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Kudos0

Back-up missing from Norton Security

I understood that my license to Norton Security included back-up storage space, but I'm unable to activate back-up.  Is there a back-up program and file space available to my Norton Security, and how do I access it?

Replies

Kudos0

Re: Back-up missing from Norton Security

Is you license > Norton Security Premium for PC

Kudos0

Re: Back-up missing from Norton Security

Yes.

Kudos0

Re: Back-up missing from Norton Security

Kudos0

Re: Back-up missing from Norton Security

Sorry, the product is described in my Norton account simply as "Norton Security Deluxe"

Kudos0

Re: Back-up missing from Norton Security

itsfun4u:  Sorry, the product is described in my Norton account simply as "Norton Security Deluxe"

Ah, Deluxe = no backup... see http://us.norton.com/norton-security-antivirus
Support Home ---  maybe Support can swap license to Premium.  IDK
Chat with Official Norton Support  --- Call Official Norton Support 

see Refunds page for Norton refund instructions...see Norton Return Policy

Kudos0

Re: Back-up missing from Norton Security

Thanx.  That explains the problem, but it's sure not what I understood when I bought it!  I'll try my luck with Support.

Kudos0

Re: Back-up missing from Norton Security

itsfun4u: That explains the problem, but it's sure not what I understood when I bought it!  I'll try my luck with Support.

Okay, you're aware Norton Backup is for personal files.  Not system image. 
Good luck.  

Kudos0

Re: Back-up missing from Norton Security

No luck with Norton Customer Support.  Our friend in Asia didn't really care that I am a 15 year Norton user.  He wanted to shorten my subscription in order to give me a Premium license.  No thanks, I'll back up some other way.

Kudos1 Stats

Re: Back-up missing from Norton Security

Well, since Premium covers 10 seats + offers Backup.  Maybe, Support needed justification for swap.   I imagined Support would ask $10 difference based upon > http://us.norton.com/norton-security-antivirus  Premium makes sense cost per seat.  Sorry for mix-up. 

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