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Backup restore problems
My hard drive crashed but I had Norton 360 doing backups of my data on an external drive and I have 9300 files (6.5 Gig) of data I want to restore from my external drive. I tried the 360 restore and it restored the folders and some pics but in all I only got 441 files (6,5 meg). I went to Norton chat and the tech tried three times but got the same results. On my external drive you can see the files and their size but Norton can't read them for some reason and I just get error messages after thi\e restore saying file couldn't be read. Some have a fairly long extension and a Norton pop up said that could be the part of the problem. I don't get it if Norton backed up the files why can't it restore them, I really need this data back, any help would be appreciated.