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Kudos0

Background tasks dont run on 22.9.0.68

Since the installation of 22.9.0.68, the Background tasks (Settings, Administrative settings, Background tasks/Configure) do not run by themselves. This includes the 4 "greyed" out maintenance tasks at the bottom of the list and Automatic liveupdate.

The performance usage graph does not reflect any activity, it now shows a static screen of 90 minutes of "Sleep" and no cpu activity at all.

LiveUpdate has been run manually multiple times and the pc was restarted numerous times but it doesn't help.

Replies

Kudos0

Re: Background tasks dont run on 22.9.0.68

yank:

 NS Premium updated on WIN 10 - 3 LU's of 6 items , then 3 items with a restart, then 5 items with a Path to be installed. 

Comcast NSS on WIN 7 = 3 LU's :  1 one of 6 items, one of 3 items (with restart) and then 4 items - no patch(?)

Both 64 bit systems updated to 22.9.0.68 and showing no Updates found!

 I have been keeping an eye on my WIN 7 install of Comcast's Norton Security Suite, which did not include the Patch as indicated in my previous post above.

The following is what I am seeing now:

and the rest of the automatic tasks:

You will notice the tasks have not run since 2/08 - the day I updated to 22.9.0.68.  Also the following is what I am seeing on the main page of the NSS UI

The last Quick scan was run 5 days ago, the protection update is current as I have been running manual LU's, but as you can see Auto LU has not run since 02/08

I was also under the impression that Quick Scan would run automatically if it had not run in 4 days.

Please remember that this particular Comcast version is a clone of N 360 and receives N 360 Product updates, so N 360 users may have the same situation.

I have not run a Manual Quick Scan yet - but it is getting awfully tempting jus to make sure all is well.

I'll keep you posted.

The above is a post I made yesterday.  I have run a manual LU and manual Quick Scan this AM so I remain protected, but the tasks have not run automatically.

Perhaps kaytesp can provide us with their Operating System and Norton product for comparison.

Kudos0

Re: Background tasks dont run on 22.9.0.68

It is happening the same here on my PCs too as yank says completely verbatim but I have Windows 10 Anniversary Updates with latest updates in all Machines (Some are Pro and Some Home edition) & Norton™ Security with Backup or Norton™ Security Premium (whatever you call it) version 22.9.0.68 with valid license in all machines. Norton was updated on the intervening night and day of 8th & 9th February 2017 (IST) in about 2-3 reboots. Now don't ask me if the fast startup of my PCs are disabled, which I have done in all PCs as my PCs are all powerful config (16GB RAM minimum with Hybrid HDD).

After Norton updates in all PCs are completed I noticed that all AUTOMATIC BACKGROUND TASKS INCLUDING LIVEUDATE, SCANS AND BACKUPs are not happening automatically. I have to do LIVEUPDATE manually.

In my case all automatic tasks were happening automatically either daily or once in 2 days in some cases. All my Norton settings are default as when installed in all PCs. Even File Cleanup and Disk Optimization are not happening.

Even on every boot of the PCs there is a notification from Windows that there is no Virus or Firewall protection and after sometime seeing the "Control Panel\System and Security\Security and Maintenance" it is mentioned that the same is enabled.

Kudos0

Re: Background tasks dont run on 22.9.0.68

Hello

Please make sure that Silent Mode is turned off in Administrative Settings.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Background tasks dont run on 22.9.0.68

Hi Yank,

Win 10 Home w/Anniversary Update.

Norton Security with Backup.

Kudos0

Re: Background tasks dont run on 22.9.0.68

Hi floplot

You seems to have not read all the posts correctly!!! Silent Mode is OFF.

I would like to mention that both of my & yank's post clearly mentions that this thing happens after updates, so the settings are intact.

Kudos0

Re: Background tasks dont run on 22.9.0.68

Floplot,

Silent Mode was turned off.

But that gave me the idea to turn it on, hit Apply, turn it off again and reboot... Wa-la! Its working now but lets see what happens after a warm reboot (fast start is enabled). Will post back tomorrow evening.

