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Kudos0

backup recovery after buying a new computer

I purchased a new computer and wanted to access my online backup but I cannot see my backup sets, although I am told that I have more than 11gb of backup.  How can I get access to them.

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Kudos0

Re: backup recovery after buying a new computer

I purchased a new computer and wanted to access my online backup but I cannot see my backup sets, although I am told that I have more than 11gb of backup.  How can I get access to them.

Kudos0

Re: backup recovery after buying a new computer

AFAIK, Every computer has a separate backup set because the data and the file makeup changes from one machine to other. You can still be able to restore your files from any set. You can change the restore from location and select the applicable machine. If you are not getting the data correctly then it does not mean that it is vanished. It is just a problem on the client side.

Thanks,

Ronnie

Norton support : Computerrepairandcare.net/norton-antiviruss.html
Kudos0

Re: backup recovery after buying a new computer

Hi

   How did you backed up your files, Is it using the Norton Online Backup client   or through the Norton360?

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