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Kudos0

Backup Space is incorrect

I recently purchased Norton 360 Premier which comes with 22gb of backup storage.  My backup account shows I've used over 70gb of space (yes - more than I even have!) -  even though NOTHING is listed / stored in my account!  I spent over 2 hours with "on line chat" help about 2 weeks ago - they finally agreed that is was wrong and said it would be fixed in 10 days -  still not fixed.  Any ideas? -  don't want to sit on "chat" for hours again for them to not fix their problem.

Replies

Kudos0

Re: Backup Space is incorrect

I recently purchased Norton 360 Premier which comes with 22gb of backup storage.  My backup account shows I've used over 70gb of space (yes - more than I even have!) -  even though NOTHING is listed / stored in my account!  I spent over 2 hours with "on line chat" help about 2 weeks ago - they finally agreed that is was wrong and said it would be fixed in 10 days -  still not fixed.  Any ideas? -  don't want to sit on "chat" for hours again for them to not fix their problem.

Kudos0

Re: Backup Space is incorrect

Hello Gary

Please send me the email address, via private message, tied to your Norton account. Also include a link to this forum post so I have a point of reference. Please also include if you had the service prior. That may explain where the space is coming from.


GaryCPA wrote:

I recently purchased Norton 360 Premier which comes with 22gb of backup storage.  My backup account shows I've used over 70gb of space (yes - more than I even have!) -  even though NOTHING is listed / stored in my account!  I spent over 2 hours with "on line chat" help about 2 weeks ago - they finally agreed that is was wrong and said it would be fixed in 10 days -  still not fixed.  Any ideas? -  don't want to sit on "chat" for hours again for them to not fix their problem.


Kudos0

Re: Backup Space is incorrect

Hi Gary

It's now fixed. The quota was not correct and has now been fixed.

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