Thanks!

Kudos0

Re: Background tasks dont run on 22.9.0.68

Hello Mehul Patel

I did read the posts correctly. You both state that the Live Updates, Quick Scans and Full System Scans among other functions are not happening automatically. This version 22.9 turns ON the Silent Mode when it has always been off in the past. Having that setting turned OFF causes the Automatic Live Updates, Quick Scans, Full System Scans to run automatically. It is possible that it may fix the background tasks to run automatically also. I'm not sure about those functions, but it does fix the ALU, AQS and the FSS's. This seems to be happening with the Win 10 systems.

yank is having an issue with his Win 7, so I'm not sure what the cause of his issue is. The fix I mentioned for Win 10 computers is from Gayathri. As I say, I have seen that it affects the 3 Automatic items, so perhaps it affects the other automatic items also. I did read the O/P who said since the 22.9, the automatic tasks have not run automatically.

Thanks.


Floplot,

Silent Mode was turned off.

But that gave me the idea to turn it on, hit Apply, turn it off again and reboot... Wa-la! Its working now but lets see what happens after a warm reboot (fast start is enabled). Will post back tomorrow evening.

Thanks!


The above quote is from the O/P. His OFF switch needed a refreshing. So yanks may need to be refreshed also.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Background tasks dont run on 22.9.0.68

Hi

I checked physically on all computers the Silent Mode was OFF.

But I think I will give a try later what kaytesp has done as I am travelling now and am not in my Home where all the PCs are.

If this is the case then Symantec/Norton should look into, as normal users will not be able to know about the problem. I am a expert/experienced System Administrator/Network Administrator/System Specialist so I will look deep into the problem and know about the problem.

Kudos0

Re: Background tasks dont run on 22.9.0.68

Hello

Gayathri, who I mentioned, is a Symantec Admin in this Forum, so they are looking into it, plus Gurus report Forum issues also to Symantec Employees. They are looking into it and there are other threads also about this.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Background tasks dont run on 22.9.0.68

I am also having some problems since updating to 22.9.0.68.  Silent Mode is OFF.  

I have a full system scan scheduled to run daily at 4am.  It has not run since I updated.  

Also, live updates are not running with any regularity.  I checked this morning and it had been two days since it ran.  I checked this evening, and it had run.  How often should it run?  It seemed like it used to run at least every day.

Thanks

Bill

Kudos0

Re: Background tasks dont run on 22.9.0.68

Please try turning Silent Mode ON then back OFF again.  Seems to work for some so far.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Background tasks dont run on 22.9.0.68

Hi Krusty13,

Thanks for the reply.  I did that and immediately I got a notification that the Full System Scan had started.  This is a bit odd as it is scheduled for 4am and it is only 9:23 pm at the moment. 

Thanks

Bill

Kudos0

Re: Background tasks dont run on 22.9.0.68

Hi Bill, Maybe it is catching up on this morning's scan?

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Background tasks dont run on 22.9.0.68

Hi Krusty13,

I guess we'll find out.    

Hopefully the next scheduled scan tomorrow at 4am will still take place.

Thanks!

Bill

Kudos0

Re: Background tasks dont run on 22.9.0.68

Hello

This is why I suggested earlier in the thread to make sure that Silent Mode was turned off and that switch might not be locked especially if you are 64 bit since all the settings had to be made again for the 64 bit since Norton now supports 64 bit Windows. Maybe that setting got loose with all the updates that were done.

Thanks.

Permalink  &

Permalink

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Background tasks dont run on 22.9.0.68

Hello Bill

If not tomorrow, then the next day

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Background tasks dont run on 22.9.0.68

Hi floplot,

I'm not sure if you were replying to me or one of the other posters in your message of 9:36.  I did have it OFF and it appears to be staying OFF for me.

Can you help with my other question?  Would this also cause live update not to run regularly?  Why would it not have run for 2 days for me?  How often is it supposed to run?

