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Kudos1 Stats

Best Procedure for Buying NS and Adding Current Subscription Days?

I had the misfortune of buying a 1 year license to NIS 2014 two days before NS release date and what appeared to be the "no-free-upgrade" policy was announced.

First: Is there any official statement guaranteeing that If I purchase NS that the remaining days of my NIS license will be added on to my new NS subscription?? (and if not, why not?)

Do I buy NS and then call customer service and ask/plead/request them to add my remaining NIS license days on to my NS sub?

Do I call customer service and tell them I am going to buy NS and ask them to add my remaining NIS days onto my NS sub?

Can I buy NS while on the phone with a customer service rep. who will then without question add my remaining NIS Sub days to my new NS subscription?

Why do I even have to ask these questions ?

It appears that different posters have had differing experiences respecting this issue. It does appear that at least a portion of the remaining current license will eventually be added, but some report having to make more than one call to customer service, some have had to wait 24 hours for a call back, and some appear to have had only a portion of their remaining days added.

Why the need for this inconvenient, inconsistent approach to the issue by Norton?

Replies

Kudos0

Re: Best Procedure for Buying NS and Adding Current Subscription Days?

Here's what happened to me:

Downloaded an NS trial, then clicked on Renew.

Once paid online, the trial remaining days + subscription days were added to NS.

Then called Norton Support, they canceled my NIS 14 subscription and transferred all remaining NIS days to NS.

Note that as the NIS subscription was cancelled, I cannot download anymore NIS Downloader, only NS Downloader, which is normal.

Hope this helps,

Regards,

Kudos0

Re: Best Procedure for Buying NS and Adding Current Subscription Days?

Thanks for the info. That seems simple enough.

Kudos0

Re: Best Procedure for Buying NS and Adding Current Subscription Days?

Thanks for the info. That seems simple enough.

Hello hok,

It should be the normal procedure for all users, imo.

Cheers,

Kudos0

Re: Best Procedure for Buying NS and Adding Current Subscription Days?

Sure hope the protection is as good as it runs on my PC. I have NS installed for a week but it must be a fraud because my PC , especially web browsing, runs like there is no A/V installed :-)

How do you contact support to do this? Through the NS GUI or Telephone or Website?

Kudos0

Re: Best Procedure for Buying NS and Adding Current Subscription Days?

Sure hope the protection is as good as it runs on my PC. I have NS installed for a week but it must be a fraud because my PC , especially web browsing, runs like there is no A/V installed :-)

How do you contact support to do this? Through the NS GUI or Telephone or Website?

In my case it was by telephone, worked fine...

Cheers,

Kudos0

Re: Best Procedure for Buying NS and Adding Current Subscription Days?

hok,

You should not have a problem since Norton have a 60 day refund policy with few strings attached and so if necessary you can ask for your money back on the NIS and you can then buy the NS you want. Online Support staff should have no problem with helping with this and I'd guess they will do whichever way is simplest for both you and them.

Generally people report that the CHAT method using your computer keyboard is the most effective since it tends to be quicker and avoids language problems .... and if you want to you can get a copy of the dialog by email or printing ...

To contact customer support Click on this link https://support.norton.com/sp/en/us/home/current/contact and work on from there.

Please let us know how you get on ....

Hugh
Kudos0

Re: Best Procedure for Buying NS and Adding Current Subscription Days?

Didn't buy NIS directly from Norton Store so no refund available (penny-wise and pound foolish :-) , but thanks for the advice on best way to talk with support.

Kudos0

Re: Best Procedure for Buying NS and Adding Current Subscription Days?

Kudos0

Re: Best Procedure for Buying NS and Adding Current Subscription Days?

Didn't buy NIS directly from Norton Store so no refund available (penny-wise and pound foolish :-) , but thanks for the advice on best way to talk with support.

Doesn't matter .....

See the link and "talk" to CHAT to see if they will keep it simple and avoid having to refund. 

Hugh

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