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Kudos0

Backup failing to connect with Norton server

I just installed Norton Security With Backup twice via my Norton Core Security Plus subscription.

The first time all was working well except that I got the bright red warning that backup was needed.  Clicked on the fix button.  This opened a window for me to sign on to the Norton server.  Doing that resulted in failure to complete the sign on and the appearance of permanent blue "Your computer has a fix in progress" message. (I.e., it just stays there.) (And yes, multiple reboots did not alter this situation.)  Following hints on another Forum thread, I uninstalled NSWB, ran the Norton Removal Tool, and reinstalled NSWB.  Exact thing happened as before.

And yes my online storage account is active and has 10+ gig of empty space available. And yes I entered the correct email address and password when attempting the server sign on.  And yes reboots did not fix the problem with the second round either.

Replies

Kudos0

Re: Backup failing to connect with Norton server

P.S. Here is a screen shot.

[Admin Edit: Image removed with personal email address]

Kudos0

Re: Backup failing to connect with Norton server

A clarification.  What happens when I try to log in to the server, as instructed, is that I enter my logon info.  Then Windows gives me a message that NSWB has stopped working and that the program will be closed.  Restarting NSWB then produces the message shown in the screenshot above.  This is the consistent pattern.

Kudos0

Re: Backup failing to connect with Norton server

Problem resolved in an online session with a Norton tech who went in and changed some settings.

Clay

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