Thanks

Bill

Kudos0

Re: Background tasks dont run on 22.9.0.68

Hello Bill

Automatic Live Update should run every hour, but that doesn't mean there will be always an update to bring down. This is assuming while your computer is turned on. It could also control Automatic Quick Scans which occur after every SDS Definition update. and Automatic Full System Scans.

Go to Settings>Administrative Settings>Silent Mode Look on right side of the same line as Silent Mode and click on the ? That will bring up the description KB for Silent Mode.

Sorry, but I have to go offline now for the night.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Background tasks dont run on 22.9.0.68

I have done the same as I mentioned in my last post, will wait for a day to monitor the same and see if the Automatic Tasks work or not.

Kudos0

Re: Background tasks dont run on 22.9.0.68

The problem is even worse here ---

I have one older Win-7/32-bit system still in use that is unable to launch any scan-related task/function either from the main GUI or via the auto-fix function. This of course all happened after it received the 22.9 update a couple of weeks ago. I can still successfully launch "Scan-Now" scan operations using the Norton "right-click context menu" interface within Windows File Explorer but everything else (scan-wise) has been completely neutralized by the 22.9 update.

I've tried...

  • NRnR remove & reinstall mode - No change or improvement.
  • NRnR uninstall only mode followed by manual download & install from the management website - No change or improvement.

FWIW...

  • LiveUpdates still work properly (or so it appears)
  • The 22.9 update (thus far) appears to be functioning fully and properly on all of my 64-Bit Win-10 systems.

My temporary work-around...

  • Since this update has rendered the Norton Security product completely useless on the 32-Bit Win-7 system -- I have elected to remove it entirely and temporarily "air-gap" the system pending news (hopefully posted here) that a successful remedial action has been found.
Kudos1 Stats

Re: Background tasks dont run on 22.9.0.68

Floplot,

Even if Norton changed the default value for new installs (does that even make sense to do so?), existing users upgrading to this level of code should not have to toggle the setting to get it to work correctly. This does speak volumes to the quality of regression testing before the code was put in the customers hands.

After a fast-start enabled warm boot of Win 10, there is only partial success. The failures were:

The first automatic LiveUpdate was shown to have run in the Security History however in the Background Tasks window, even 30 minutes after the ALU still showed a date/time from the previous evening.

The Performance tab, Graphs, Usage still does not update. It shows a static "Sleep" across the entire graph.

File Attachment: 
Kudos0

Re: Background tasks dont run on 22.9.0.68

Hello

Some users said they turned on the Silent Mode and Apply, restart. Then turn Off Silent Mode and Apply and let it go into Idle. That didn't work for them, so they tried the process a 2nd time and then it worked. I have read cases where the background tasks have run also. Yours may need trying it a 2nd time. Plus these users of Win 10 had disabled Fast Startup. I even read that one of the other Gurus had success in using this process with a Windows 7 NSS computer. It wouldn't update automatically until they did the turning on/off routine and let it go idle. Then everything started working.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Background tasks dont run on 22.9.0.68

Hi floplot,

In your earlier response to me you mentioned that live update should run every hour.  Since turning Silent Mode on and off twice last night, Live Update ran sporadically.

2/15/2017 7:07:39 PM
2/15/2017 5:53:45 PM
2/15/2017 12:58:36 PM
2/15/2017 10:02:04 AM
2/15/2017 9:02:01 AM
2/15/2017 8:01:29 AM
2/15/2017 6:36:10 AM
2/15/2017 5:35:39 AM
2/15/2017 4:35:31 AM
2/15/2017 1:34:05 AM
2/15/2017 12:33:55 AM
2/14/2017 11:33:52 PM
2/14/2017 10:33:21 PM

It started out well running every hour for about 4 hours and then had a 3 hour gap and then ran about every hour for 5 hours and then had bigger gaps including one of about 5 hours.  What is going on?  

Before I turned Silent Mode on and off I was seeing gaps of up to a couple days.

