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Kudos0

Backup problem

I RECENTLY EXTENED MY SUBSCRIPTION.

I WAS TRYING TO DELETE SOME OLD BACKUP SETS AND IT KEEPS ASKING ME FOR THE PRODUCT KEY. WHEN I TYPE IN THE KEY, IT TELLS ME THE NUMBER IS WRONG. I HAVE THE CURRENT VERSION OF NORTON 360 PREMIER.

Replies

Kudos0

Re: Backup problem

I RECENTLY EXTENED MY SUBSCRIPTION.

I WAS TRYING TO DELETE SOME OLD BACKUP SETS AND IT KEEPS ASKING ME FOR THE PRODUCT KEY. WHEN I TYPE IN THE KEY, IT TELLS ME THE NUMBER IS WRONG. I HAVE THE CURRENT VERSION OF NORTON 360 PREMIER.

Kudos0

Re: Backup problem

Hello jmcoleman42,

In this case please contact support for this issue and they will assist you with getting the product key working on your PC.

Please mark this thread as solved once completed.

Thank you,NicoleIT Support Specialist, Symantec Corporation

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