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Kudos0

Battlefield 4 & Norton Security Issue

Having an ongoing issue since March 2016 but have yet to hear back from Mohan, Sunil or Tony so hoping someone else can help since it's now almost July.

After clicking the refresh button to connect to a game in Battlefield 3/4/Hardline, I get this error only when Norton Security is installed:

Clicking reconnect just displays the error again.  I have done numerous reinstalls of the program using the Norton removal tool, tried a clean install of Windows 10 and disabling every option in Norton (example, Firewall, Sonar, Antivirus, every checkbox).  The only thing that works is uninstalling Norton completely.

This happens with any 64 bit browser (Edge, Chrome, Firefox) and when plug-in free is enabled.

In order to use the plugin, you have to set a 32 bit browser as default but I don't want to do that (and shouldn't have to).

If I could get an answer or fix that would be great, EA recommended uninstalling Norton since that fixes the issue.

This is one of a few issues I've had with the product but the lack of response is concerning since this is a paid product and should have good support.

Hopefully this can be resolved, if not, I'll have to find another antivirus.

Thanks.

Replies

Kudos0

Re: Battlefield 4 & Norton Security Issue

Hi @Geek007,

As discussed,
I've sent you a Private Message requesting logs, Please check it when you get a chance.

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Battlefield 4 & Norton Security Issue

Logs have been submitted as requested.  Thanks!

Kudos0

Re: Battlefield 4 & Norton Security Issue

Any update on this? It's been another two weeks.
Kudos0

Re: Battlefield 4 & Norton Security Issue

Another week, no response, and you've lost me as a customer.  Norton has been my go to antivirus but with so many bugs it's not worth the money any more.  I won't be recommending this product going forward.

Kudos0

Re: Battlefield 4 & Norton Security Issue

Sorry for the delay @Geek007

I have sent you a private message with some instructions to follow. Could you please check it when you get a chance?

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Accepted Solution
Kudos1 Stats

Re: Battlefield 4 & Norton Security Issue

I found the solution to the issue.  The game needed access to localhost and Norton's IPS detection blocked access.  After creating a device trust rule for localhost it resolved the issue.

Kudos0

Re: Battlefield 4 & Norton Security Issue

Hello Geek007

Now you can play Battlefield in peace. Thanks for letting us know.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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