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Kudos0

Backup set failing

Running Windows 10 Pro and Norton Security Premium.Trying to backup but they keep failing. I've created a new backup set and I'm backing up to an external HD. It gets to about 80% complete then fails. It appears Norton is trying to backup my Dropbox files. The Dropbox files seem to be the files that Norton couldn't backup. How can I eliminate Norton from backing up my Dropbox files? I'm just trying to backup files on my local HD.

Labels: Windows 10

Replies

Kudos0

Re: Backup set failing

Go to your Backup Sets settings in Norton. Click on the What tab and then click on the link Add or Exclude files and folders. Scroll down that list of files until you find the ones listed in your Dropbox folder. Uncheck all those and see if your backup completes.


Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Backup set failing

Thanks, Peterweb.

I went in and excluded the folder for all my Dropbox files. Reran the backup and looks like the backup completed perfectly.

Kudos0

Re: Backup set failing

Good news. Thanks for posting back.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Backup set failing

I'm having a similar issue. Backup has been running for several minutes now and still not finished. I don't have that much data being backed up. I can't get into  "Manage Backup Sets" because a backup is in progress. Really I just want to stop backups all together.

Kudos0

Re: Backup set failing

Several minutes is not really that long, especially if you are backing up to the online storage. Norton has to check all the files listed for backup with the online storage to see if there is any need to update the online storage. That all takes time.

Just allow the backup to finish. Then go back to the backup set to see what is happening.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Backup set failing

Yes obviously the update was taking longer than usual or I wouldn't have reported it. Not my first backup and normally they would finish much faster with the same data. I've disabled the feature now.

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