My back up process failed. I note from "details" that the status is "Failed: Encrypted Files Encountered". What are my options to overcome this?
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The best thing to do is to go the Backup: Manage Backup sets: select the "What" option and remove the encrypted files from the list of files to be backed up. Norton will refuse to backup any files it deems to be encrypted.
If you want to preserve copies of these files even though Norton will not back them up, you could just try copying them manually to another location. If there are not too many that is.
The good news is, that Norton should have still backed up all the files it did not deem to be encrypted. But you may want to check that...
Did that help?
Regretfully, this does not help. The backup fails due to the encrypted files. I see a list of files but it does not indicate if there are other files that are a problem. Do I need to remove these files and rerun the back up process hoping there are no other issues?
Sorry but I do not think I understand your last post.
You said "The backup fails due to the encrypted files." - That is why I said you should remove any files that Norton thinks are encrypted from the definition of "What" should be included in the backup. Then it should work without any error messages.
You said "I see a list of files but it does not indicate if there are other files that are a problem." - Are you saying that there is a long list and that you do not see any file that is flagged as being encrypted? If this is the case you have two options to identify the culprits. One is to scroll very slowly through the list to find them, the other is to exclude sets of files from the backup until you get no error. Then you can start adding files back in until you get an error message. Or a combination of both.
I believe that all files the Norton did not think were encrypted would probably have been backed up in any case.
When I first started using Norton I had this problem and found that I had defined the files to be backed up too widely. The Norton backup product is only intended to back up your data e.g. documents, spreadsheets, photos, music. It does not seem to like program files or program data and can apparently deem that to be encrypted. So maybe just a general review of what you have choosen to include in the backup set might help.
You can always try setting up a small test backup to just prove that the system works and then play at adding in various files until you hit an error. That might give you a better idea of what is going on.
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