Thanks
Bill

Kudos0

Re: Background tasks dont run on 22.9.0.68

Hello johnnie

On that win 7 machine, I would try using the NRT method since the Remove & Reinstall didn't help. Please be aware that this update requires several runs of Live Update and several restarts until you get all of the necessary files. 22,9 was just released starting the night of Feb 7th. The short links are still on 22.8.1.14 so you will have to update from that. Don't remember if you have the Backup or not, so will give both links. Please pick out the right one.

www.norton.com/nrt 

www.norton.com/latestns

www.norton.com/latestnsbu 

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Background tasks dont run on 22.9.0.68

I wouldn't worry about a few hours with no updates, Bill.  Maybe there just wasn't any updates available to download.  I don't get updates every hour of every day here.  Norton will check for updates every hour and download and install them when they are available.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Background tasks dont run on 22.9.0.68

Hi Krusty13,

Oh... I guess I was confused.  I thought there was an entry in the history for every time it ran.  I didn't realize there was really an entry only for every time it found something to download.

By the way, you'll remember from my earlier post that as soon as I turned silent mode on and off, it started a full system scan.  That was last night at 10:53 pm.  I have it actually scheduled for 4 am.  So I wondered if it would run at it's scheduled time this morning.  It did not.  But it did run at 9:11 am this morning.  We'll see if it runs at it's appropriate time of 4 am tomorrow.

Thanks
Bill

Kudos0

Re: Background tasks dont run on 22.9.0.68

Hello Bill

As Krusty says, my computer is on 24/7, but I don't get updates 24 times a day.  Those gaps you see in your chart doesn't mean that Norton isn't checking for updates. Some times you might see 2 or 3 updates come down at one time. Occasionally you will see an update fail at installing. That's ok. Usually a short time later you will see that it will install ok later on or it might just wait until the next time it checks.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Background tasks dont run on 22.9.0.68

Hi Bill,

Those scheduled scans are odd.  See how it goes, but if they aren't running at the scheduled time you might try disabling the schedule, restarting and rescheduling to see if that fixes it.  I had a problem with Full System Scans recently too, but that was before 22.9 was released.  I have Full System Scans scheduled for Sundays and found it had actually been running every day and not at the time I scheduled.  Very weird!

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Background tasks dont run on 22.9.0.68

Hi Krusty13,

I'll try that if it doesn't run at the right time tomorrow.  It is weird.  It always ran at 4 am or shortly after before.  

Thanks
Bill

Kudos0

Re: Background tasks dont run on 22.9.0.68

Hi Krusty13,

I stand corrected!  That is the time it ended!  It actually started at 4 am and ran for 5 hours and 11 minutes.  Wow.  Before the update to the latest release it only used to run from 2 1/2 to 3 hours.  The one last night ran over 5 hours as well. 

Maybe I'll change it to run weekly instead.

Bill

Kudos0

Re: Background tasks dont run on 22.9.0.68

Hi Bill,

Wow indeed!  Over 5 hours... It must have a lot to scan.

You know the default is a 30 day schedule?  Quick scans are likely to detect any running malware on your machine that the other layers may have missed so Full System Scans are not really important now as they used to be.  I generally only connect my external drive on Sunday and I'm probably one of the more paranoid Norton users so I like Norton to scan all drives on that day.

Each to their own, of course.

Cheers,
Dave

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Background tasks dont run on 22.9.0.68

Hi Krusty13,

The fact that it runs twice as long as it did before the update is a bit of a concern.  However, I think I will reduce the frequency.

Thanks
Bill

Kudos1 Stats

Re: Background tasks dont run on 22.9.0.68

I followed a simple procedure. Enabled Silent Mode and restarted with Fast Boot disabled. Disabled Silent Mode and restarted with Fast Boot disabled. I did this on all my 7 Computers at my home (Desktops and PCs). Now everything seems to working OK. All Background Automatic Tasks including LiveUpdate is working OK. Some tasks like Disk Optimizer & File Cleanup, etc., which work at longer intervals have not been done but I feel they may complete the same at appropriate time as per their schedule.

