under Help!

So if nothing here suggested works ......

Hope that helps. If you have any questions do ask and if you could let me know the exact model ID of your HP machine -- one that identifies the exact model so I can look it up online, do please post it.

Hugh
Kudos1 Stats

Re: Automatic liveupdate won't run on Windows 10.

Good news everybody!

I did the control panel uninstall with remove all settings option, restarted, ran the Norton removal tool, checked MS Defender was running o.k. and updated that, then restarted again, downloaded and installed Norton latest version all over again from my Norton account some time before midnight last night. I did a manual live update after installation until it showed no more updates, then tuned the machine off about 00.30 today (10/06/2016). Protection updates status was then showing 09/06/2016.

I turned the machine on and left it from about 4 o'clock this morning, and the Protection Updates status on the Norton home screen is now showing "Current" and History shows three live updates have taken place automatically, one per hour since I started the PC.

I think that means it is now working. Assuming it survives a reboot, then it is problem solved.

It looks like the heavy removal and re installation has done the trick where running the Norton removal and re-installation tool on its own didn't.

I guess we'll never know what the actual specific cause was.

Thanks for all your time and suggestions. You have been far more help than Norton's own support.

Neil

I know you think you understand what you think I wrote but do you realise that what I wrote is not what I meant?
Kudos0

Re: Automatic liveupdate won't run on Windows 10.

Hugh,

problem now apparently solved (see my other post today).

For the record, its an HP Pavillion desktop. Model 550-253na.

I'm using a Samsung flat panel display non-touchscreen with Microsoft default drivers.

I use Canon printers.

I will investigate getting a disk imager, but past experience means I have my personal data in several places. The Operating environment can be reconstructed fairly painlessly if needs be.

Thanks for the tip.

Neil

I know you think you understand what you think I wrote but do you realise that what I wrote is not what I meant?
Kudos0

Re: Automatic liveupdate won't run on Windows 10.

Thanks for the good news! May it last!

The advantage of imaging is that it takes me about 20 minutes, at the most, to image a 150GB contents hard drive and a little less to restore it which is a lot less time than installing the operating system and all applications plus data individually from separate backups for the data.

One thing I like about Macrium Reflect -- apart from being free -- is that the recovery disk it can make, on CD or thumbdrive, boots up to WinPE10 which looks and behaves like Windows and is Windows 10 compatible plus you can add files to the media on which you make the recovery drive.

Since you probably have a UEFI machine and not the older BIOS don't get a very large thumbdrive (I got 128GB) without exploring and resolving what's involved in using all of it since UEFI offers NTFS and exFAT but not the older FAT which seems to be needed for bootability and won't format larger than 32GB! I was hoping to put the Macrium Recovery Drive and the Image itself on the one large thumbdrive -- back to the drawing board. Using a smaller thumbdrive for the Macrium for bootability and a larger one for storage is fine.

I have to go out now but I'll look up your machine later.

Hugh
Kudos0

Re: Automatic liveupdate won't run on Windows 10.

Hello Neil

I'm glad that one of my ideas worked for you. Apparently, what ever got corrupted, went deeper into your computer than the Norton Remove and Restore tool went.  The Norton Removal Tool does go deeper into your computer and does a more thorough cleaning out  of the Norton files.

Thanks for marking the thread as solved also. If you have any more issues with the running of you Norton product, be sure to stop by here.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Automatic liveupdate won't run on Windows 10.

Neil:

Had the same issue for two weeks from now, from the day I have moved to Windows 10. I have checked every setting of the Norton Security, the Live Update function was turned on but when I checked the "Background Tasks" window under "Administrative Settings" it was showing the "Ran during idle" column of the LiveUpdate function as NO.

I have tried to search for a custom LiveUpdate schedule setting (every other Anti Virus software that I've used in the past always had that option where you could schedule any custom task no matter if its a scan or an update), but Norton doesn't have anything like that.

Finally, after uninstalling the product completely (I have used the same method as you by firstly uninstalling Norton from the Control Panel and after a system restart I have used the Norton Removal Tool and picked the complete remove option instead of the "Planning to reinstall the product in the future" one to ensure that it will delete all of the settings that might have left.

I have reinstalled the Norton Security about 4 hours ago, and I just went to check the same "Background Tasks" window but now, under the "Ran during idle" column in the LiveUpdate it says YES, so I guess I can finally call it a day!

I will continue to monitor the Norton Security for a couple of days just to make sure that the updates are 100% working as they should.

Thanks everyone!

Kudos1 Stats

Re: Automatic liveupdate won't run on Windows 10.

I had Norton Support take over my computer.  Although I used the "settings" to configure automatic updates, it did not hold.  She went to Custom Updates.  Then it listed all updates available.  When you click on "edit" it read "no automatic updates".  I clicked to perform daily.  I did the same for scans as I did for Live Update.  Now everything works fine.  Did not have to remove and redownload.  Hope this helps.  Don't know why using Settings did not work for me, but this other route works fine.

Kudos0

Re: Automatic liveupdate won't run on Windows 10.

Alex_84

When you upgrade your OS to Win 10, some things do not get carried over correctly. Unfortunately some products do need to be reinstalled after an upgrade.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Automatic liveupdate won't run on Windows 10.

I'm the original poster, and I would like to point out that my issues with Norton on Windows 10 were on a brand new PC which came with Win 10 pre-installed, not an upgrade.

After apparently solving the Liveupdate issue earlier, it came back a few weeks later.

I have since completely uninstalled Norton and switched to a different product as I deem Norton unfit for purpose when this sort of problem occurs repeatedly with no proper acknowledgement from Norton, useless Norton support people who don't even understand the problem and no fix in sight.

I can only think that if I can see this isn't working properly, what else isn't working properly that I can't see?

I know you think you understand what you think I wrote but do you realise that what I wrote is not what I meant?

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