I cannot get my backup to complete without failing.
Is there a specific error message when the backup fails?
The backup was a partial completion. See the attached screen shot.
From your image, you are advised that some files may be in use. Depending on the files you have set to be backed up, maybe you have been working on them while the backup is running. Try closing everything down at the end of the day, then running the backup manually from your Norton Security product.
I followed your instructions and the result is the same. Only, six files were backed up and it failed (partial success).
Do you have a sense of what files are not being backed up? ie documents or images?
It appears to be completing only files that have changed or added. That's ok, but why does it say that it failed?
Another issue may be related. I have three Norton backup files. When I try to restore from the one that is most recent, I don't have a problem. But, when I try to restore from on e of the other two, the Norton app acts strange and shuts down. Could these file be corrupt and cause the failed backup?
OK, I delete the oldest one of the three backup files and it seem that the backup is running normal again.
Thanks for letting us know.
Keep an eye on things for a while to see if things stay 'fixed'.
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