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Kudos0

Backup is only a fraction of files

Can Norton actually backup, or is this just a limited set of files that are copied?  We ran a backup trying to do everything and not even close.  In particular, we wanted to backup things like Firefox and Thunderbird folders, which appear to be missing.  If it doesn't do all the files, that's not a backup.  Please advise if this is so, so we don't use it like that the next time.  The very files we wanted were not there.

Labels: Backup

Replies

Kudos0

Re: Backup is only a fraction of files

Hi tmwellington.

What Norton product are you using?

Norton is not intended to backup everything it is designed to backup selected files based on various criteria.

Have you amended the default settings for "What" in the backup definition?  Does Norton appear to have backed up the files included in that selection or not?  If not can you explain the differences a little please.

Mike
Kudos0

Re: Backup is only a fraction of files

Using Norton Security Suite (as an Xfinity customer).  Call me slow, we checked off to backup as much stuff to backup as was there...the point of a backup (at least to me) is to actually back everything up.  That would mean not just documents, but settings files as well.  In particular we wanted to back up email. 

And no, email was not backed up....while Norton backed up some very random files in the AppData\Thunderbird\profile folder, the actual profile with actual email folders wasn't part of it.

I had looked at the check boxes as allowing excluding.  There needs to be some other name perhaps for a program that just backs up a few select file types.  Or allow for users to specify what folders do get backed up. 

Kudos0

Re: Backup is only a fraction of files

Hello again tmwellington.

Some email programs have a proprietary format for storing their data.  You might like to see if your email prog allows you to export the data you want to a standard file format that you can then specifically include in the Norton backup definition.  Then that file should be backed up.

Norton does not set out to save settings.  If you want to do that then I think you need to look for another product or possibly put a suggestion in the "Product Suggestions" forum.

Personally, I switch off all the flags in backup and rely on specifically including all the contents of certain known folders which I am confident will not contain files that Norton deems to be "encrypted" and will therefore not back them up.  You might like to try something similar, if you do not immediately decide to use another product.

Whatever you decide, good luck.

Mike
Kudos0

Re: Backup is only a fraction of files

When I look at "What" to backup, I had set everything on.  This included "other file types."

What does this mean to Norton?  If I needed to give it a definition, would have been nice to know.  I assumed "yes" to "other file types" meant all other file types.

Looking at files under the "email," has listed *.eml as a Thunderbird document.  While it can import those, that's not how Thunderbird emails are stored.  So sadly we lost the one thing we needed (we were upgrading to Win10).

Digging into the "manage backup sets" looks like "other file types" does not actually include anything unless I define it.  Huh? So Norton should have asked "what other file types?"  I just didn't thing of the "manage" as having to include almost everything, we didn't keep drilling down.  Not to mention that "manage backup sets" indicates something you do after you have a set, which we did not.  So lousy interface for setting up a first time backup.

Bottom Line, not a backup program that can be set to go and do what a backup should do.  I've fixed enough computers to know that you never know what random file gets lost or corrupted, and many programs don't provide actual physical disks.  A first time backup should have had a better setup, not just a slider set that we have to know to drill through and configure.

I had thought to use Norton because it was independent of the media.  Almost all external drives come with backup software, but then we'd have many different programs (all with different setups). 

Just unfortunate that we didn't run through and physically read what all had not been actually backed up.

So correct me if wrong, but my understanding is that in the default setup, Norton will actually only backup a select fraction of files.  Please make this plain for ordinary users.

Kudos0

Re: Backup is only a fraction of files

To respond to the statement in your last paragraph, then .. you are correct.  It attempts to back up a selection of the files on your computer, and provides you with tools to modify that selection.

I always take the view that if you expect to rely on something like backup software then you need to test it before you need it in anger.  So I set up a backup set, run it and then look in the backup to see that what I expect to be there is there, and try restoring at least a few files so that I know it works and how to do it if I need to.  In the past this has revealed unexpected surprises and not just with Norton.  I am sorry that you feel let down by Norton in this case but hope that the experience will either enable you to make better use of Norton in future or find a product that better serves you needs.

Better luck in future.

Mike

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