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Kudos0

Backup reports complete although it is not

I'm using NSwB and a few days ago I started creating an online backup of my files. The process takes too long due to my slow upload speed (less than 1 Mbps). When the backup runs for many hours continuously some times it fails prompting to "check the destination drive". That's not my main problem. Yesterday, though the backup is not even close to half complete, suddenly the loading percentage came to 100% and the backup icon became green. That was a completely wrong indication. I run it once more and soon it went to 100% again. Why is that happening? How can I trust the software from now on to report the correct status? It already says that the last backup was completed successfully 14 hours ago.

My only suspicion so far is a conflict between Windows' File History and Norton. I use both programs for backup, File History for a complete backup on my external hard drive and NS for backing up online the most important documents and photos. Since I've read that for performance reasons File History uses a file attribute to see if the files have been backed up instead of scanning them to compare changes and if I assume that Norton does the same, could that create a conflict between the two programs? 

Replies

Kudos0

Re: Backup reports complete although it is not

Hi tzon89.

Why do you think that your Norton backup is not complete?  Have you checked via the "Restore" option and found that all the files are not there or is it that the percentage backed up leapt suddenly to 100%?

Interested that you feel you need to use Windows File History and Norton.  Do you not trust File History?

If you have an external drive that you can use for File History why not use Norton to backup locally and save your problems with low bandwidth?

Mike
Kudos0

Re: Backup reports complete although it is not

Hi!

I like File History because it keeps files easily accessible without converting them to any specific format, unlike most other backup solutions do (including the old Windows backup utility). File History also supports versioning which is a useful feature.

I've used and compared in the past both programs and I have found one common problem: at some point they start creating duplicate backups. File History was saving the same unchanged files adding a different time stamp (keeping all of them) and Norton was deleting the old backup and creating a new one. After a lot of searching I found out that there is some sort of 'index' or 'attribute' in each file that tells if the file has been backed up or not. Apparently something was messing with that 'attribute' making both programs backup again the same files. A possible cause must have been permission changes made to the files, but I am not sure what caused that. Many people do experience the same problem however. That's why I'm suspecting a possible conflict.

Another thing about Norton and the local backup is that Norton for some reason writes data causing 100% fragmentation on the external disk while File History none. Then Norton's performance tools will try to optimize the mess it did itself. File History is easier to set and forget, especially for me because my default save location is D : and Norton needs extra instructions to get that.

The reason I want both local and online backup is for extra safety. Online backup protects better from ransomware while a local backup can be compromised from the malware if it attacks while the HDD is connected.

To the main question, I know the backup is not complete due to its volume: When I click 'preview' for the backup of my photos it says 95 GB. The program has backed up so far around 40 GB and I can estimate that it needs around a week to finish! When I run the backup again it continues uploading files normally (as expected).

Regards,

John

Kudos0

Re: Backup reports complete although it is not

Sorry for the delay in replying John.

Thanks for your explanation.  Sadly I do not understand what is happening or why you are getting this odd result.  It is also unclear to me whether the problem is now resolved or not as you say that "When I run the backup again it continues uploading files normally (as expected)." Which sounds as though everything may be resolved.

If not, you may like to try contacting Norton staff directly via the free 24 hrs Internet Chat link.

Mike
Kudos0

Re: Backup reports complete although it is not

Hi, 

The problem is not resolved. It happened twice before I made this post and another couple of times after. Now the backup has been running for more than 48 hours without interruption or false 'complete' report. It does not occur frequently I would say, but it is still an issue. I guess the only way to reproduce it (to see if it's a bug) is to run a very long backup on a slow connection. 

Thanks for the suggestion of the direct line. I don't think that would help though. I had a few sessions with them in the past for other reasons but I do know that they won't be able to solve a problem if they don't witness it or collect any log files. 

I am generally a little bit disappointed because I've noticed many software modules here and there being abandoned: the backup program hasn't changed over many years, disk optimization still performs defragmentation on my SSD (!) (that's why I turn it off), settings are messed up (eg. Firefox cleaning task is located in a different window than IE cleaning - no Edge cleaning) and of course Norton Utilities which Symantec still sells on a high price has not been updated since ... it came out. 

Kudos0

Re: Backup reports complete although it is not

I had to remove NS w/BU due to an update problem, ran Norton remover & reinstalled, I then deleted all the backups on the xternal HD to make space & created & ran backup of the entire computer, bar reaches 99% & I receive a green tick to say everything is OK but the backup doesn't include many folders which I'd set to include, these include the Windows folder. 
Windows 10 pro, fully upto date.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Backup reports complete although it is not

I think this is a different problem than the one I was facing. I don't think you are supposed to ask Norton to backup system files. Norton performs backups by default for a selected collection of file types (e.g. images: jpeg tiff jiff ; documents: doc ppt xls). System files such as .dll are not included there and thus ignored. Even if you forced Norton to include these file types (by adding the extensions to "other file types" through backup settings), it wouldn't be able to restore them because restoring system files is a completely different procedure. For that purpose you can make sure Windows' "System Restore" is active and create as well a "System Recovery Drive" for troubleshooting and complete PC restoration. See instructions here and here

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