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Kudos0

Backup Key Validation

Failed to activate your subscription. Please check the code you entered and try again

Key was copied and pasted

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Kudos0

Re: Backup Key Validation

Hello AussieinCanada,

Was this a renewal code or a new product key?  I believe there are different fields for renewal code and new product key. 

Try manually typing the key instead of copy and paste and let us know how you do.

You can also contact Customer Support via Live Chat at this link.

They are very good at dealing with account, subscription and activation issues.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow

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