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BEWARE BEFORE YOU USE NORTON BACKUP
I have been trying to restore data from Norton Backup to my computer now for over two weeks with no success at all. After receiving a "Restore failed (W12002)" message several times I tried looking it up to see if there was something I needed to do but there is no information for this code.
Then I wrote on here about the problem and last Monday, I get a call from technical support providing me with a link for a form to complete and email to them assuring me that I would get my files. I completed it within minutes of the phone call. On the bottom of the form it says that I would receive a response within 1 business day. I sent it on 8/5/12 and it is now 8/12/12. Still no response and no idea how I am going to receive these files.
I am a photographer and the files contain backup for a hard drive filled with my work. The hardrive failed and I am trying to restore the photos to a new hardrive. It should have been a one day process. There is something wrong with this system.