But Symantec/Norton should rectify this problem in their next update as other normal users may not do or may not be able to do what I did.

Kudos0

Re: Background tasks dont run on 22.9.0.68

Hi Mehul Patel,

Thanks for posting your findings.

I have notified the concerned forum Admin' and I'm sure they will be working on a fix.

Cheers,
Dave

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Background tasks dont run on 22.9.0.68

Thanks Krusty13

I too have notified two of the Admins including Tony_Weiss.

Kudos0

Re: Background tasks dont run on 22.9.0.68

kaytesp:

Floplot,

Even if Norton changed the default value for new installs (does that even make sense to do so?), existing users upgrading to this level of code should not have to toggle the setting to get it to work correctly. This does speak volumes to the quality of regression testing before the code was put in the customers hands.

Some of you may remember an update that changed the Default Setting for Antivirus > Boot Time Protection from Normal to OFF - reasoning had something to do with permitting remediation.  We did not have to toggle it - but quite a few of us users have changed it back to Aggressive.

After a fast-start enabled warm boot of Win 10, there is only partial success. The failures were:

IMHO anything can happen in WIN 10 with Fast -Start enabled, or perhaps I should say NOT happen?

The first automatic LiveUpdate was shown to have run in the Security History however in the Background Tasks window, even 30 minutes after the ALU still showed a date/time from the previous evening.

The Performance tab, Graphs, Usage still does not update. It shows a static "Sleep" across the entire graph.

Kudos1 Stats

Re: Background tasks dont run on 22.9.0.68

Hi everyone, 

We've informed our engineers about this issue and they are looking into it.

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Background tasks dont run on 22.9.0.68

kaytesp:

After a fast-start enabled warm boot of Win 10, there is only partial success. The failures were:

The first automatic LiveUpdate was shown to have run in the Security History however in the Background Tasks window, even 30 minutes after the ALU still showed a date/time from the previous evening.

The Performance tab, Graphs, Usage still does not update. It shows a static "Sleep" across the entire graph.

Hi kaytesp:

I wouldn't trust anything you see in the Usage graph (Performance | Graphs | Usage) at the moment.

I'm not certain, but your issue with the Usage graph not displaying CPU / RAM usage correctly could be unrelated to your issue with background tasks failing to run during silent mode.  Other users have reported intermittent problems with this Usage graph since the v22.9.0 update, even when their Background Tasks window (Settings | Administrative Setting | Background Tasks | Configure) shows that their Norton background tasks are running normally.  User lucky_phil noted that disabling Fast Startup in Win 10 seemed to fix his Usage graph problem, although Fast Startup can't be the only cause since I see the same issue on a Vista SP2 computer.
     lucky_phil: NIS after Version: 22.9.0.68 update System CPU / Mem performance graphs stop working?
     03006:  Graphs stopped working

Have you tried disabling Fast Startup and toggling Silent Mode on and back off again as Mehul Patel described <here> to see if that gets your Norton background tasks running again?
------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.0 * NIS v22.9.0.71 * MBAM Premium v2.2.1

Kudos0

Re: Background tasks dont run on 22.9.0.68

I agree that there may be two separate issues here. My background tasks began to run again after toggling silent mode.

While I have not disabled Fast Startup, any time I do a restart (which results in a full shutdown and cold boot), the graphs work. And I would think they also would if I disabled Fast Startup. And even with moderate to high-end hardware, the difference in boot time on my system is very noticeable.

I find it curious that none of the official product support pages/knowledge base articles state that Fast Startup should be disabled.

I don't intend to disable Fast Startup despite the numerous posts from the community suggesting just that.The graphs worked perfectly fine before 22.9 with Fast Start enabled. And quite frankly, if that's the only functionality that's impacted, I can live without the graphs.

Kudos0

Re: Background tasks dont run on 22.9.0.68

kaytesp:

I agree that there may be two separate issues here. My background tasks began to run again after toggling silent mode...I find it curious that none of the official product support pages/knowledge base articles state that Fast Startup should be disabled.

 Hi kaytesp:

There are instructions for disabling Fast Startup on the official support site but you have to do some digging to find them.  Expand the section titled I Have Windows 8 or Windows 10 computer in the support article Message: "You Are At Risk. Your computer and network protections are at risk" appears on my Norton product for one example.

I've read several threads in this forum where users solved some odd glitch with Norton by disabling Fast Startup, but I don't recall ever seeing an official blog entry or FAQ from Symantec recommending that Win 8.1 or Win 10 users disable Fast Startup before installing Norton.
------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.0 * NIS v22.9.0.71 * MBAM Premium v2.2.1

Kudos0

Re: Background tasks dont run on 22.9.0.68

Hello

Here is a link for turning off Fast Startup in Windows 10

http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-10-a.html 

Hope it helps. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Background tasks dont run on 22.9.0.68

Floplot,

While I understand that telling folks to turn off Fast Startup is a quick and easy fix, it lets the product developers off the hook.

The performance graphs worked just fine before 22.9 with fast startup enabled, Symantec has not indicated that Fast Startup is required (so they should fix it). Just my opinion.

Pete

Kudos0

Re: Background tasks dont run on 22.9.0.68

Hello

Disabling Fast Startup helps other programs also. If it wasn't necessary for people to do it then there  wouldn't  be that article that I posted above. It's up to you if you want to keep Fast Startup enabled.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Background tasks dont run on 22.9.0.68

The flip side to your argument Floplot is that if it is necessary to disable fast startup, perhaps all of these programs aren't really compatible with Win 10. As someone else (am having a senior moment) pointed out, no one from Symantec has taken a stand on this issue which is in of itself very telling.

What is your reasoning of why the graphs worked perfectly with fast start enabled before 22.9?

Kudos0

Re: Background tasks dont run on 22.9.0.68

kaytesp:

....if it is necessary to disable fast startup, perhaps all of these programs aren't really compatible with Win 10...What is your reasoning of why the graphs worked perfectly with fast start enabled before 22.9?

Hi kaytesp:

There are multiple articles written about problems that can be caused by the Win 8.1 / Win 10 Fast Startup feature - links to a few are listed below and include one Windows 8.1 Wiki article in the official MS Answers forum.  Any program that loads at boot-up could be detrimentally affected by a Fast Startup and this problem isn't unique to Norton.  Antivirus programs that run in real-time protection mode will install kernel-mode drivers that insert themselves deep into the operating system when they load at boot-up, so the potential for problems with a Fast Startup (a.k.a,  hybrid boot / hybrid shutdown) is simply greater for AVs like Norton.
     How-To Geek: The Pros and Cons of Windows 10’s “Fast Startup” Mode
     Ask Leo!:  Turn Off Fast Startup in Windows 10
     MS Community Wiki article:  Fast Startup - How to disable if it's causing problems
  
Third-party companies like Symantec often work in partnership with Microsoft to resolve software conflicts and/or participate in certification programs to achieve their "Microsoft-certified" status.  Disabling the Fast Startup feature won't resolve every odd glitch in Norton's behaviour, and if Symantec posted a blanket recommendation to all Win 8.1 / Win 10 users to disable Fast Startup before installing Norton I can't imagine that would go over well with Microsoft.  I agree with you, however, that Norton doesn't do a very good job of warning their Win 8.1 / Win 10 customers about Fast Startup and I'd like to see a post by one of the Symantec employees pinned at the top of the NS and NIS/N360/NAV boards on how to troubleshoot possible issues with this Windows feature.

Don't forget that many Vista SP2 and Win 7 SP1 users have reported that CPU activity is not displayed properly the Performance Graph, and Brucello noted <here> that the issue only occurs after his system has gone into sleep/hibernation mode following a re-boot.  The Win 8.1 / Win 10 Fast Startup feature might be a contributing factor on some machines but it can't be the only cause of this issue.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.0.1 * NIS v22.9.1.12 * MBAM Premium v2.2.1

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